Exterior

Reviews of InterContinental San Diego, an IHG Hotel

4 out of 5
InterContinental San Diego, an IHG Hotel
901 Bayfront Court, San Diego, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 663 out of 1007 reviews" "
Rating 8 - Good. 188 out of 1007 reviews" "
Rating 6 - Okay. 77 out of 1007 reviews" "
Rating 4 - Poor. 41 out of 1007 reviews" "
Rating 2 - Terrible. 38 out of 1007 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. The staffs were friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Michael Savage - Front Office Manager on 2024/5/2
Thank you for your review and for staying with us. We look forward to seeing you again

10/10 Excellent

Mary, Mission Viejo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for just one night to attend a party downtown. Hotel is very nice with terrific views of water. Walkable to Midway, Seaport Village, Gaslamp District and Little Italy. Felt safe walking around and we enjoyed strolling along Embarcadero. Right in front of Cruise Port as well. Lots of restaurants in and near hotel. The pool area is up on 4th level with gorgeous views of water, a nice bar and sitting areas.
Stayed 1 night in Apr 2024
Response from Santiago N. on 2024/4/29
Thank you for your review! We're thrilled to hear you enjoyed your stay and took advantage of our convenient location and stunning views. It sounds like you had a wonderful time exploring the area and enjoying our amenities. We hope to welcome you back for another great experience soon!

10/10 Excellent

Jennie, Valley Stream

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again
Stayed 3 nights in Apr 2024
Response from Santiago N. on 2024/4/29
Thank you for your 5 star rating! Please come visit us again!

10/10 Excellent

Ziad

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had an amazing stay here. The property and staff were 5star all the way. We appreciated all the personalized hospitality that we received. Thank you!
Stayed 5 nights in Apr 2024
Response from Santiago N. on 2024/4/29
We're delighted to hear that you had an amazing stay with us! Providing personalized hospitality is what we strive for, and we're thrilled to know that you felt well taken care of by our staff. Thank you for choosing us, and we hope to welcome you back for another 5-star experience soon!

10/10 Excellent

Nancy, Charlottesville

Traveled with group
Liked: Amenities
Great beds and pillows. Helpful staff
Stayed 4 nights in Apr 2024
Response from Santiago N. on 2024/4/26
Thank you for your 5-star rating. We are happy to know that you loved our beds and pillows! We look forward to welcoming you back shortly!

8/10 Good

Kristine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Santiago N. on 2024/4/26
Thank you for your 4 stars rating.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent, many restaurants, friendly staff and Dog friendly 😊🐶
Stayed 3 nights in Apr 2024
Response from Santiago N. on 2024/4/26
Thank you for your positive feedback! We're thrilled you enjoyed our prime location, friendly staff, and our dog-friendly environment. Looking forward to welcoming you back soon!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in Apr 2024
Response from Santiago N. on 2024/4/26
Thank you for the perfect 5! We are delighted you enjoyed our hotel.

10/10 Excellent

Samuel Warren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views of the bay from our room. All staff extremely pleasant and helpful. Michael the concierge and Ramzi at the bell desk were especially helpful, providing accurate and useful information whenever asked. Overall, a class act.
Stayed 7 nights in Apr 2024
Response from Santiago N. on 2024/4/26
We're delighted you enjoyed the stunning bay views and the exceptional service provided by our staff, including Michael and Ramzi. Your compliments mean a lot to us! Looking forward to hosting you again soon.

10/10 Excellent

Phet

Stayed 1 night in Apr 2024
Response from Santiago N. on 2024/4/26
Thank you for your 5-star rating!

8/10 Good

Karandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Santiago N. on 2024/4/26
Your compliments mean a lot to us! Looking forward to hosting you again soon.

10/10 Excellent

William, Newcastle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Great location. Clean, modern rooms.
Stayed 3 nights in Dec 2023
Response from Michael Savage, Front Office Manager on 2024/4/15
Thank you for your response and your recent stay. We value your feedback and hope to see you again soon!

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor! Great views
Stayed 1 night in Apr 2024
Response from Michael Savage, Front Office Manager on 2024/4/15
Thank you for your response and your recent stay. We value your feedback and hope to see you again soon!

10/10 Excellent

Xi

Great location and eating options.
Response from Michael Savage, Front Office Manager on 2024/4/15
Thank you for your response and your recent stay and your dining review. We value your feedback and hope to see you again soon!

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was across from the pier. Easy for people going on a Disney Cruise. Staff were all friendly and courteous.
Stayed 1 night in Apr 2024
Response from Michael Savage, Front Office Manager on 2024/4/15
Thank you for your response and your recent stay. The Disney Cruise coming in and departing are great fun to watch from the pool deck. We value your feedback and hope to see you again soon!

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and great location right on the Bay. The restaurants in the hotel were great and I highly recommend the rooftop restaurant, Seneca. The gym was larger than most hotel gyms and had a great cardio area with a small dumbbell area that went up to 50lbs. The only downside was that the pool was really small. I’ll definitely be staying again the next time we come down to SD!
Stayed 3 nights in Mar 2024
Response from Michael Savage, Front Office Manager on 2024/4/15
Thank you for your response and your recent stay. We value your feedback and hope to see you again soon!

10/10 Excellent

Abdiqani

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Michael Savage, Front Office Manager on 2024/4/15
Thank you for your response and your recent stay. We value your feedback and hope to see you again soon!

8/10 Good

Clifford

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, paid parking convenient and way to access. Breakfast menu lacked choice and expensive especially for drinks.
Stayed 4 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 2024/4/8
Thank you for staying with us. I will pass on your feedback to our F&B department and we will work towards a 5/5 rating next time :)

2/10 Terrible

Won ik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Santiago N. on 2024/4/8
Oh no! We deeply apologize for any inconvenience you experienced during your recent stay. Could you please share more details about the rating?

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to everything, very interesting.Great food.The cafe on the nineteenth floor is spectacular
Stayed 1 night in Apr 2024
Response from Michael Savage - Front Office Manager on 2024/4/8
Thank you for staying with us and your review. Seneca Restuarant is a big hit with many of our guests!

10/10 Excellent

dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with modern amenities but its best assets are the people who look after you from the friendly front desk receptionist, the room attendants, and the restaurant and bar staff.
Stayed 4 nights in Apr 2024
Response from Michael Savage - Front Office Manager on 2024/4/6
Thank you for your feedback and rating. I love hearing reports like these and will be sure to pass it on to our team.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The location, and the amenities
Stayed 4 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 2024/4/6
Thank you for your rating and for staying with us. We hope to see you again soon!

10/10 Excellent

jingxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good
Stayed 6 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 2024/4/6
Thank you for staying with us and for your feedback. Please come see us again soon!

4/10 Poor

Eli

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
This is definitely the last time I will stay at the InterContinental San Diego. For some reason this hotel believes that having my credit card number allows them to charge it twice a day for random amounts with absolutely no reason. I'm two days after checking out and closing my bill and still get charged twice a day. This is outrageous!!!
Stayed 2 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 2024/4/6
I do apologize for any confusion we have created. Please reach out to me and I will make sure everything is cleared up right away. We do appreciate your staying with us and hope to win back your loyalty.

8/10 Good

Joseph

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & amazingly helpful. I forgot my briefcase in my room. I left the hotel & called back in 5 mins after leaving. They had the briefcase already knew about it. I returned to the valet parking area & they had a gentleman bring it to me. I appreciated him asking to see ID before handing it over. What I did not like was the water pressure in the bathroom sink being inadequate.
Stayed 2 nights in Mar 2024
Response from Santiago N. on 2024/3/30
Thank you for sharing your experience with us. We're thrilled to hear that our staff was friendly, helpful, and efficient in retrieving your forgotten briefcase. We understand the importance of security and are glad you appreciated our measures. However, we apologize for the inconvenience regarding the water pressure in the bathroom sink. We'll address this promptly to ensure a more comfortable stay for our guests in the future. We hope to welcome you back soon for an even better experience.

2/10 Terrible

Cadel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Santiago N. on 2024/3/28
Thank you for taking the time to provide feedback regarding your recent stay with us. We're sorry to learn that your experience fell short of your expectations, as indicated by the zero-star rating you've given us. our satisfaction is our top priority, and we're committed to ensuring that every guest has a positive experience at our hotel.We look forward to hearing from you and hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for staying right on the bay. Staff and facilities exceptional!
Stayed 3 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 2024/3/24
We love hearing these reports on our property and especially the staff that gave you that impression. Thank you for staying with us and we look forward to your returning again soon.

8/10 Good

Phyllis, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, rooms are spacious. View of the bay was spectacular!
Stayed 2 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 2024/3/24
Thank you for staying with us and for your review. We appreciate your business and hope to see you again shortly.

10/10 Excellent

Celia, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely restaurant, quiet room, close to airport, close to waterfront and cruise port and Coronado ferry.
Stayed 3 nights in Mar 2024
Response from Aiko De Guzman on 2024/3/16
Good Afternoon Celia,We are glad you enjoyed your stay with us and we hope to see you back again in the future. Have a wonderful week ahead!

8/10 Good

Jae Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Michael Savage - Front Office Manager on 2024/3/16
Thank you so much for staying with us and for your review. We appreciate your feedback and will continue to provide the service and standards that make as a premier IHG property. If there is anything we can do to improve any future stays, please let us know.

4/10 Poor

Tate

Stayed 2 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 2024/3/24
I apologize your stay did not meet your expectations. I would be happy to discuss any issues with you so that we can exceed your expectations in the future.

10/10 Excellent

Atul, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, well appointed hotel in a prime location near all the tourist attractions the San Diego waterfront offers. Rooms are spacious, clean and have great views no matter which side they’re on. There’s several restaurant choices within the hotel building, and many more within a few minutes walking distance.
Stayed 2 nights in Feb 2024
Response from Michael Savage - Front Office Manager on 2024/3/16
Thank you so much for staying with us and for your review. I'm glad you had a memorable stay and we look forward to seeing you again soon. We appreciate your feedback and will continue to provide the service and standards that make as a premier IHG property.

10/10 Excellent

William Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location…quick drive from the airport. Right on the bay looking at the waterfront. Just what I was looking for.
Response from Michael Savage - Front Office Manager on 2024/2/25
Thank you for your review and for staying with us. We hope to see you again soon!!

8/10 Good

Jean Joseph Thierry

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Michael Savage - Front Office Manager on 2024/2/25
Thank you for sharing your review and for staying with us.

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, solid but nothing special. There were so many events and attendees that the restaurant/bar was loud and crowded. I did have Club lounge access, which helped. Spectacular views!
Stayed 2 nights in Feb 2024
Response from Michael Savage - Front Office Manager on 2024/2/25
Thank you for staying with us and your review. I'm glad you were able to enjoy our Club Lounge and relax with the sunset!

6/10 Okay

Marjorie

Liked: Cleanliness, property conditions & facilities
The harbor view was not as promised by room description and check in staff. I looked out at another building/brick wall. If I stood at the window and craned my neck I could see the water but view from anywhere else in room was a brick wall. It was a disappointment.
Stayed 4 nights in Feb 2024
Response from Michael Savage - Front Office Manager on 2024/2/25
I apologize your view was not what you were expecting. We will be sure to let the front desk know to be more precise with their descriptions. I do thank you for your visit and for your review.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Michael Savage - Front Office Manager on 2024/3/24
Thank you for the review as well as your stay with us. Have a great Day!

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Serenity
Stayed 2 nights in Jan 2024
Response from Santiago N. on 2024/2/16
Thank you for your 5-star rating! We look forward to welcoming you back soon.

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property-friendly staff and great location!
Stayed 1 night in Jan 2024
Response from Michael Savage - Front Office Manager on 2024/2/2
Thanks Jeffery, your review and feedback helps us more than you realize. I hope to see you back again soon.

10/10 Excellent

Laura

Response from Michael Savage - Front Office Manager on 2024/2/1
Thank you for the great rating, Laura. We hope you had a great stay with us and will come back soon.

6/10 Okay

daniel

Traveled with family
Breakfast was horrible more like low end hotel They are charging resort fees for no real reason
Stayed 3 nights in Jan 2024
Response from Santiago N. on 2024/2/16
I apologize for the disappointing breakfast experience and the inconvenience of resort fees. Your feedback is valuable, and we'll strive to improve our services. Thank you for bringing it to our attention.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michael Savage - Front Office Manager on 2024/2/1
Thank you Robert for taking the time to leave us a great rating. We appreciate your business and thank you for staying with us.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the service was excellent.
Stayed 2 nights in Jan 2024
Response from Santiago N. on 2024/1/17
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at our hotel and that the service provided was excellent.

10/10 Excellent

Christine, La Mesa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the hotel was pet friendly! The suite was amazing with floor to ceiling windows all around the room. It was huge! Beautiful view of the harbor, Midway, Coronado Bridge, and a ginormous cruise ship. Even got to watch the MLK parade from our living room. Valet/Staff (especially Kirk and Steve) made check in/out super easy. Only negative was being charged $65/day for overnight parking! Was much higher than other hotels I've stayed at around downtown SD. But overall, I'd stay here again because you can't beat the service and views.
Stayed 3 nights in Jan 2024
Response from Santiago N. on 2024/1/17
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you loved your stay and that our pet-friendly environment, spacious suite with floor-to-ceiling windows, and breathtaking views made your experience memorable. It's wonderful that you were able to enjoy the MLK parade from the comfort of your living room – what a unique experience!We truly appreciate your kind words about our valet and staff, especially Kirk and Steve. Providing excellent service is a top priority for us, and we're delighted to know that they made your check-in and check-out super easy.We understand your concern about the overnight parking charge, and we apologize for any inconvenience it may have caused. We'll certainly take your feedback into consideration as we continuously strive to improve our services.Thank you for considering staying with us again despite the parking issue. We look forward to welcoming you back and providing you with another exceptional experience.

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Santiago N. on 2024/2/16
Thank you for your 5-star rating! We look forward to welcoming you back soon!

10/10 Excellent

Melissa

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Michael Savage - Front Office Manager on 2024/1/14
Thank you for the review. We are very glad you enjoyed your visit. We look forward to seeing you again.

10/10 Excellent

Zhenyu

Stayed 3 nights in Jan 2024
Response from Michael Savage - Front Office Manager on 2024/2/1
Thank you, Zhenyu, for the perfect rating. We sincerely enjoy your business and appreciate you staying with us.