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Reviews of Casablanca Inn

2.5 out of 5
Casablanca Inn
1601 N El Camino Real, San Clemente, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 531 out of 1025 reviews" "
Rating 8 - Good. 282 out of 1025 reviews" "
Rating 6 - Okay. 130 out of 1025 reviews" "
Rating 4 - Poor. 47 out of 1025 reviews" "
Rating 2 - Terrible. 35 out of 1025 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mayra

Liked: Staff & service
Disliked: Property conditions & facilities
It needs to be more clean
Stayed 1 night in May 2024

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been better if the kitchen hadn't been closed for renovation. Very friendly staff.
Stayed 1 night in Apr 2024
Response from Kevin-AGM on 2024/5/13
Thank you for the feedback

10/10 Excellent

lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place definitely worth it and will be booking here again!!
Stayed 4 nights in May 2024
Response from Kevin-AGM on 2024/5/13
Thank you for the perfect score! We are glad you enjoyed your stay.

2/10 Terrible

Richard

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Buffet breakfast advertised and depictured in pictures does not exist. It's crap in a brown bag. Not ethical to advertise a buffet breakfast and server crap in a bag. Gym closed. Bathroom walls covered in mould, tiles have mould as never cleaned. TV remote had dried what looked like bodily fluids all over. Rotten apple under bed. Reporting it to management was pointless as a room with mould a client should never have to report if owners care about basics of property care. Disappointing especially since we chose to pay a bit more for this property.
Response from Kevin-AGM on 2024/5/10
Hi Richard. Sorry to hear you did not have a good experience. Please reach out to the property so that we can discuss these issues further.

10/10 Excellent

Malcolm

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Everyone was very nice. Room was clean and confortable, just an older facility. Hot breakfast not availabe due to construction, but they offered a grap n go sack.
Stayed 1 night in May 2024
Response from Kevin AGM on 2024/5/10
Hi Malcolm, thanks for the great review, we appreiate your feedback.

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location near trolley, beach, great coffee and breakfast places. A laid back atmosphere feels quiet and private. Pleasant pool and jacuzzi.
Stayed 2 nights in May 2024
Response from Kevin AGM on 2024/5/8
Thank you

8/10 Good

Travis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay.
Stayed 3 nights in May 2024
Response from Kevin AGM on 2024/5/8
Thanks for the review!

10/10 Excellent

Will

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in May 2024
Response from Kevin AGM on 2024/5/8
Thank you Will for the kind words

8/10 Good

David

Liked: Staff & service
Property is under construction.
Stayed 2 nights in Mar 2024
Response from Kevin AGM on 2024/5/8
Renovations, actually. We are due to be completed by June.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind,friendly and helpful
Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thanks for the review Donna!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you for the 5/5!

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always clean & quiet.❤️
Stayed 1 night in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you!

10/10 Excellent

Debra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you Debra for the 5/5

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thanks for your feedback

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but I hope next time all refused rooms are done. Old part is old
Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thanks for the perfect score!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older hotel. It’s nice and basic. It’s close to the beach, more like a surfers hotel. They drop their things. Go surf! they can sleep and repeat the same thing again.🏄‍♀️🌊🏄‍♂️🌊🏄🌊
Stayed 1 night in Mar 2024
Response from Kevin AGM on 2024/5/8
Thanks for the feedback, Rebecca!

8/10 Good

PAUL, El Dorado Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and with easy parking.
Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you for the feedback.

10/10 Excellent

Vinod

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and Quiet property
Response from Kevin AGM on 2024/5/8
Thank you for the feedback

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and relaxed
Stayed 1 night in Apr 2024
Response from Kevin AGM on 2024/5/8
Thanks for the perfect score!

10/10 Excellent

Kay, Hemet

Liked: Cleanliness, staff & service, property conditions & facilities
This is nothing fancy, but it was very clean and all in good shape. Staff at check in and check out were friendly and helpful. Once there, I realized I had stayed there before and I'll probably return.
Stayed 1 night in Apr 2024
Response from Kevin AGM on 2024/5/8
Glad you came back! We hope you return soon

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good motel. We rented a suite.
Stayed 1 night in Mar 2024
Response from Kevin AGM on 2024/5/8
Glad you liked it! Come back soon!

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think some rooms and the breakfast area are still being renovated. Room was clean and beds were comfortable. Customer service was great and they even got my Mom a bath mat for her shower, which I thought was really sweet. Above and beyond. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Glad you enjoyed your stay!

8/10 Good

Lisa

Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thanks for the feedback!

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been better if the kitchen hadn't been closed for renovation. Very friendly staff.
Stayed 1 night in Apr 2024
Response from Kevin-AGM on 2024/5/13
Thank you for the feedback

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you for the perfect score!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you for the perfect score!

10/10 Excellent

guoying

Stayed 1 night in Apr 2024
Response from Kevin AGM on 2024/5/8
Thanks

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is very friendly and helpful. The room was very clean and quite
Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you for the perfect score!

8/10 Good

brian

Liked: Cleanliness, staff & service, amenities
It was a pleasure staying there.
Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you for the feed back!

6/10 Okay

CIndy

Traveled with partner
Liked: Staff & service
Nice area. Room was not bad, but not great.
Stayed 2 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thanks for the feedback, Cindy

2/10 Terrible

Margot

Stayed 4 nights in Mar 2024
Response from Kevin AGM on 2024/5/8
Sorry we did not meet your expectations

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! The staff was super helpful and friendly, and the location was within walking distance to everything!
Stayed 4 nights in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you for the perfect score!

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, but coming in late, parking is very limited.
Stayed 1 night in Mar 2024
Response from Kevin AGM on 2024/5/8
Thank you for the perfect score!

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kevin AGM on 2024/5/8
Thank you for the perfect score!

6/10 Okay

Paul

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kevin AGM on 2024/5/8
Thank you for the feedback.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service
Excellent check-in. Especially appreciated the efficient service. Was amazed and impressed with the check-in member who sanitized her hands before handling my credit card - impressive! She must be a microbiologist or just a very informed, aware and respectful person.
Stayed 2 nights in Mar 2024
Response from Kevin AGM on 2024/5/8
Thank you for the perfect score!

10/10 Excellent

Gregory, Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Friendly staff and so caring.
Stayed 1 night in Mar 2024
Response from Kevin AGM on 2024/5/8
Thank you for the perfect score!

10/10 Excellent

Nenuska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People is so friendly and Kevin was fabulous and helpful. Good location
Stayed 4 nights in Mar 2024
Response from Kevin AGM on 2024/5/8
Thank you Nenuska! It was a pleasure having you with us! Come back soon!

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service
Very clean and friendly. Very nice location near the beach. Construction noise and they changed our room location which increased noise. Older facilities but clean! Good deal
Stayed 1 night in Mar 2024
Response from Kevin AGM on 2024/5/8
Thank you for the feedback!

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness
Property is tired
Stayed 2 nights in Mar 2024
Response from Kevin AGM on 2024/5/8
We are currently under renovations and waking up! Come back and see us again in the summer!

6/10 Okay

ARBEN, CALGARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was terrible.
Stayed 4 nights in Mar 2024
Response from Jacob on 2024/3/26
We apologize that our breakfast did not meet expectations. The breakfast room unfortunately will not be done with renovations until Summertime. We should have more options once the room is reopened. Come and visit us then.

6/10 Okay

Sowmya

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kevin AGM on 2024/5/8
Thanks for the feedback.

8/10 Good

Christina

Liked: Staff & service
Enjoyed our stay here…will be back!
Stayed 1 night in Mar 2024
Response from Kevin on 2024/3/25
Thank you!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob on 2024/3/26
Thank you for staying at the Casablanca Inn.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Such friendly staff
Stayed 1 night in Mar 2024
Response from Kevin on 2024/3/25
Thank you Nicole!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Kevin on 2024/3/25
Thank you Paul!

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this budget hotel staff were lovely and helpful bedroom clean and we loved the little outdoor court yard with the fountain where we sat for breakfast would recommend and would stay again
Stayed 1 night in Mar 2024
Response from Kevin on 2024/3/25
Thank you Jill!

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kevin on 2024/3/25
Thanks!

6/10 Okay

Kelly

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not terrible but not great. Staff was nice. Upon check-in, our room had a bad smell. Staff was kind about showing us several other rooms and last one had no smell. Breakfast room under construction - so just 'okay' to-go breakfasts in the lobby. Second day there tried to use their gym - closed. Coffee pot in the room overflowed all over counter. No hair dryer so had to request one. Overall okay but not great. Would not recommend property.
Stayed 3 nights in Feb 2024
Response from Kevin on 2024/3/25
Hi Kelly, sorry about the issues you experienced. We will work out these issues and provide an even better experience for all guests. Thank you for your feedback.

10/10 Excellent

Nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE THIS PLACE!!! DEFINETLY WILL COME BACK! Love the staff & the house keeper is quick! love the jacuzzi and the pool too!!!
Stayed 3 nights in Mar 2024
Response from Kevin on 2024/3/25
Thank you Nathalie!