Castles in San Jacinto County

"The hotel was nice, clean and staff was nice and accommodating. I did notice a musty smell in the room, other than the room was great. "

"For the price of this resort, I expected the pools hallways and room to be clean. The halls were littered with trash. The pools were very dirty and when we got into our room, there was empty fast food containers."

"Clean room"

"The hotel is very clean , nice and very affordable. The breakfast is a great bonus. "

"Very good place. Just need to pay a bit more attention to cleaning and vacuming "

"Very clean and the staff were amazing. It was just an issue with the jacuzzi not working. The water was not hot"

"I recently stayed at this property and had a very concerning experience. During my stay, I encountered what appeared to be bed bugs, which I reported immediately and documented. What was equally concerning was how the situation was handled afterward. I was told Kenyon (The Manager) would follow up, but despite calling the hotel numerous times and sending multiple emails, I received little to no communication. It took repeated effort on my end just to get a brief response. When I did connect with Kenyon, the interaction was rude, and extremely dismissive and lacked urgency, which is not appropriate given the nature of the issue. I was also told at the front desk that a resolution would be provided, but there has been no follow-through. Regardless of where you stay, situations can happen. What matters is how they are handled, and in this case, the lack of communication and accountability was disappointing. I would strongly recommend that future guests carefully inspect their rooms upon arrival.. OR better yet.. Just stay elsewhere, not worth the BED BUGS and rude manager. "

"Great breakfast! Friendly and helpful staff. Will stay here again."

"Staff friendly. The TV remote did not work."