City view

Reviews of Hampton Inn San Francisco Downtown/Convention Center

3 out of 5
Hampton Inn San Francisco Downtown/Convention Center
942 Mission Street, San Francisco, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 417 out of 1002 reviews" "
Rating 8 - Good. 309 out of 1002 reviews" "
Rating 6 - Okay. 126 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 82 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Charity, las vegas

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
After staying with Hampton for years I have never stayed in one so far from the Hampton standard. This hotel is not safe, there are many homeless and people loitering around the building. Also I was advised there are no food locations that will deliver to this hotel, and if you want food delivered you have to use a deliver service like Uber Eats. Later we found out that is not true. In addition the staff did not provide the standard information expected at a Hampton, what the Wi-Fi is, where the gym is located, etc. The room is 190sq ft not the Hampton normal, there is an odd smell to the room and the hotel itself, also the only view was of an alleyway. The security is further compromised with a this hotel sharing a wall with an abandoned building. Oh and on security... there is none per the front desk staff. One small word on the breakfast, which we were grateful they had, but it was the same powder eggs and sausage patties for 3 days in a row. My recommendation is to avoid at all cost! this location is not a Hampton and you should not expect Hampton's standard of stay here.
Stayed 3 nights in Feb 2024

2/10 Terrible

Elah, Oak Park

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is terrible. Disgusting. The room is depressing. The window was facing a bricks wall which made it very depressing to be in the room. Hotel parking is $65 and the public parking which is 7 min walk, was $45. The keys to the room didn't work so we had to wait for someone to come with us and open the room door every time we arrived. Garbage at the entrance of the hotel and everywhere. This place should cost not more then $30 per night. Also they over charge us $150 and I have to dispute and fight the get my money back. Very very bad experience.
Stayed 1 night in Apr 2024

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be clear this Hampton Inn location is right in the SF Tenderloin District. It's not that you are literally dashing the tents, sleeping bags and sidewalk disasters. They do employ a Doorman but the hours are very limited. Forget it if you are on a early schedule. You will be acosted by a Street petson. Its definitely to the level of unsecure. Their e card elevator system is weak at best. Your just supposed to figure out where to tap your e card to some unmarked reader. Forget it if there is low to no lighting. You would never see the black card reader. After you tap your e card, on the reader, you have to select your floor destination in a timely fashion. Too slow, start over. After multiple times of this dog and pony show it gets old really fast. Having your e card recommissioned doesn't help. Same Ol' Same Ol'. But the worse part of this Hampton Inn. The unwillingness of the check in staff to pivot if their systems go down. We had a confirmed, paid for reservation that they were able to see, validate the room designation but not commission the e room keys as their system went down. We asked if Management would e key us in, but that was not something they were willling to do. Their solution; come back hours later and try again. They did keep our luggage and allowed in/ out rummaging into the luggage privelages.
Stayed 6 nights in Apr 2024

8/10 Good

Lana

Business traveler, Traveled with partner
The staff was great
Stayed 1 night in Apr 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The maintenance is not bad in terms of the location and price. There are homeless people at the back street but it is not something the hotel can do.
Stayed 2 nights in Apr 2024

6/10 Okay

anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is very clean. Not much for amenities, but it was very clean. The neighborhood is very dirty and felt unsafe at times.
Stayed 3 nights in Apr 2024

10/10 Excellent

maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some home less people around but not bad just be alert and safe but hotel is safe with security, breakfast service so good and people are nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Marietta

Stayed 1 night in Feb 2024

8/10 Good

Robert

Traveled with group, Business traveler
Liked: Amenities, property conditions & facilities
Was good
Stayed 1 night in Apr 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Good location, bad (individuals) shacked up on the streets/sidewalks!
Stayed 2 nights in Apr 2024

6/10 Okay

Rosa

Traveled with group
Disliked: Cleanliness
Near transportation
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice little spot to stay for a giants game.
Stayed 1 night in Apr 2024

6/10 Okay

Guadalupe

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Such a weird spot! So much homeless all around. They take you car and vallet a block away they said but my gps on it shows right across the street. Rooms are tiny. Overall clean breakfast was good. I wouldn’t stay here again if I’m honest!
Stayed 1 night in Apr 2024

4/10 Poor

Eduardo

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Rocky Parajuli on 2024/4/9
Hello Eduardo,Thank You for choosing Hampton Inn Downtown San Francisco for your stay. Please accept my sincere apology from the entire management team that we failed to exceed your expectation in certain areas. I brough your inconveniences to all the departments and I am certain that your experience will surely be different on your next visit.We definitely would like to request you to provide us another opportunity to turn around your experience into a good one. If you are in the area and would like to stay with us, please do not hesitate to reach us out and we will be more than happy to make a reservation for you.Thank You.Sincerely,Rocky ParajuliFront Office Manager

2/10 Terrible

Gina

Disliked: Cleanliness, property conditions & facilities
I didn’t feel comfortable. So I had to stay at another hotel
Stayed 2 nights in Mar 2024

8/10 Good

Sarah Joy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great.. rooms are right size and is clean.. got a nice view at night.. the side where we parked our car is too dark , not much lights so I felt unsafe until i reached the door of the hotel
Stayed 1 night in Mar 2024

2/10 Terrible

Cruz

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't have parking and nearby parking is very expensive.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect,love the breakfast it's so delicious 😋
Stayed 2 nights in Mar 2024

6/10 Okay

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scary area
Stayed 3 nights in Mar 2024

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities
All around good place to stay
Stayed 3 nights in Mar 2024

10/10 Excellent

itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Dayanara

Traveled with family
Disliked: Staff & service
The valet person was hardly paying attention to us whenever we asked about our car and would only give us short answers. We eventually got out car back, but it took a while for this to happen.
Stayed 1 night in Mar 2024

10/10 Excellent

Izlia Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are so nice and it is well located
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The staff was excellent. Gemma at the front desk was very helpful.
Stayed 1 night in Feb 2024

6/10 Okay

Sandi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We were safe inside the hotel, but the sidewalks on all sides were covered with homeless and loud violent people (worse than downtown San Diego where I live). Room was clean. TV remote had caked up dirt between the buttons. Fridge didn’t work. The replacement they brought also didn’t work. The heater was so loud it made sleeping difficult. Breakfast both days was good. The rooftop sitting area had a cool view around the area without being close to the crime.
Stayed 2 nights in Feb 2024

8/10 Good

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reasonable hotel for a one night stopover in SF. The staff were helpful but the breakfast choices were limited, and I was very disappointed that all the crockery and cutlery were disposable, both in the room and at breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shopping nearby was great.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael, Honoluluha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the bad reviews that i read about homeless people around the area, I still feel safe.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Everything is good
Stayed 3 nights in Dec 2023

4/10 Poor

Dayna

Liked: Staff & service
The rooms surrounding us were loud til 3 am. Our room windows looked right into their room window. Have no idea where they parked my car. Floors were dirty
Stayed 2 nights in Jan 2024

6/10 Okay

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice overall, but the room was so small that they didn’t even try to fit a desk - not convenient for business travelers. The surrounding area was frightening, with junkies milling about and dancing, high in the alleyways near the hotel. I would not recommend that women traveling alone, or others that don’t feel comfortable potentially needing to defend themselves, stay here.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Skye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

Beatriz

Stayed 2 nights in Dec 2023

4/10 Poor

mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
dungeon
room was clean, had a window that faced the other rooms window. no sunshine, no view, just views of the walls... wished I would have been told that or explained to about it.... staff was nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Corazon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The artwork, cleanliness, enough space to entertain, breakfast place is roomy and clean. Staff are helpful, thanks to Jobelle .
Stayed 3 nights in Jan 2024

10/10 Excellent

Harjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff of this hotel is amazing. Very friendly and helpful staff. The area makes it challenging as there are lots of unfortunate homeless people which make keeping the area clean challenging.
Stayed 2 nights in Jan 2024

10/10 Excellent

Hongyu

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is brand new and well designed.
Stayed 4 nights in Jan 2024

10/10 Excellent

Eli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around this hotel is terrible but once you go thur the second security door the hotel is beautiful, but got woken up to homeless fight just outside the building and once more to loud banging outside again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to oracle park
Super wet and rainy so we didn’t get to enjoy the rooftop
Stayed 1 night in Jan 2024

10/10 Excellent

VICTORIA

Stayed 1 night in Jan 2024

10/10 Excellent

EJIRO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities
Good.
Stayed 2 nights in Jan 2024

2/10 Terrible

Jonah

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Rocky Parajuli on 2024/1/11
Dear Jonah,Thank You for choosing Hampton Inn Downtown San Francisco for your stay. I hope you had a great stay with us and that you enjoyed our outstanding hospitality. Please accept my sincere apology from the entire Management Team that we were not able to exceed your expectations on certain area of service. I hope you will provide us another opportunity to turn around your experience into a new one. Whenever you are in the area and would like to stay with us, please do not hesitate to reach us out and I will more than happy to look into every opportunity to see what the best would be we can do for you. Thank You Sincerely,Rocky ParajuliFront Office ManagerHampton Inn Downtown San Francisco

10/10 Excellent

Lenin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice, the rooms were clean and the breakfast included service was good, the staff was gentle. The only problem was that starting the street of the hotel there were too much homeless and that gave a little unsafe sensation specifically at night
Stayed 5 nights in Dec 2023

8/10 Good

PAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice but neighbourhood a bit unsafe! Z'a lot of homeless people everywhere around the hotel.
Stayed 8 nights in Dec 2023

6/10 Okay

Jessica

Services were great but I think it would be even greater if staff brought blankets and towels, etc to our room. They asked for us to come pick up at front desk
Stayed 2 nights in Dec 2023

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were wonderful. The location is not in the best part of town.
Stayed 4 nights in Dec 2023

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's sad to see so many homeless people around the hotel, the entrance hallway smells like dogs
Stayed 2 nights in Dec 2023

8/10 Good

Marvin

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Prior to my arrival, I read reviews and felt concerned about descriptions of the hotel's location in San Francisco. While the city isn't free from issues, it didn't turn out to be as problematic as some portrayed. The main drawback, however, was discovering bed bugs, impacting the overall experience during my stay.
Stayed 5 nights in Dec 2023