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Reviews of Home2 Suites by Hilton San Francisco Airport North

3 out of 5
Home2 Suites by Hilton San Francisco Airport North
550 Gateway Blvd, South San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 592 out of 876 reviews" "
Rating 8 - Good. 148 out of 876 reviews" "
Rating 6 - Okay. 72 out of 876 reviews" "
Rating 4 - Poor. 27 out of 876 reviews" "
Rating 2 - Terrible. 37 out of 876 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Takashi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room with buth tub. But this room doesn't have buth tub.
Stayed 1 night in May 2024
Response from Crystal on 2024/5/5
I am sorry for the inconvenience. Since we don't have any room available with the bathtub, so we assign the room which is without the bathtub for you. How about I waive the parking fee for you for the inconvenience?

10/10 Excellent

Camron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Rajdeep

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 4 nights in Apr 2024
Response from Home2 Suites on 2024/5/2
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

10/10 Excellent

Tommy, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the rooms had 2 beds with a pull out couch.
Stayed 1 night in Feb 2024
Response from Johana on 2024/4/29
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

10/10 Excellent

Christopher, Reno

Very clean I can recommend.
Stayed 2 nights in Apr 2024
Response from Johana on 2024/5/2
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

8/10 Good

robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Johana on 2024/4/24
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback.

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was supposed to have 2 queen sized beds, they were full sized beds
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 2024/4/24
Thank you for staying with us at Home2 Suites. We will speak with our operations team about these issues so that we can better accommodate you in the future. We appreciate your feedback!

10/10 Excellent

Janice keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and clean
Stayed 1 night in Apr 2024
Response from Johana on 2024/5/3
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

8/10 Good

Daniel, Atlit

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, spacious rooms, decent breakfast, nice staff. I will not return for one reason - guest room windows cannot be opened and you cannot get fresh air in the room. The formaldehyde fumes from the new carpet and furniture are trapped inside.
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 2024/4/19
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Jeramie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very decent for the price
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 2024/4/14
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place away from the city, great staff and very clean
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 2024/4/13
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

8/10 Good

Andy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had roaches
Stayed 1 night in Apr 2024
Response from Home2 Suites on 2024/4/9
Thank you for your stay.

10/10 Excellent

Paul

Liked: Amenities
Great breakfast!
Stayed 1 night in Apr 2024
Response from Johana on 2024/4/10
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback.

8/10 Good

Junta

Stayed 1 night in Apr 2024
Response from Johana on 2024/4/29
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the stay. Only negative was the car stolen from the lot (thankfully not ours!) could happen anywhere though, and signs EVERYWHERE in SF advising to keep valuables out of sight and car locked. Breakfast was tasty, staff friendly. Easily accessible. Not within walking distance to anything but embassy suite for dinner, though that was excellent.
Stayed 3 nights in Apr 2024
Response from Johana on 2024/4/8
Thank you for choosing Home2 Suites for your stay. We apologize for all the inconvenience. We will share your feedback to our operations team. We will make sure to improve our services in the future. We appreciate your feedback.

8/10 Good

Yi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is $25.00 plus tax; There’s no airport shuttle service. Kitchen is not a cooking kitchen, just washing and microwave; refrigerator is noisy.
Stayed 3 nights in Mar 2024
Response from Home2 Suites on 2024/4/7
Thank you for staying with us at Home2 Suites. We will speak with our operations team about these issues so that we can better accommodate you in the future. We appreciate your feedback!

10/10 Excellent

Nolasco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean. Coffee & tea at the lounge area is 24/7. Staff are helpful & friendly
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 2024/4/6
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

8/10 Good

Christopher

Stayed 1 night in Apr 2024
Response from Johana on 2024/4/25
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate for your feedback!

10/10 Excellent

Danny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good stay. Room was clean and beds were comfortable. Free breakfast had good options and the lady at the breakfast counter was super friendly and helpful
Stayed 2 nights in Mar 2024
Response from Johana on 2024/4/5
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
The man that checked us in was rude. Would never stay there again due to him.
Stayed 3 nights in Mar 2024
Response from Johana on 2024/4/5
Thank you for choosing Home2 Suites for your stay. We apologize for all the inconvenience. We will share your feedback to our operations team. We will make sure to improve our services in the future. We appreciate your feedback.

10/10 Excellent

WAI, Garden City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and good location to places around south SF
Stayed 1 night in Apr 2024
Response from Johana on 2024/4/5
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

10/10 Excellent

jazleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were all friendly. Check in and out was fast and easy. Room was clean and had everything you need
Stayed 2 nights in Mar 2024
Response from Johana on 2024/4/3
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from Johana on 2024/4/3
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

6/10 Okay

Scott

Stayed 3 nights in Mar 2024
Response from Home2 Suites on 2024/4/21
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Rose Marie

Stayed 3 nights in Mar 2024
Response from Home2 Suites on 2024/4/21
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so clean!
Stayed 2 nights in Mar 2024
Response from Johana on 2024/4/3
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

10/10 Excellent

Thu

Stayed 2 nights in Mar 2024
Response from Home2 Suites on 2024/4/21
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

6/10 Okay

Bonsai

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Parking fee is exorbitant considering it is an open parking.
Stayed 3 nights in Mar 2024
Response from Johana on 2024/4/3
Thank you for choosing Home2 Suites for your stay. We apologize for all the inconvenience. We will share your feedback to our operations team. We will make sure to improve our services in the future. We appreciate your feedback.

8/10 Good

Matt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only thing i didnt like was the Parking fee, even though there were plenty of signs in the parking lot letting customers know that the Hotel would not be responsible for theft or damage. what is the parking fee for then? everything alse was great, the service, breakfast, the rooms.
Stayed 3 nights in Mar 2024
Response from Johana on 2024/4/3
Thank you for choosing Home2 Suites for your stay. We apologize for all the inconvenience. We will share your feedback to our operations team. We will make sure to improve our services in the future. We appreciate your feedback.

10/10 Excellent

XU

Stayed 2 nights in Mar 2024
Response from Johana on 2024/4/17
Thank you for choosing Home 2 Suites by Hilton for your stay. We appreciate your feedback!

10/10 Excellent

ARJUN KUMAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 2 nights in Mar 2024
Response from Home2 Suites on 2024/3/29
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback.

10/10 Excellent

Mary Anne

Liked: Amenities
clean
Stayed 1 night in Mar 2024
Response from Home2 Suites on 2024/3/27
Thank you for choosing Home2 Suites by Hilton for your stay.We appreciate for your feedback.

10/10 Excellent

Tawnya

Stayed 2 nights in Dec 2023
Response from Johana on 2024/4/16
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

8/10 Good

Laura, San Jose

Stayed 1 night in Mar 2024
Response from Home2 Suites on 2024/4/14
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Poinsettia

Traveled with family and small children, Traveled with family
modern
Stayed 1 night in Mar 2024
Response from Home2 Suites on 2024/3/26
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

6/10 Okay

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and smelled fresh all around. Parking was pretty scarce, specially handicap parking spots . Breakfast buffet was very poor . The lines were long and there were not many choices. They served your plate and the only two options for the main breakfast was a pre made omelette and sausage links . They would only serve one small serving of omelette and two small sausage links. One of the worst breakfast buffets I’ve been to from all the different hotels I’ve stayed at .
Stayed 2 nights in Mar 2024
Response from Home2 Suites on 2024/3/26
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, 7 minutes from the airport, close to highways, close to shopping. Clean building, clean room.
Stayed 3 nights in Mar 2024
Response from Home2 Suites on 2024/3/26
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

10/10 Excellent

Samjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Home2 Suites on 2024/3/26
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with space for our family.
Stayed 1 night in Mar 2024
Response from Home2 Suites on 2024/3/24
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Appears new. Friendly and helpful staff who never seemed too busy to help out. Lovey clean and tidy room. Very comfortable bed. Good wifi. Nice cooked breakfast with a number of options. Worked well for us. Good value for money. Will stay again next time we’re in San Francisco
Stayed 2 nights in Mar 2024
Response from Home2 Suites on 2024/3/24
Thank you for staying with us at Home2 Suites. We appreciate your feedback.

8/10 Good

chao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This a good place to stay considering the rate
Stayed 1 night in Mar 2024
Response from Home2 Suites on 2024/3/21
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback.

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 2024/3/19
Dear Yuki, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team

8/10 Good

Conchita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/3/19
Dear Conchita, thank you for choosing us for your stay! We are thrilled to know that you had a wonderful experience with us. We hope to welcome you back soon!Best Regards,Customer Care Team

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very comfortable
Stayed 4 nights in Mar 2024
Response from Home2 Suites on 2024/3/14
Thank you for your feedback we appreciate your stay.We hope to see you soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2024/3/13
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Marjorie Catherine, fairfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and quiet. Breakfast is also good.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/3/13
Dear Marjorie, thank you for your positive feedback! We're delighted to hear that you enjoyed our clean and quiet accommodations as well as our breakfast offerings. Providing a comfortable and pleasant stay for our guests is our top priority. We appreciate your support and hope to welcome you back again soon for another enjoyable experience.Best Regards,Customer Care Team

10/10 Excellent

Susan

Liked: Amenities
Very polite staff. Nice facility. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/3/5
Dear Susan, thank you for your kind words and positive feedback about our polite staff, nice facility, and the cleanliness and comfort of our accommodations. It's wonderful to hear that you had an enjoyable stay with us. We appreciate your recognition and hope to have the pleasure of welcoming you back for another great experience in the future.Best Regards,Customer Care Team

10/10 Excellent

Suzanna

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean
Stayed 1 night in Mar 2024
Response from Home2 Suites on 2024/4/13
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Susana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this hotel
Stayed 1 night in Feb 2024
Response from Home2 Suites on 2024/3/3
Thank you for staying with us at Home2 Suites. We appreciate your feedback.

10/10 Excellent

erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gentleman that checked us in was great and understanding since we did not get there till 2:00am
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 2024/3/1
Dear Erick, thank you for taking the time to share your experience with us. We're delighted to hear that our check-in process met your expectations, and we appreciate your kind words about the gentleman who assisted you, especially considering your late arrival. Providing a smooth and understanding check-in experience is crucial for our guests, and it's rewarding to know that we succeeded in this regard. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to do so. We look forward to welcoming you again whenever your travels bring you our way.Best Regards,Customer Care Team