Dear Carmen,Please accept our heartfelt apologies for your experience. We take your feedback seriously and will share it with our team to ensure we improve the cleanliness of our bedding and the quality of service we provide at the front desk. Thank you for sharing your thoughts, and we wish you well.

Dear Caesar,It is our goal to provide our guests with excellent accommodations, and we are disappointed to know that you felt otherwise. Please know that our team is receptive to constructive feedback, and we would be thankful to know how we could have made your visit more enjoyable. Your feedback is important, and we look forward to hosting you again so we can show you all the ways in which we have improved.

Dear Liseth,We're so sorry to hear that you encountered unwanted pests during your visit. This is never the experience we want our guests to have, and we'll be certain to have our pest control team look into your comments as soon as possible. Despite this, we hope you'll consider coming back to stay with us again in the future.

Thank you for taking the time to share your experience. Though it was a pleasure having you, we are genuinely sorry to hear that you didn't have the high-quality visit we strive to provide our guests. Rest assured, your feedback is important to us, and we hear you loud and clear as we constantly work toward improvement in all areas. We appreciate you for allowing us to address your concerns and hope you consider staying with us again in the future for a better time.

Dear Ricardo, You deserved our very best, and we sincerely apologize for letting you down. What you have described is not representative of the helpful and courteous service we aim to provide. We are sorry for the inconvenience caused and assure you that this will be used as a training tool going forward. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

Dear Amber, Your experience is not a typical one. We apologize for any response from our staff that did not meet your expectations and have passed along your feedback so we can better ensure our policies and procedures are clear to our guests should situations like yours arise.

Dear Jason, We're sorry to hear that we weren't able to meet your expectations during your stay, and we apologize for any concerns over the upkeep of our accommodations. We'll make a note of your comments and keep them in mind as we continue to make changes. Thank you, and we hope you'll give us another chance in the future.

Dear Tom. Our property is serviced regularly by pest control, so your comments are quite surprising. Nonetheless, we will ask our specialist to make an extra trip out just to ensure everything is as it should be. Thank you for bringing this to our attention.

Dear Jesse, We are saddened to know you were unable to complete your stay with us. Please accept our apologies for accommodations and service that fell short of expectations. Your feedback is appreciated and will be discussed internally to ensure better stays moving forward. Should your travels bring you back to San Bernardino, we'd welcome a second chance to impress you.

Dear Marilyn, Our team endeavors to provide clean and comfortable accommodations to all of our guests, and we apologize for any ways in which you fell short this time around. While we can assure you that our property is perfectly secure, our housekeeping staff will be sure to address all of your feedback as we move forward. Thank you for reaching out, and we wish you safe travels ahead.

Thank you for your thoughts on your recent visit. Property cleanliness is crucial to our team, and it is upsetting to learn of the state of the accommodations you received. There is no excuse, and we will make sure that housekeeping uses your feedback to take action and improve their diligence. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future. We wish you all the best along your way.