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Hotel El Zaguán Histórico

3.5 star property
Hotel in San Cristóbal de las Casas with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel El Zaguán Histórico

32-inch flat-screen TV with satellite channels, TV
Hallway
Terrace/patio
Terrace/patio
Reception
In the heart of De La Merced, Hotel Posada el Zaguan offers a serene retreat with a full breakfast and tranquil garden. Unwind on the picturesque terrace or connect to in-room WiFi while planning your visit to San Cristóbal de las Casas Cathedral, just steps away. The hotel’s 24-hour front desk and luggage storage ensure a seamless stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Superior Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Free bottled water
Satellite channels
Wardrobe or closet
  • 110 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitacion Twin

Habitacion Twin | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Habitacion Twin

Highlights

Heating
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Free bottled water
Satellite channels
Wardrobe or closet
  • 144 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Located in San Cristóbal de las Casas, Hotel El Zaguán Histórico is in the city center. La Merced Church and Church of San Nicolás are local landmarks, and the area's natural beauty can be seen at Huitepec Ecological Reserve and Grutas de San Cristóbal.
Visit our San Cristóbal de las Casas travel guideOpens in a new window
Map
Guadalupe Victoria 65, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Mesoamerican Museum of Jade - 6 min walk - 0.6 km
  • San Cristóbal de las Casas Cathedral - 8 min walk - 0.7 km
  • Plaza 31 de Marzo - 8 min walk - 0.7 km
  • Santo Domingo Handicraft Market - 11 min walk - 1.0 km
  • Ciudad Cuauhtemoc - 15 min walk - 1.3 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪Huarache Veloz - ‬6 min walk
  • ‪Toscano Café & Restaurante - ‬3 min walk
  • ‪Buffalos Wings - ‬5 min walk
  • ‪Tamales Regionales - ‬5 min walk
  • ‪Habanero Terrazas - ‬5 min walk

About this property

Hotel El Zaguán Histórico

Hotel located in De La Merced
Take advantage of free full breakfast, a terrace, and a garden at Hotel El Zaguán Histórico. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A roundtrip airport shuttle (surcharge), luggage storage, and a 24-hour front desk
  • A front-desk safe, tour/ticket assistance, and a dock
Room features
All guestrooms at Hotel El Zaguán Histórico have amenities such as free WiFi, safes, and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:30 AM

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Dock
  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 5550620602

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Zaguan Historico
Hotel Posada el Zaguan
Collection O Hotel El Zaguan
Hotel El Zaguán Histórico Hotel
Hotel El Zaguán Histórico San Cristóbal de las Casas
Hotel El Zaguán Histórico Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel El Zaguán Histórico pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel El Zaguán Histórico?

This hotel doesn't offer parking.

What time is check-in at Hotel El Zaguán Histórico?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel El Zaguán Histórico?

Check-out is at noon.

Does Hotel El Zaguán Histórico provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 800 per vehicle applies.

Where is Hotel El Zaguán Histórico located?

Located in De La Merced, this hotel is steps from La Merced Church and Amber Museum of Chiapas. Regional Costume Museum and Mesoamerican Museum of Jade are also within 10 minutes.

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Hotel El Zaguán Histórico Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 0 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything! Cute hotel with nice energy and nice rooms. Good complimentary breakfast too!
Stayed 2 nights in Apr 2023

4/10 Poor

Romelia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On my check-in the key that was given to me did not work. I had to go up & down three times in order to get a key that work. 03/26/2023 same thing I had to go four times. I asked the person at the front desk to ask someone to go with me to make sure it opens. He was given vives as no care in the world and was in no hurry to help.
Stayed 8 nights in Mar 2023

10/10 Excellent

Raul Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para hospedarse
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast everyday. Buen servicio y limpieza. Perfecto lugar para regresar.
Stayed 3 nights in May 2025

10/10 Excellent

Clayton

Stayed 3 nights in May 2025

8/10 Good

Oxana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
el lugar no existe, es estafa
Stayed 5 nights in Feb 2025

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion, limpio,comodo.
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel décoré avec soin, chambre douillette, personnel attentif et agréable, vrai petit déjeuner, terrasse à l'étage.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, muy limpio, céntrico, desayuno sencillo pero rico, su personal de lo más amable y servicial, lo único que no me gustó fue que el agua se acaba muy rápido
Stayed 4 nights in Dec 2023

10/10 Excellent

Gerson Alonso

Stayed 2 nights in Dec 2023

8/10 Good

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voll zufrieden.

Es hat mir hier gut gefallen. Rund um die Uhr war immer einer ansprechbar. Man hat alles möglich gemacht, die Wünsche zu erfüllen. Frühstück war klein, aber ausreichend und liebevoll zubereitet. Frühstücksraum ist leider nur über eine enge Wendeltreppe zu erreichen. Ich würde dieses Hotel wieder nehmen. Einen kleinen Kretik-Punkt gibt aber doch. Die Handtücher müssten mal komplett erneuert werden 10 min Fußweg ins Zentrum. Zum Bausbahnhof ca. 15-20 Minuten. Kann mit Gepäck anstrengend sein. San Cristóbal ist eine kleine überschaubare Stadt, aber der Verkehr ist verhältnismäßig sehr stark. Bürgersteige sind zum normalen Lauf eigentlich nicht geeignet, sehr schmal und teilweise auch sehr hoch.
Stayed 3 nights in Nov 2023

10/10 Excellent

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me parece un lugar muy bonito y con excelente atención por parte de su personal.
Stayed 7 nights in Feb 2023

10/10 Excellent

AGUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EL PERSONAL SE LLEVA LAS PALMAS, SON ESTUPENDOS.

Agradable lugar, son solo 5 habitaciones lo que te hace sentir como en casa … El desayuno es rico y variado y esta súper bien ubicado, caminando a pocos pasos estás cercas de la mayoría de los atractivos … En general, TODO muy bien, la relación calidad-precio es estupenda; pero lo que se lleva las palmas es LA ATENCIÓN DEL PERSONAL, súper amables y serviciales, muy en especial MARY; créanme que hacen todo lo posible por atenderte de lo mejor. Gracias por esta increíble estancia.
Fachada del hotel
Stayed 5 nights in Dec 2022

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2022

10/10 Excellent

David Aguilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato de todos los empleados fue excelente, el desayuno increíble y el ambiente en general súper agradable y seguro
Stayed 2 nights in Oct 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excellentw
Stayed 2 nights in Sep 2022

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación. En general muy bonito y buena atencion.
Stayed 1 night in Dec 2021

10/10 Excellent

Julie

Stayed 2 nights in Oct 2021

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio, hotel bonito y cómodo

Lo mejor del hotel es su servicio, personal muy amable. Como recomendación solamente pondría black out a la cortina porque si entra algo de luz por la mañana.
Stayed 2 nights in Feb 2021