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Reviews of The Urban

2.5 out of 5
The Urban
507 Bush Street, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 216 out of 766 reviews" "
Rating 8 - Good. 356 out of 766 reviews" "
Rating 6 - Okay. 117 out of 766 reviews" "
Rating 4 - Poor. 43 out of 766 reviews" "
Rating 2 - Terrible. 34 out of 766 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

NGOC KHANH HAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely Urban Team on 2024/4/15
Dear Ngoc,Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care!

6/10 Okay

Cecil

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from The Urban Team on 2024/3/24
Dear Cecil,Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care!

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and quite very clean and also neat.
Stayed 1 night in Feb 2024
Response from The Urban Team on 2024/2/23
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location close to center
The location of this hotel is very convenient. Very close to Chinatown and Downtown. The room I had was a single bedroom, very good and clean for a solo traveller. The bed I had was a bit noisy with every movement I did but nothing major. The restrooms and showers were regularly being cleaned 👌
Stayed 2 nights in Jan 2024
Response from The Urban Team on 2024/2/14
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Urban Team on 2024/1/26
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Urban Team on 2024/1/26
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!

10/10 Excellent

Xuhong Sunny

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place next to Union Square
Small but cozy. We use sitting area a lot. We will come back.
Stayed 4 nights in Jan 2024
Response from The Urban Team on 2024/1/26
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Urban Team on 2024/1/8
Thank you for staying with us

10/10 Excellent

Daijha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Urban Team on 2024/2/14
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team.

6/10 Okay

Jessica

Business traveler
Liked: Cleanliness, staff & service
Overall good experience. Staff were friendly and it felt safe as a single traveler. The lounge area is a nice place to relax or eat a quick meal, but would be better if the TV worked. I appreciated that coffee and tea were provided, along with bath products in the shower areas. Only main downside is the street noise, so definitely bring earplugs.
Stayed 5 nights in Dec 2023
Response from The Urban Team on 2024/1/1
Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care! Sincerely Urban Team!

10/10 Excellent

YINBIAO, Seattle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sincerely Urban Team on 2024/1/8
Dear Guest, Thank you for giving us a perfect rating. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Tâm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a short stay. The location is very convenient to travel to almost every famous spot, the facility is new and good enough for normal use. The shared bathroom and restroom are kept clean so no worries about that
Stayed 1 night in Dec 2023
Response from The Urban Team on 2024/1/8
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Cleon

Stayed 1 night in Nov 2023
Response from Sincerely Urban Team on 2024/1/8
Dear, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Take care!

10/10 Excellent

Cleon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God's amazing Blessed God Bless spread God's word and practice good karma and vow to make a positive impact for God
Stayed 1 night in Nov 2023
Response from The Urban Team on 2024/1/8
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and safe hotel! Great neighborhood.
Stayed 4 nights in Nov 2023
Response from The Urban Team on 2023/11/27
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team.

6/10 Okay

Victoria

Liked: Cleanliness, staff & service
For under $100 (including Taxes and fees), this place is great. The room is tiny, but clean. There's a lot of traffic noise, but earplugs helped with that. You cannot beat the location: just outside of China Town and 2 blocks from Union square; steps away from the Sutter Stockon garage; close to the financial district.
Stayed 1 night in Nov 2023
Response from The Urban Team on 2023/11/22
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team.

2/10 Terrible

Deep

internet was not working properly
Stayed 3 nights in Nov 2023
Response from The Urban Team on 2023/11/10
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,The Urban Team.

10/10 Excellent

Patrick, Chicago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
For what it is, it is excellent. Stayed a week alone during Tech Crunch. No issues at all.
Stayed 6 nights in Sep 2023
Response from Sincerely Urban Team on 2023/10/4
Dear Patrick, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Take care!

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from The Urban Team on 2023/9/20
Thank you for staying with us, we hope we see you soon again!

8/10 Good

Charlie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price, and the location is truly top notch. Staff were lovely and very helpful.
Stayed 4 nights in Sep 2023
Response from The Urban Team on 2023/9/20
Thank you for your review; we hope we see you back again.

2/10 Terrible

Spencer

Business traveler
Disliked: Staff & service, property conditions & facilities
Awful hotel. Fleas, no power, dirty shared bathroom. Do not stay here
Stayed 1 night in Sep 2023
Response from The Urban Team on 2023/9/20
Dear Guest, our apologies for not meeting your expectations, but we would like to hear more about your stay so we can take the appropriate steps to reconcile these matters. Thank you.

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hostel like but in a good way. Very clean with very helpful friendly staff. Can't fault it to be honest.
Stayed 3 nights in Aug 2023
Response from The Urban Team on 2023/9/20
Thank you so much for choosing Urban and giving us excellent feedback! We're thrilled to know that you enjoyed our property. Please do not hesitate to reach out to us if you have any questions or concerns.We look forward to welcoming you back in the future. Have a lovely day and a safe journey!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable, and in an excellent location!
Stayed 2 nights in Jul 2023
Response from The Urban Team on 2023/9/20
Thank you so much for choosing the Urban Hotel and giving us excellent feedback! We're thrilled to know that you enjoyed our property, and we hope to see you back again!

8/10 Good

Amy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Urban Team on 2023/7/18
Dear Amy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Take care!

8/10 Good

Jung Hwan

Liked: Staff & service
no exhaust fan
Stayed 4 nights in Jun 2023
Response from The Urban Team on 2023/7/7
Dear Jung Hwan,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care!

6/10 Okay

Gerry

Stayed 4 nights in Jun 2023
Response from The Urban Team on 2023/7/7
Dear Gerry, While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Take care!

8/10 Good

Galvin, AUSTIN

Stayed 3 nights in May 2023
Response from The Urban Team on 2023/6/22
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Hotel Guest Service Team

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
You just have to go into this knowing what you’re getting. As a solo traveler with minimal needs, it met my needs at a comparably reasonable price. I had some apprehension about sharing bathroom/shower facilities but it worked out fine. The location is great - you’re in the middle of everything. I’m a deep sleeper so it didn’t bother me, but if you’re a light sleeper, you may struggle with the window open and facing the street. All in all, my needs were met and I appreciated having a relatively affordable option in downtown San Francisco.
Stayed 4 nights in Apr 2023
Response from The Urban Team on 2023/5/1
Hello,Thank you so much and we appreciate your positive feedback about our hotel. We’re pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Take care!

10/10 Excellent

Beatrix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great spot right outside china town, affordable and clean and staff was friendly. Good affordable option
Response from The Urban Team on 2023/4/21
Thank you for your comments and feedback, we hope we will see you back.

2/10 Terrible

Karan

Disliked: Staff & service, amenities, property conditions & facilities
There was no hot water throughout my stay and the hostel refuses to give me a refund. They only told me of this when I turned up to check in so they knew the price to stay somewhere else was going to be extortionate.
Response from The Urban Team on 2023/1/26
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.The Urban Team

6/10 Okay

jacob, Aventura

Response from The Urban Team on 2023/11/8
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team.

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: very affordable in a prime location conveniently located around Chinatown and Union Square. Rooms were clean. Cons: shared bathrooms (but we’re clean), there was no hot water! (Plumbing issue), mattresses were spring based and quite flimsy and noisy. Worth it? For the price, safety, cleanliness and high value - yes, but they need to fix the pipes.
Response from The Urban Team on 2023/1/6
Dear Matthew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was great for what we needed… no complaints as you get what you pay for Would stay @ the Urban again for sure
Response from Sincerely Urban Team on 2022/12/11
Dear Jason, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Take care!

10/10 Excellent

Mariana

Stayed 2 nights in Nov 2022

8/10 Good

Varsha Ganesh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for a quick stay or if you are going to spending most of your day out of the hotel. Recommend packing a set of earplugs and eye mask if you are a light sleeper, like me. Property was clean and staff was very friendly and helpful
Stayed 1 night in Sep 2022
Response from H32One on 2022/12/1
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,H32One

8/10 Good

Maria

Stayed 1 night in Sep 2022

10/10 Excellent

Damien

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a good budget option in central SF. You share a bathroom and I was close to a bit loud but workable. but with the prices of SF hotels can save some and be central. It's basically a high end hostel where you have a private room and share bathrooms.
Stayed 1 night in Jul 2022
Response from H32One on 2022/8/6
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel32One

4/10 Poor

Madison

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jul 2022

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, staff & service
Basic but clean hotel. Good location. Friendly staff stored our bags for us free of charge on the day we checked out.
Stayed 3 nights in Jun 2022
Response from H32One on 2022/7/13
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, H32One

8/10 Good

Mariana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's like a dorm! :) It was perfect for me
Stayed 2 nights in Jun 2022
Response from The Urban Team on 2022/6/23
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, The Urban Team!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really clean and the front desk personnel were helpful. I never had any problems using the shared bathrooms. Location was also great.
Stayed 3 nights in Jun 2022
Response from The Urban Team on 2022/6/23
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, The Urban Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good for short stay
Stayed whilst travelling and the room and hotel was more like private hostel rooms. They were clean and the shared facilities were again clean and there were enough of them. The room itself was a bit tired and not much room to store 2 cases and move around. WiFi was good, no issues. Central enough and safe location. Staff were lovely and always friendly and welcoming. Ideal for a brief stop-over or solo travel. Street noise VERY loud. New York is quieter!
Stayed 4 nights in Jun 2022
Response from H32One on 2022/6/21
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Claudia Gales General Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Little Hotel but a Bit Noisy
This was my first time staying at the Urban. the price was a great value for the location (edge of the Financial District and the entrance to Chinatown). Staff could not have been more friendly and efficient. However, noise. The building does not seem to be very insulated, so outside noise is quite noticeable if you room window faces the street below. Also, my room was just feet from the front desk registration and any interaction between staff and a guest there was heard in my room. If I stayed there again, I would definitely ask to be in a room farther away front he hotel registration desk. All-in-all, good value for the money and a comfortable bed and spacious private bathroom (though I believe most of the rooms come with a shared bathroom).
Stayed 1 night in Jun 2022
Response from The Urban on 2022/6/21
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We have taken notes of your experience and will address them with my staff, but we do hope you will revisit us in the near future. Sincerely, Claudia Gales General Manager

6/10 Okay

Shageldi

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
TLDR: Besides the bed bugs, everything was great. The location, cleanliness, and staff are great. The shared restrooms and shower rooms are separate and there are multiple of each on every floor. However, after staying there for a few days, I was bitten by something, which turned out to be bed bugs. I had to wash/clean all my stuff before going home. Overall, it's a good hotel, but it would be even better with improved pest control.
Stayed 7 nights in May 2022
Response from The Urban on 2022/6/9
Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations, when it comes to his kind of matter, we would have wished to address your concerns prior to your departure. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely, Claudia Gales General Manager

8/10 Good

Nicholas

Stayed 1 night in May 2022

8/10 Good

Abhishek

Stayed 1 night in May 2022

6/10 Okay

Didier

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Urban is a great place to stay at San Francisco. It's all clean and has a very convenient location. I was eally disappointed by the WiFi which did not work at all in my room. I had to pay $20 of phone data to be able to speak to my family from my room. For a hotel that clean, that is a little disappointing.
Stayed 1 night in Apr 2022
Response from H32One on 2022/4/18
Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Claudia Gales General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very basic, the rooms are tiny, but it’s clean and convenient and well-priced. Not well soundproofed, so bring earplugs, and maybe an eye mask to keep out the light that leaks around the door (kind of a lot). I never had to wait for a bathroom or shower, but only one of the three showers on the second floor was functional, as one was out of order and another one had only one water temperature: scalding. But hey, the price is right and so is the location if you want to be close to Union Square, Chinatown, North Beach, etc. or an east transit to SFO on BART.
Stayed 3 nights in Mar 2022
Response from The Urban Team on 2022/3/31
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Claudia Gales General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Stay in SF
This will be my new go-to place to stay when I'm visiting SF... It was spotless clean, comfy, conveniently located (walk to BART & a safe area), and the staff is super friendly and helpful.... A+.
Stayed 1 night in Jan 2022
Response from Urban on 2022/2/16
HI! We looking forward to seeing you again. You are welcome to leave your baggage in our holding area. While you explore and enjoy life and sound in San Francisco. Urban Hotel Team Wish you all the best.

10/10 Excellent

agerico jr m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity of places of interest…
Stayed 8 nights in Feb 2022
Response from Urban on 2022/2/14
Home sweet home (away from home); tasteful interior; extremely clean bathrooms, kitchen/pantry; wonderful staff and management.