Hotel Palace Inn SCLC Reviews

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Reviews of Hotel Palace Inn SCLC

Hotel Palace Inn SCLC

Francisco Leon No 9, Barrio Santa Lucia, San Cristóbal de las Casas, CHIS

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Ulises

2023/6/26

Stayed 1 night in Jun 2023

Response from Palace SCLC on 2023/8/17

Gracias por su visita, esperamos verlo pronto.

10/10 Excellent

Lorenzo

Traveled with group, Traveled with family

2023/5/20

Liked: Cleanliness, staff & service, property conditions & facilities

Very pleasant experience

Stayed 1 night in May 2023

Response from Palace SCLC on 2023/5/20

Hotel Palace we are very happy for your visit, thank you for your comment, we hope to see you soon

10/10 Excellent

Yolanda

Traveled with partner

2023/5/6

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Apr 2023

Response from Palace SCLC on 2023/6/9

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso, tenga excelente viaje de regreso. :)

10/10 Excellent

Pierre

2023/3/6

Stayed 1 night in Mar 2023

10/10 Excellent

Lorenzo

2023/1/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice, comfortable and relaxing stay

Stayed 3 nights in Jan 2023

Response from Palace Inn SCLC on 2023/4/21

Hello Good morning: Thank you for visiting us! We are happy to know that your stay was pleasant. Our goal is that you are always satisfied. We hope to see you again

10/10 Excellent

Jaime

2022/12/29

Stayed 1 night in Dec 2022

8/10 Good

jose, houston

Traveled with family

2022/8/27

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean

Stayed 1 night in Aug 2022

Response from Palace SCLC on 2022/9/29

¡Hola ¡Buenos tardes: ¡Gracias por visitarnos! Estamos contentos de saber que su estancia fue agradable. Nuestro objetivo es que siempre este satisfecho y actualmente nos encontramos trabajando para brindar un mejor servicio. Esperamos volver a verl@ de nuevo.

6/10 Okay

Beatriz

Traveled with family

2022/6/1

Friendly customer service.

Stayed 1 night in May 2022

8/10 Good

Shahram

2022/1/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very nice. Room’s furnitures and doors are all solid natural wood with clear coat, staff are friendly and helpful, close to everything, restaurants and shops all around. What’s lacking is a closet in the room, so you can’t really unpack.

Stayed 5 nights in Jan 2022

8/10 Good

Yvan

Business traveler

2021/11/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small but convenient stay

Stayed 3 nights in Nov 2021

4/10 Poor

Verified traveler

Traveled with group

2021/7/16

Disliked: Cleanliness, staff & service, property conditions & facilities

No recomiendo tanto

El hotel está en muy buen lugar. No hay desayuno, internet muy mal.

Stayed 1 night in Jul 2021

Response from palace sclc on 2021/8/21

FUE UN PLACER ATENDERLO.

10/10 Excellent

Richard

Traveled with group

2021/7/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2021

Response from palace sclc on 2021/8/21

FUE UN PLACER ATENDERLO

10/10 Excellent

Verified traveler

2021/5/20

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with partner

2021/4/27

Liked: Cleanliness, property conditions & facilities

If you need reliable wifi from your room I do not recommend this hotel. Other than that it was great! Walking distance from everything you need.

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

2020/1/16

Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family and small children

2019/8/14

Liked: Cleanliness

Disliked: Amenities

The good things were that the rooms were clean and has a good location. The bad things: the beds were hard as rock, pillows were uncomfortable, no air conditioning, really noisy, the hot water would run out right away, so most times we had to shower with cold water. The WiFi doesn’t work, once your get into the hotel is like a dead zone for cell phone service, the only way to get WiFi is in the lobby. The free breakfast sucks, and even if you are willing to pay for breakfast they refuse to cook it for you, since the hotel technically doesn’t have a restaurant. The staff doesn’t help with anything, no help with luggage, no concerns about the bad WiFi or the issues with the hot water. I have no idea why this place has high reviews, it’s misleading. We ended up leaving two days before even when we had already paid four days by Expedia. We tried to get a refund for the 2 nights we weren’t going to be there and they refused. Overall it’s just a really sucky hotel, feels more like a hostal.

Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

2019/1/13

Liked: Cleanliness, staff & service

Nice modern hotel in a good location in San Cristobal. However the room that we got was very cold, there was no heating other than extra blankets. Also the wifi was average and only seemed strong in the common areas.

Stayed 3 nights in Jan 2019

10/10 Excellent

TROY

2018/1/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort means paying a little more

Centrally located and there are a few fine dinning Mexican restaurants within walking distance

Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

2017/8/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

This hotel is brand, spanking new. Their restaurant and brewery were outstanding. It was safe, modern, and the staff couldn't have been friendlier. The location is so convenient to all the San Cristobal activities. I was sad to have to leave, but I'd definitely want to go back!

Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

2017/8/3

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Good place to stay despite some deficiencies.

There was only a hanger for the shower´s towels. No heating. No hairdryer. Internet was intermittent and slow.

Stayed 4 nights in Jul 2017

8/10 Good

Elia

2017/7/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is new, but it smelled humidity a lot. The staff is really kind and helpful.

Stayed 1 night in Jul 2017

10/10 Excellent

Diana

Traveled with family

2024/5/5

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Está muy céntrico, tiene estacionamiento seguro para el auto, el personal de recepción muy amable te dan opciones de restaurantes y los mejores lugares para comprar. El diseño del hotel muy bonito, las habitaciones limpias y nuevas. El único inconveniente es qué se escucha mucho ruido pero se entiende al ser un lugar turístico y que siempre habrá flujo de personas. Muy recomendable, la calidad precio 10/10, sin duda regresaríamos :)

Stayed 1 night in May 2024

Response from Palace SCLC Hotel & Brewery on 2024/5/22

Estamos agradecidos de su preferencia, esperando su futura visita. Los esperamos con gusto, estamos para servirle.!

10/10 Excellent

Isabel

Business traveler

2024/4/3

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Apr 2024

Response from Palace SCLC Hotel & Brewery on 2024/4/5

Agradecemos su preferencia, esperando su próxima visita !

8/10 Good

Sofia

2024/3/1

Liked: Cleanliness, staff & service, property conditions & facilities

La habitación que nos tocó estaba helada y súper obscura, el piso muy frío. El personal muy amable y la ubicación muy buena.

Stayed 2 nights in Feb 2024

Response from PALACE SCLC on 2024/3/1

Hotel Palace estamos felices por su visita, gracias por su comentario, estaremos trabajando en la mejora de nuestros servicios para que disfrute mejor su próxima estancia, esperando su pronto regreso.

10/10 Excellent

GABRIEL

2024/2/12

Stayed 3 nights in Feb 2024

Response from PALACE SCLC on 2024/2/13

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Ricardo Brian

2024/2/12

Liked: Cleanliness, staff & service, property conditions & facilities

Me gustó mucho la amabilidad del personal, la atención, el respeto y la actitud, debo mencionar también que es muy bueno que acepten mascotas, eso me encantó.

Stayed 1 night in Feb 2024

Response from PALACE SCLC on 2024/2/12

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso.

10/10 Excellent

Carlo Alejandro

2024/2/11

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente ubicación, excelente precio y excelente servicio.

Stayed 2 nights in Feb 2024

Response from PALACE SCLC on 2024/2/12

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Fidelia Hermila

Traveled with group

2024/2/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2024

Response from PALACE SCLC on 2024/2/12

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso.

10/10 Excellent

anaid

2024/2/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bien

Stayed 2 nights in Jan 2024

Response from PALACE SCLC on 2024/2/6

Hola! Estamos felices por su visita, esperando su pronto regreso. ¡Excelente Viaje!

10/10 Excellent

Pedro antonio

2024/2/3

Stayed 1 night in Jan 2024

Response from PALACE SCLC on 2024/2/4

¡Gracias por alojarte aquí!, lo esperamos con gusto para sus futuras visitas, excelente viaje.

10/10 Excellent

alfonso

2024/1/31

Stayed 1 night in Jan 2024

Response from Palace SCLC Hotel & Brewery on 2024/3/29

Agredecemos su visita, esperando una proxima visita, Buen día !

8/10 Good

Abisai Antonio

Traveled with pets, Traveled with family

2024/1/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel está en muy buena ubicación,aceptan mascotas es una muy buena opción para los que viajamos con nuestros peluditos

Stayed 2 nights in Jan 2024

Response from PALACE SCLC on 2024/1/22

Hotel Palace estamos felices por su visita, gracias por su comentario,, esperando su pronto regreso.

10/10 Excellent

José del carmen

Traveled with family

2024/1/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

Response from PALACE SCLC on 2024/1/22

¡Gracias por alojarte aquí!, lo esperamos con gusto para sus futuras visitas, excelente viaje.

2/10 Terrible

JOSE

2024/1/15

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2024

Response from PALACE SCLC on 2024/1/16

Buenos días, su reserva la tenemos como no presentada, por lo que no se hospedo con nosotros. entendemos pudo haber sido un error.

10/10 Excellent

berenice

2024/1/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2024

Response from PALACE SCLC on 2024/1/9

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

8/10 Good

Gladys

2024/1/7

Liked: Cleanliness, staff & service

Stayed 2 nights in Jan 2024

Response from PALACE SCLC on 2024/1/9

8/10 Good

Verified traveler

Traveled with family

2024/1/6

Liked: Cleanliness, property conditions & facilities, room comfort

Buenas instalaciones, pero en recepcion mala atenc

Las instalaciones muy bien en general, las personas que estan en recepcion, el dela mañana modradamente amable con los clientes, el de la tarde, requiere queblebden un buen curso para aprender a tratar al cliente y que conozca que la persona que reservo atravez de una agencia, tambien es cliente y a eso se debe su trabajó

Stayed 3 nights in Jan 2024

Response from PALACE SCLC on 2024/1/8

8/10 Good

Vanessa

2024/1/4

Stayed 6 nights in Dec 2023

Response from PALACE SCLC on 2024/1/8

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Verified traveler

Traveled with family

2023/12/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen alojamiento

Muy fácil check in y check out. Como recomendación, eviten desayunar en el pequeño restaurante, está rico pero los costos son elevados.

Stayed 7 nights in Dec 2023

Response from PALACE SCLC on 2024/1/8

10/10 Excellent

Amalia

2023/12/24

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2023

Response from PALACE SCLC on 2024/1/8

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Eduardo

2023/12/17

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente ubicación, bonito, con estacionamiento y aire acondicionado

Stayed 2 nights in Dec 2023

Response from PALACE SCLC on 2024/1/8

Hotel Palace estamos felices por su visita, gracias por su comentario esperando su pronto regreso.

8/10 Good

Alejandro

Traveled with family

2023/12/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una buena opción

Muy comodo, limpio, mucha amabilidad en general desde la recepción, es 2da vez q me hospedo en ese lugar, el papel sanitario pueden mejorar la calidad que entregan, y las toallas mejoraron pero siguen algunas partes rotas, son los únicos detalles malos para q no sea un lugar genial

Stayed 2 nights in Dec 2023

Response from PALACE SCLC on 2024/1/8

10/10 Excellent

Fermín servando

Traveled with family and small children, Business traveler

2023/12/11

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente

Stayed 1 night in Dec 2023

Response from PALACE SCLC on 2024/1/8

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso.

10/10 Excellent

Jhon A.

2023/12/2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Stayed 4 nights in Nov 2023

Response from PALACE SCLC on 2023/12/5

Hotel Palace estamos felices por su visita, gracias por su comentario, , esperando su pronto regreso

10/10 Excellent

juan manuel

2023/11/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Nov 2023

Response from PALACE SCLC on 2023/11/28

Hotel Palace estamos felices por su visita,esperando su pronto regreso.

10/10 Excellent

Liz

2023/11/14

Liked: Cleanliness, staff & service, property conditions & facilities

Response from PALACE SCLC on 2023/11/15

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Jorge

2023/11/10

Liked: Staff & service

Stayed 4 nights in Nov 2023

Response from PALACE SCLC on 2023/11/14

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

pablo

2023/10/12

Stayed 2 nights in Oct 2023

Response from Palace SCLC on 2023/10/17

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso.

4/10 Poor

María Luisa

Traveled with family

2023/9/24

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ninguna

Stayed 1 night in Sep 2023

Response from Palace Inn SCLC on 2023/9/26

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso

10/10 Excellent

BEATRIZ

2023/9/21

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2023

Response from Palace Inn SCLC on 2023/9/26

Hotel Palace estamos felices por su visita, esperando su pronto regreso

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Reviews of Hotel Palace Inn SCLC

Reviews

Wonderful

9.4/10

9.0/10

8.6/10

9.0/10

9.2/10

Reviews

10/10 Excellent

Ulises

Ulises

10/10 Excellent

Lorenzo

Lorenzo

10/10 Excellent

Yolanda

Yolanda

10/10 Excellent

Pierre

Pierre

10/10 Excellent

Lorenzo

Lorenzo

10/10 Excellent

Jaime

Jaime

8/10 Good

jose, houston

jose

6/10 Okay

Beatriz

Beatriz

8/10 Good

Shahram

Shahram

8/10 Good

Yvan

Yvan

4/10 Poor

Verified traveler

No recomiendo tanto

Verified traveler

10/10 Excellent

Richard

Richard

10/10 Excellent

Verified traveler

Verified traveler

8/10 Good

Verified traveler

Verified traveler

10/10 Excellent

Verified traveler

Verified traveler

4/10 Poor

Verified traveler

Verified traveler

8/10 Good

Verified traveler

Verified traveler

10/10 Excellent

TROY

Comfort means paying a little more

TROY

10/10 Excellent

Verified traveler

Wonderful!

Verified traveler

6/10 Okay

Verified traveler

Good place to stay despite some deficiencies.

Verified traveler

8/10 Good

Elia

Elia

10/10 Excellent

Diana

Diana