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Reviews of Pailahue Lodge & Cabañas

3.5 out of 5
Pailahue Lodge & Cabañas
Av. Ezequiel Bustillo Km 4600, San Carlos de Bariloche, Rio Negro

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 24 reviews" "
Rating 8 - Good. 9 out of 24 reviews" "
Rating 6 - Okay. 5 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful heated pool with a gorgeous swim up view of the lake and mountains. Pretty loud inside the cabins if you have noisy neighbors. No ability to control your own heat (you have to call reception to have them adjust it?) Highly recommend overall.
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Carlos, Puerto Vallarta, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the property in general. The staff is well organized and they deliver exactly what you expected.
Stayed 1 night in Sep 2018
Response from Staff de Reservas on 2019/9/24
Dear Carlos, Thank you very much for your rating and comments! We are glad you enjoyed our cabins. Hope you come visit us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location overlooking the lake. The staff were really nice and extremely helpful. The cost was most reasonable. The lodge is not convenient to the town but taxis aren't very expensive. I would hire a car if I visited again to access the surrounding region which is awesomely beautiful.
Stayed 3 nights in May 2018

6/10 Okay

Alex, Miami

Liked: Cleanliness, staff & service
Kudos to the photographer!
Let me start by saying that we chose this hotel because of the image of the fireplace in the room. To our surprise upon arrival to the room, the fireplace is not up to code so its banned by the fire department. Ok then... Lets try the pool... It was a rainy day so we're looking forward to a warm pool. Not such thing. It was cold and its not a swimming pool where you can take a scroll and warm up. Lasted for about 5 minutes and went straight to the hot tub to warm up to our surprise that even the hot tub was NOT hot at all, just luke warm. Frustrating. Breakfast serving area was good though but won't come again.
Stayed 3 nights in Mar 2018

6/10 Okay

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
We stayed one night . Booking was quick and easy and the service was efficient. It convenient for us that English was spoken . Sadly the gym and pool were not open in the hours we could access them - before 10 am or after 9 pm and very unfortunately the sprinklers came on outside our bedroom window at around 12:30am and stayed on for over an hour - like someone having a shower 1 meter away . Without these two inconveniences we would have rated it very highly .
Stayed 1 night in Dec 2017

4/10 Poor

Pablo, Caracas

Disliked: Staff & service, property conditions & facilities, room comfort
Cheap motel experience in Bariloche
You pay for a cute upscale log home, you get, kind of a cheap motel experience. It all has to do with the pictures on the website; they don't reflect reality.You are paying almost twice for this hotel than in Buenos Aires and I thought it would be for the premium settings; the wilderness of Bariloche. These premises seem to be built in the sixties and are in need of a lot of up keeping. The Reception Desk is just a small Administrative Office and you have no business there, besides checking in and out. That means no place to relax, no chimney, nor couches, nor a space to relax with friends after a long day skiing. The wilderness you expect is not there Things like plumbing are rusting and are really hard to set up. You have to turn a faucet to let the hot water in and is really tricky, you freeze or you steam. They give you matches; but there's no chimney. The kitchenette is a joke, it is a three feet wide niche. The bath tub is so small that only small kids can fit, so it renders as a big shower stand. The bathroom door does not fit well, so you have to really push it hard to lock it. The funky looking toilet from the sixties (?) had a water leek all week, so you had to wake up to set the floater. We told the receptionist, never got fixed. The so called gym is a joke, one treadmill, a small bathroom and two weights. To sum it up: my one week Bariloche Skiing escape at a cute little cottage, came to be a cheap motel experience. Very disappointing.
Stayed 7 nights in Aug 2017

10/10 Excellent

Rodrigo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Deberían haber más taxis en la ciudad
Stayed 3 nights in Jul 2023

8/10 Good

Lilian

Traveled with family
Liked: Cleanliness, room comfort
Razoável
A estadia foi tranquila, quarto confortável, porém o chuveiro não tinha o misturador o que dificultava muito o banho , a cabana tinha uma escada que para crianças pequenas não é tão seguro. O café da manhã bem simples e igual todos os dias . Receptividade boa e localização boa
Stayed 7 nights in Jun 2023

2/10 Terrible

Carlos

Traveled with family
Disliked: Room comfort
Pésimo lugar
Pésimo lugar. El estado de las cabañas es muy malo: sin mantención, múltiples roturas, mal estado de conservación. Olor a humedad. Mala iluminación. Lo único que se corresponde con las fotos publicadas es la piscina. Perdimos el dinero porque era tan malo el lugar que preferimos pagar otro hotel y no quedarnos. No corresponde a lugar 3 estrellas como publican,
Stayed 6 nights in Feb 2023
Response from Pailahue Staff on 2023/3/3
Estimado Carlos, lamentamos su impresión de nuestro establecimiento.Entendemos que no fue correctamente informado por la agencia sobre las características de esa cabaña en particular, que efectivamente no tiene vista .Probablemente ese desajuste entre lo que esperaba y la realidad haya desencadenado el resto de su comentario, que , por otra parte, no se ajusta a la realidad.Nuestra calidad y servicio , de los que permanentemente nos ocupamos y tratamos de superar, está avalado por decenas de comentarios de huéspedes que manifiestan su satisfacción con nuestro servicio.De verdad lo lamentamos y aguardamos otra oportunidad para satisfacer sus expectativas. Saludos cordiales

8/10 Good

Cecilia

Stayed 4 nights in Sep 2022

6/10 Okay

Mariano G

Traveled with family
Disliked: Room comfort
Un lugar incómodo para hospedarse con niños, escaleras y escalones peligrosos dentro de la cabaña, además todo "retro" con mantenimiento precario de los interiores y sin renovaciones importantes. Cero rampas, con cochecito o silla de ruedas, no se puede circular, mucho menos hospedarse. Habitaciones arriba y el único baño abajo. Todo muy antiguo y desactualizado. Muy caro para lo que ofrece en infraestructura. El desayuno regular, poca variedad. La vista al lago era posible saliendo al patio. El ingreso con auto súper peligroso y muy inclinado hacia arriba, sólo un carril de tierra, si no se acelera el auto con fuerza, terminas en el medio de la ruta de nuevo.
Stayed 5 nights in Dec 2021

6/10 Okay

Joaquin

Traveled with family
El lugar ws aceptable, el desayuno no es bueno. La atención y limpieza buena. No esta especificando que la tarifa es sin iva y eso lo cobra el hotel. Eso no es buena porque entonces no es comparable vs. Otras páginas
Stayed 3 nights in Mar 2021

8/10 Good

carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Staff de Reservas on 2019/10/2
Estimada Carolina, Muchas gracias por su calificación y comentarios! Nos alegra que hayan disfrutado de nuestras cabañas. Los esperamos pronto ¡!

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2019
Response from Staff de Reservas on 2019/10/2
Muchas gracias por su calificación! Nos alegra que hayan disfrutado de nuestras cabañas. Los esperamos pronto ¡!

8/10 Good

Juan, Neuquen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pileta,ubicación y desayuno.Deberia mejorar el ingreso.
Stayed 2 nights in Nov 2018
Response from Staff de Reservas on 2019/9/26
Estimado Juan, Muchas gracias por su calificación y comentarios! Nos alegra que hayan disfrutado de nuestras cabañas. Los esperamos pronto ¡!

8/10 Good

Vanessa

Liked: Staff & service, property conditions & facilities
Bom
Atendeu as nossas expectativas, bom custo benefício
Stayed 6 nights in Sep 2018
Response from Staff de Pailahue on 2019/9/26
Vanessa, Muito obrigado pela sua classificação e comentários! Estamos felizes que você tenha gostado de nossas cabines. Até breve!

8/10 Good

desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio de desayuno. Cabañas cómodas y excelente predisposición del personal durante toda la estadía.
Stayed 2 nights in Jul 2018
Response from Staff de Pailahue on 2019/9/26
Estimada Desiree, Muchas gracias por su calificación y comentarios! Nos alegra que hayan disfrutado de nuestras cabañas. Los esperamos pronto ¡!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Chalé em frente ao lago Nahuel Huapi
O chalé e confortável. Poderia estar um pouquinho só mais quente. Como foi contratado como “superior” achei que fosse um pouco melhor. E acredito que no andar de cima era melhor. As camas das crianças na verdade era um sofá-cama. Achei que fossem 2 camas em um quarto.
Stayed 4 nights in Jun 2018

4/10 Poor

Luiz C

Disliked: Property conditions & facilities, room comfort
Ficou a desejar
As pessoas que trabalham são ótimas mas as instalações são velhas o quarto precisa de reforma o aquecimento fraco fiquei com frio nas dependências, hotel para verão não está preparado para o inverno.
Stayed 2 nights in Jul 2018

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Este complejo es espectacular !
Lo pase maravilloso, el lugar es muy bonito, con excelentes vistas al lago y montaña. Todo de 10, fueron unos días inolvidables

10/10 Excellent

ALICIA ROSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

OLGA

Liked: Cleanliness, staff & service
Buena opción
Excelente servicio, ubicación y desayuno. La construcción requiere mantenimiento, al igual que la piscina. Detalles fáciles de reparar (espejo roto del baño) mejorarían la experiencia. Cerca del centro y del circuito chico.
Stayed 4 nights in Oct 2017

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Vista del Lago
El Hotel esta ubicado junto al lago y la vista es extraordinaria desde cualquier parte. Ellos nos ayudaron a coordinar nuestras actividades y nos hicieron buenas recomendaciones.
Stayed 3 nights in Jun 2017