Verified
4/10 Poor
Katheryn
2026/3/22
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I got stuck in an FAA ground stop in Seattle. I was rebooked on a flight that was supposed to land in Oakland at 9 pm, then delayed to 11, then to 2 am. I called the hotel and explained, promising to be there ASAP.
I landed at 4 am and went straight to the hotel, where a man behind the desk informed me my reservation was cancelled. I tried to explain but was interrupted and given a lecture about being on time. I asked if I could still get a room, I had been traveling 23 hours. He said yes but I’d have to pay for the entire reservation, which I never objected to at all, I run a hotel, I know the rules and abide by them.
The room itself had a nice layout, was clean, water pressure was good. The pool was amazing and private, although the handicap accessible chair for the hot tub swings and will hit you in the shoulder.
Because we lost an entire day of our trip, I asked the front desk about extending a night and was immediately told no, claiming they were “completely sold out.” Checking Expedia showed 15 available rooms and their direct website showed availability. Neither front desk agent looked up from what they were doing, checked the system, or offered to let me know if anything opened up.
They offered us a one hour late checkout but didn’t inform housekeeping, who rudely pounded on our door at 12:01 pm and demanded to know when we’d be leaving.
Great hotel with unfortunate staff. I travel to SJ often but won’t return here.
Katheryn
Stayed 2 nights in Mar 2026