3 outdoor pools, sun loungers
Check availability

Reviews of The Westin Los Cabos Resort Villas - Baja Point

4.5 out of 5
The Westin Los Cabos Resort Villas - Baja Point
Carretera Transpeninsular KM 22.5, San José del Cabo, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 57 reviews" "
Rating 8 - Good. 16 out of 57 reviews" "
Rating 6 - Okay. 3 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 3 out of 57 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Westin Los Cabos on 2024/4/22
Thank you for your rating! Hope to see you again soon.

8/10 Good

Ziyu

Stayed 3 nights in Mar 2024
Response from Westin Los Cabos on 2024/4/18
Thank you for your rating! We hope to have you again to better your experience.

8/10 Good

Theodore

Stayed 8 nights in Feb 2024
Response from Westin Los Cabos on 2024/3/22
Good day, thank you for your rating and hope to have you back for a better experience.

10/10 Excellent

Michele

Liked: Cleanliness, amenities
Friendly staff. Beautiful
Stayed 1 night in Jan 2024
Response from Westin Los Cabos on 2024/1/26
Thank you for your wonderful review and hope to have you visit again soon!

10/10 Excellent

craig

Stayed 1 night in Dec 2023
Response from Westin Los Cabos on 2024/1/5
Thank you for your rating!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The room and view were amazing! Couldn't get food at certain times and very limited choices. Breakfast took over an hour to get to us after we ordered. Could not get an Uber at the Lobby door. Had to go to gate entrance.
Stayed 1 night in Dec 2023
Response from Westin Los Cabos on 2023/12/16
Good day Laura, we thank you for your comments and feedback as they help us better our service. Unfortunately ubers are not permitted in the lobby by government restriction, we hope this is resolved soon. We hope to have you visit again soon and change your experience.

10/10 Excellent

Bliss

Stayed 5 nights in Nov 2023
Response from Westin Los Cabos on 2023/11/22
Thank you for your rating!

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 star!
Stayed 1 night in Aug 2023
Response from Westin Los Cabos on 2023/8/28
Thank you for your comments and hope to have you back again!

2/10 Terrible

KETTY

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
This property is massive. We stayed on the Baja Pointe side which caters to Villa owners which were were unaware of. To reach the main pool we had to walk such a long distance, take 3 elevators and a slew of stairs. That wasn’t the worse of it. Traveling with a group of friends that are owners and part of Marriott who were on the Regina side when they came to join us for dinner they were turned away, treated as if they were invading an elite area only open to royalty and so disrespected! It was utterly humiliating and Jair from the front desk at the Westin is the rudest, most disgusting human I have ever come across in my lifetime of traveling. I will never ever visit this hotel again just because of that one employee
Stayed 5 nights in Jul 2023
Response from The Westin Los Cabos on 2023/7/14
Were very sorry to hear about your experience. Your opinions are very important to us and have been passed to our managment team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay But!!
Amazing stay, 5.0 stars, this resort is perfect for families / couples / friends who do not like the "San Lucas chaos" . This isn't all inclusive btw. BUT This place is luxury all-around, the service everywhere we went was fantastic. The place is very secure are they do not allow any trespassing vehicles including your ubers to drive up to the hotel driveway, you will be golf carted down to your uber ride and back which made me feel very safe. Everyone is so nice at front desk, concierge, restaurant, pool staff, etc. They even did a beautiful decor in the hotel room plus a plate of chocolate covered strawberries for my parents anniversary and it was a perfect way to end the night! They truly take care of you from day one to departure. The only thing I will say is that the house keeping tends to forget to do a 360 clean of the room everyday unless you tell them specific orders. For example, the hair in the shower was left untouched for the entire 3 days until we told them to please remove it the next cleaning time. Or to clean the "small kitchenette" as there are dirty plates / to send more body lotion since we run out everyday. Or the wet/damp used towels we left on the floor for them to clear out was left untouched by the bath tub. It seems they do a very good job overall cleaning but it's little specific tasks they miss so we started leaving actual notes with specific things to clean. But besides that... 10/10 GREAT STAY :) We Will be back westin!! <3
Stayed 4 nights in Jun 2023
Response from The Westin Los Cabos on 2023/7/6
We thank you for your wonderful review of our property and will take into consideration your comments as they help us provide the best service possible. We hope to have you visit again soon.

10/10 Excellent

Robin, New Orleans

Stayed 4 nights in Jun 2023
Response from The Westin Los Cabos on 2023/7/6
Thank you for you rating. We hope to have you visit again soon.

6/10 Okay

angelita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We visited Los Cabos and selected this property . Upon arrival and during our stay the staff was extremely friendly and courteous . The only issue we had was there was no hot water for 2 days . Maintenance came and fixed the issue but it was a huge inconvenience. Also housekeeping cleaned our room 1 time during a 3 night stay and left us with no robes or washcloths , when I called the front desk they sent someone who spoke NO ENGLISH so he brought back hand towels and then bath towels. We had to call the front desk again to translate what we really needed . Other than that the resort was beautiful just be prepared to do a lot of walking around the property
Stayed 3 nights in May 2023
Response from Westin Los Cabos on 2023/5/17
Thank you for your wonderful comments about our staff! We are disheartened to hear about the inconveniences with the hot water and towels. We have informed our staff and hope we get another opporunity to give your a better experience! Safe travels.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring Break
This was our first time in Cabo and the Westin made it so memorable for my fanily and I. The staff was so friendly and professional, so attentive. The rooms were clean and cozy. The who establishment was clean and well kept. They have so much open space to relax and a lot of activities. If you plan on going for Easter they have Easter egg hunt, foam party and water activities, even a suprise from the Easter bunny.
Stayed 5 nights in Apr 2023
Response from Westin Los Cabos on 2023/4/14
Thank you so much for your comments and we hope to have you visit again soon!

10/10 Excellent

liana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the pools and the staff. The rooms were very comfortable, great beds and nice amenities. There are a lot of stairs so beware.
Stayed 7 nights in Mar 2023
Response from The Westin Los Cabos on 2023/3/27
Thank you for your wonderful comments! We hope to have you visit again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite beach stay hotel
Great welcoming hospitality and relaxing time.
Stayed 4 nights in Feb 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/2/27
Thank you for your comments and hope you visit again soon!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very spread out (we had to take 3 seperate elevators and several stair cases to get to our room) Limited dining options that were very overpriced
Stayed 4 nights in Feb 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/2/27
We thank you for your feedback. Your comments are very important to us to improve our services.

10/10 Excellent

Michael

Stayed 4 nights in Feb 2023
Response from The Westin Los Cabos on 2023/11/9
Thank you for your rating

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice property with nice ocean view rooms, very beautiful pools and landscaping.
Stayed 4 nights in Jan 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/2/9
Thank you for your comments! We hope to have you visit again soon!

4/10 Poor

Gabriela

Traveled with partner
Disliked: Amenities, property conditions & facilities
Expedia me vendió el hospedaje en el Westin, pero al llegar, el hotel me dijo que mi reservación estaba en “Baja Point”, una parte contigua y lejana al hotel principal. Nadie se hizo responsable ni me ayudaron a solucionar. Westin le echó la culpa a Expedia y yo me quedé defraudada.
Stayed 3 nights in Feb 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/2/8
Buen dia Gabriela, lamentamos su manera de sentir por esta situación. El Westin esta conformado por dos edificios pero sigue siendo una propiedad. Por favor cualquier duda no dude en contactarnos o mandar correo a VOWLC-experiences@vacationclub.com

6/10 Okay

Whitney

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The Hotel was half empty… Yep they gave us one of the worst rooms, way off to the side and down low with a poor view of the ocean. This created the need to walk blocks and ride four elevators, just to get back to the lobby! Then it was another long hike to get to any of the amenities at the main Westin Los Cabos. Which incidentally is the only place you could get morning coffee. No coffee in the lobby at Baja point, no snack shop, nothing! We had one bar of soap in the room and no body wash, it was empty. we requested replacement soap, but it didn’t come for three days. All in all a disappointing stay, I would never book Baja appoint again. Unless you are a hiking enthusiast
Stayed 5 nights in Jan 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/2/8
Good day Whitney, were sorry to hear about the experience you had at The Westin. We do our best to give every guest the best possible room that occupancy allows. We appreciate your comments as it will help us better our services and wed like to better assist you and follow up on your feedback, please do not hesitate to reach out to VOWLC-experiences@vacationclub.com should you need any assistance or Customer Support.

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite near ocean with hot tub overlooking beach. Very spacious. Check in and check out very easy. Room was clean but for microwave that was dirty when we arrived and was never cleaned despite requests. Staff pleasant. There was a kitchen but the hotel Mercator had very little to purchase. Without a car it was not possible to walk to the shops. The spa was fine but no prices were given before the services. You need to ask. A big sticker shock as price is higher than in the United States or Canada. Overall a very pleasant stay however
Stayed 3 nights in Jan 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/2/3
Thank you so much for your comments, Laura! Were glad you chose to stay with us and will very much note your observations to better our services.

10/10 Excellent

Tempe, Colorado Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Everyone did their best to give my husband a great birthday.
Stayed 5 nights in Jan 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/2/1
Thank you for your comments! We hope you visit again!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed for 5 nights and we liked the pools and beaches, very good service by staff, plenty of lounges and dining areas in the pool areas. We liked the location of the resort for the quiet atmosphere, but the isolation of the property required expensive transport to Cabo San Lucas for any grocery shopping. While there were six different dining locations around the resort, the menus did not offer much variety and the on-site market had very little in the way of groceries. The property seems to be geared for owners who apparently had full kitchens and the time and transport to go shopping, while the resort (hotel) accommodations provided a "kitchen" with mini-fridge, coffee maker, toaster and microwave. there were no provided plates or utensils. We had a very nice ocean view room on the "Baja Point" section of the property, but it took some walking and four elevator rides to get to the main resort area where the restaurants, store and main pools were located.
Stayed 5 nights in Jan 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/1/25
Thank you for your comments James! Well be sure to take them into consideration to better our services. Thank you again for choosing The Westin Los Cabos!

8/10 Good

Ahmad S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a very nice area and staff are super nice. Only thing was the room had a kinda old smell to it or I’m not sure what it was.
Stayed 4 nights in Jan 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2023/1/25
Thank you for your comments, Ahmad! Well be sure to take them into consideration to better our services. Thank you again for choosing The Westin Los Cabos!

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property food/restaurants were mediocre at best. Drinks overpriced for the limited brands offered. Beds were fabulous, pool side service excellent. At checkout READ fine print, as hotel will invoice you for questionable taxes and holdover credit card protection.
Response from The Westin Los Cabos Front Management on 2022/12/17
Good day Mr. BozellThank you very much for sharing your comments with us, I assure you that we will review in detail the information you provide us.Have an excellent day

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal and the best part of the stay. The young ladies at reception took such good care of me and ensured everything was smooth throughout my stay. I felt like a princess many times during the stay, simply because of their care and attention. My birthday trip was amazing. The views were spectacular and i was the envy of others when picked up for excursions. Everything was immaculate. The gourmet restaurant and staff were great and made my dining experience so memorable. They took my photos and provided samples of their menus which was so delicious. This was my first visit but this property is the reason I'd return and recommend it to others. The pool areas and beach were sp tranquil and the sunset looked like art. Five stars!!
Stayed 2 nights in Dec 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/12/14
Thank you for your comments, Sherry! We hope to have you visit again! Safe travels.

10/10 Excellent

Mercedes

Liked: Staff & service
Stayed 2 nights in Nov 2022
Response from The Westin Los Cabos Front Management on 2022/12/11
Thank youWe appreciate your comments and look forward to welcoming you back!

8/10 Good

Frank

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very nice. Service was good, people were friendly. Drinks were over priced.
Stayed 1 night in Nov 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/11/28
Thank you for your comments Frank, were glad you chose The Westin Los Cabos and will take into consideration de comments mentioned.

10/10 Excellent

Danielle

10/10 Excellent

Eugenia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2022
Response from Westin Los Cabos on 2022/10/17
Thank you for your comments and hope to have you back soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Beautiful clean comfortable room. Loved the sound of the waves at night.
Stayed 1 night in Oct 2022
Response from Westin Los Cabos on 2022/10/21
Thank you for your wonderful comments, Douglas. We hope to have you back soon!

2/10 Terrible

Mike

Stayed 2 nights in Sep 2022

8/10 Good

Daniel J

Traveled with family
Liked: Cleanliness, staff & service, amenities
Too much walking to get to room, takes several elevators to get to room, noisy generator outside the door. The staff was excellent and Tomas was great.
Stayed 4 nights in Sep 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/9/17
Thank you for your comments, Daniel. We are sorry you could not fullly enjoy your experience but are glad our staff made it better! We are working on bettering our installations and hope you can visit again in the future to see them.

8/10 Good

Kesha Malia

Liked: Staff & service, amenities, property conditions & facilities
It was a beautiful property but it was hard for me to enjoy all of the amenities due to the construction. Getting around was a hardship with limited mobility.
Stayed 4 nights in Sep 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/9/17
Thank you for your feeback, Kesha, we are sorry you had trouble getting aroung the hotel but are glad you had a good trip! Your opinion is very important to us.

10/10 Excellent

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
Loved the views and the cleanliness of the property
Stayed 3 nights in Aug 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/9/5
Thank you for your wonderful comments and hope to have you visit again!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look forward to coming back soon
Stayed 1 night in Aug 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/9/2
And we look forward to having you back soon! Thank you for your comments.

4/10 Poor

shawn

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Edilma

Traveled with group
Liked: Cleanliness, staff & service, amenities
Enjoyed the attention and professionalism treat guests. Food was delicilious at the restaurante, met all my expectations. The Spa and Massage area were fantastic! I highly recommend for travelers that are looking for quality services, quiet ambienance and convenient location. The view is spectacular!
Stayed 3 nights in Aug 2022

2/10 Terrible

Robert, El Segundo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a beautiful property
Stayed 3 nights in Aug 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/8/25
Good day Robert, thank you for your comments! We hope we can give you a 5/5 experience next time should you visit us again!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Raja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room and Pools But No Ocean Access
We really enjoyed the property and room. Food options seemed limited. Since the Westin is not very close to any towns you are pretty much limited unless you have a car or get a taxi. No swimming in the ocean. The staff was great and very attentive. The pools were excellent and right next to the beach.
Stayed 2 nights in Jul 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/7/22
Thank you for your comments, Eric. We will take them into consideration in order to better our service! We´re sorry you couldn´t enjoy the beach but we´re glad you enjoyed your stay and hope to have you visit again soon!

8/10 Good

Urmil Ashwin

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Location is unbeatable. Room size with views from Baja Point are amazing. Amenities such as swimming pools are quite good. Views are breath taking. Beach on the Baja Point is nearly deserted and good for strolling (wear slippers as there are tiny pebbles mixed in with sand). Swimming in the ocean or even going couple of feet in the ocean water is absolutely not possible with 6-8 ft. waves crashing on the shores. For vegetarians, on-site food options are limited to pizza only. English speaking is limited to front desk and Concierge. Please do not take taxi service from the hotel - it is 3 times more expensive than Uber. Cost of everything is quite comparable to the US (no advantage of $ to Pesos). Cleaning crew visits every other day and isn't always very good (plus, English speaking is almost non-existent - Google Translate). Finally, the 90-min sales tour provided by Concierge with $150 hotel credit may be a good option; however, expect 2-hours and not 90-mins. Overall - will I go back to Westin - No. It was a good experience, but being a vegetarian and non-Spanish speaker, I will stay at Westin if I visit Cabo.
Stayed 7 nights in Jul 2022
Response from The Westin Los Cabos Front Management on 2022/7/15
Thank you for your comments and for choosing The Westin Los Cabos!

10/10 Excellent

Jay Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are beautiful. The property is clean, well maintained, the staff is friendly, and the facilities are top notch. I have no complaints of any kind.
Stayed 5 nights in Jun 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/7/2
Thank you for your comments and for choosing The Westin Los Cabos!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing
Stayed 2 nights in Jun 2022
Response from Executive Assistant Westin Los Cabos on 2022/6/30
Thank you for your wonderful comments! We hope to have you back soon!

8/10 Good

MARIO, Valencia

Stayed 3 nights in Jun 2022

10/10 Excellent

Edilma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed so much our stay at The Westin! Amazing staff, sensitive, responsive, willing to help to all our questions. The best aspect of the Hotel is the staff interpersonal relationships. Cleanliness is superb! Highly recommended if you are looking for quiet space in the Villas... We cooked because we have a special diet, so the kitchen was very convenient and manageable. No doubt that we will go back in the future. Muchas gracias!
Stayed 1 night in Jun 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/6/14
Thank you for your comments, Edilma! We hope to have you back soon!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. That is all I can say!!
Stayed 1 night in Apr 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on 2022/5/6
Thank you for your comments. We hope to have you visit again soon!

10/10 Excellent

Marcelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel para relajarte, tranquilo y excelente servicio
Stayed 3 nights in Apr 2024
Response from Westin Los Cabos on 2024/4/30
Gracias por sus comentarios y esperemos verlo pronto de nuevo!

10/10 Excellent

Santiago

Stayed 7 nights in Aug 2023
Response from Westin Los Cabos on 2023/9/18
Gracias por su calificación!