Good Morning, your reservation was already paid thru Expedia, we did not apply any extra charges.If you would like to contact me or if I may contact you and we can discuss your stay with us. Thank You Nancy

Dear Ruthie, we're truly sorry to hear about the challenges you experienced during your brief stay with us. Providing a comfortable and pleasant experience for our guests is our top priority, and it's clear that we fell short of meeting your expectations. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused by the issues you encountered. We'll be sure to share your concerns with our team to prevent similar issues from occurring in the future. If you have any further feedback or if there's anything we can do to assist you, please don't hesitate to reach out to us directly.Best Regards,Customer Care Team

Dear Elisha, we're glad to hear that our hotel was convenient for your visit to the medical center and that you enjoyed the amenities like the kitchen and fridge. We apologize for any inconvenience caused by staying in a smoking room and appreciate your feedback on that. It's wonderful to hear that our staff was able to assist you promptly, and we're pleased that you enjoyed your stay overall. Thank you for choosing to stay with us, and we hope to welcome you back in the future! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Roberta, thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our staff and nighttime security to be accommodating, ensuring a comfortable stay for you. Your kind words serve as encouragement to our team, and we are thrilled to have exceeded your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Customer Care Team

Dear Valene, we appreciate your feedback! Our team works hard to provide friendly and attentive service to all our guests, and we're delighted to hear that you had a positive interaction with our staff. Your satisfaction is our top priority, and we're here to assist you with anything you may need during your stay. If there's anything specific we can do to make your experience even better, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back soon! Best Regards,Customer Care Team

Dear Stephanie, thank you for taking the time to share your experience with us. While we're pleased to hear that you found our staff to be awesome, we're deeply sorry for the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disappointing to learn that your room did not meet our cleanliness standards. Please accept our sincerest apologies for the inconvenience caused by the odor, key card issues, and the presence of bed bugs. We take reports of pests very seriously and have immediately initiated a thorough inspection and treatment process to handle this matter. Additionally, we are conducting a review of our cleaning procedures to prevent similar incidents from occurring in the future. We understand the frustration and inconvenience this has caused you and we truly appreciate your understanding. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards,Customer Care Team

Dear Esmeralda, we genuinely appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the presence of cockroaches; rest assured, we take cleanliness and pest control very seriously, and we are actively handling this issue to ensure a more comfortable experience for our guests in the future. We're delighted to hear that despite this setback, you were able to enjoy a good night's sleep. Your satisfaction is of utmost importance to us, and we would love the opportunity to make it up to you with a complimentary upgrade or a future discount on your next stay. We hope to have the pleasure of welcoming you back for an improved experience that truly reflects our commitment to excellence. Thank you for choosing to stay with us and for providing valuable feedback that allows us to continually improve our services.Best Regards,Customer Care Team

Dear Coriene, thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience regarding cleanliness, amenities, and the condition of our property. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of meeting your expectations during your stay. Please know that we take your comments seriously, and we will handle these issues promptly to ensure that they are not repeated in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience.Best Regards,Customer Care Team

Dear Kayla, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

Dear Josie, thank you for your kind words about our staff! We're thrilled to hear that you had a positive experience with our team during your stay. Providing excellent service and hospitality is our top priority, and we're delighted that our staff made your visit enjoyable. We truly appreciate your feedback and look forward to welcoming you back again soon. If you have any further comments or requests, please don't hesitate to let us know.Best Regards,Customer Care Team

Dear Wryan, thank you for your positive rating! If you have any specific comments or suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another great stay.Best Regards,Customer Care Team

Dear Alan, we're thrilled to hear that you had a great and fast check-in experience with us! Providing efficient and friendly service is a top priority, and we're delighted that we could meet your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back for another seamless stay in the future!Best Regards,Customer Care Team

Dear Conrado, we're delighted to hear that Ms. Judy at the front desk left such a positive impression on you with her amazing personality and warm hospitality. We're sorry to hear about the inconvenience caused by the smoking-allowed room reservation mistake. We understand how important it is to have a comfortable accommodation that meets your needs, and we apologize for any discomfort you experienced as a result. We appreciate Ms. Judy's efforts to assist you, despite the motel being fully booked. Your feedback is valuable to us, and we'll use it to improve our services and ensure better experiences for our guests in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay under better circumstances.Best Regards,Customer Care Team

Dear Regina, we sincerely apologize for the disappointing experience you had during your stay with us. It's unacceptable that the cleanliness of your room did not meet our standards, and we regret any inconvenience this may have caused. Your feedback is essential in helping us improve, and we will handle these issues promptly to ensure they are not repeated in the future. Please know that this does not reflect the level of service we aim to provide, and we hope you will give us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.Best Regards,Customer Care Team

Dear Melvin, we are delighted to hear that you loved your stay with us! Providing a memorable and enjoyable experience for our guests is always our top priority, and we are thrilled that we could meet your expectations. Your positive feedback is truly appreciated and serves as motivation for our team to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future. If you have any further comments or suggestions, please feel free to share them with us. Thank you for choosing our hotel, and we can't wait to host you again soon!Best Regards,Customer Care Team

Dear Lissa, we sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we are disappointed to hear that we fell short of your expectations in this regard. Your feedback has been shared with our housekeeping team, and we will take immediate steps to handle these concerns and ensure they are not repeated in the future. Please know that your satisfaction is our priority, and we are committed to providing you with a superior experience during your next visit. If there is anything further we can assist you with, please do not hesitate to reach out to our team directly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team

Dear Sidney, thank you for sharing your thoughts about the busy intersection near our hotel. We understand that traffic can be challenging, especially during peak times, and we appreciate your feedback. We continually strive to enhance our guests' experiences, and your input helps us identify areas for improvement. If there's anything specific you believe would make navigation easier for our guests, please feel free to share your suggestions. We value your patronage and hope to welcome you back for another stay.Best Regards,Customer Care Team

Dear Felicia, thank you for taking the time to recognize our staff's excellence. We're delighted to hear that you had a positive experience with our team members. Providing exceptional service is a top priority for us, and it's heartening to know that our staff's efforts contributed to your satisfaction. If you have any additional feedback or if there's anything specific you appreciated about the service, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future. Safe travels!Best Regards,Customer Care Team

Dear Felicia, thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the lack of daily cleaning. Your satisfaction is our top priority, and we take your comments seriously. We will share this matter with our housekeeping team to ensure that our standards are consistently met. If you have any additional details or specific concerns, please feel free to share them with us so that we can take appropriate action. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Safe travels!Best Regards,Customer Care Team

Dear Sandra, thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. It's always a pleasure to know that our guests are satisfied with our service and accommodations. We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. Safe travels, and we'll be here to welcome you when you return!Best Regards,Customer Care Team

Dear Gilbert, thank you for your brief feedback. We're pleased to hear that you had a good experience during your stay. If you have any suggestions or specific aspects you'd like to highlight, please don't hesitate to share them with us. We appreciate your visit and hope to have the opportunity to welcome you back in the future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi william,We apologize for the inconvenience caused by the lack of hot water during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we understand how important hot water is for a pleasant stay. Please know that we take your feedback seriously, and we will address this issue promptly to prevent it from happening again in the future. If there's anything else we can do to make it right or if you have any other concerns, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Best Regards,Customer Care Team

Hi Laura,Thank you for being a valued long-term guest at our hotel and for sharing your positive experience with us. We're thrilled to hear that you feel at home here and that our staff has contributed to making your stay enjoyable. Creating a welcoming and friendly environment for our guests is our priority, and we're delighted to hear that you feel like part of our extended family. We look forward to continuing to provide you with exceptional service and a comfortable stay for many months to come.Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

Dear Savannah, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

Dear Roger, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

Dear Savannah, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Julie, we're deeply sorry to hear about the unacceptable conditions you encountered during your stay. Your experience is certainly not reflective of the standards we strive to uphold, and we apologize for the inconvenience and distress caused. Immediate action will be taken to handle the cleanliness and maintenance issues you've highlighted, and we will also handle the behavior of our staff to ensure that such incidents do not recur. We understand your reluctance to recommend our property, and we hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

Dear Esperanza, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

Dear Karla, we're genuinely sorry to hear about the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and it's clear we fell short in this instance. Please know that we take your feedback seriously and will share these concerns with our housekeeping team to ensure such issues are promptly rectified. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to provide the experience you deserve.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear William, we sincerely apologize for the experience you had during your recent stay at our hotel. It's distressing to hear about the issues you encountered, especially when it comes to cleanliness and the presence of pests. The comfort and well-being of our guests are of utmost importance to us, and it's clear that we fell short in ensuring a pleasant environment for you and your son, especially given his recent medical procedure. We understand your concerns and the need for a clean and safe space, and we deeply regret that we were unable to provide that for you. Please know that we take your feedback seriously, and we will personally ensure that our team handles these issues immediately. We would appreciate the opportunity to discuss this further with you and see how we can make amends. Once again, we apologize for the inconvenience caused, and we truly hope that you and your son are doing well. Your well-being is our top priority, and we are committed to taking the necessary steps to prevent such incidents in the future.Best Regards,Customer Care Team

Dear Esperanza, thank you for your feedback! We're glad to hear that you found our place satisfactory. We always strive to provide a positive experience for our guests, and we appreciate your kind words. If you have any suggestions or further comments, please feel free to share. We look forward to welcoming you back in the future.Best Regards,Customer Care Team

Dear Amberlynn, we apologize for the inconvenience you experienced regarding cleanliness and the condition of our facilities. We strive to provide the best experience for all our guests, and your feedback is essential for us to make necessary improvements. Please know that we take your concerns seriously, and we'll handle them promptly. Thank you for bringing this to our attention.Best Regards,Customer Care Team

Dear Francis, we sincerely apologize for the oversight and inconvenience you experienced during your stay regarding the bathroom amenities and cleanliness. This is certainly not the level of service we strive to provide, and we appreciate you bringing it to our attention. Rest assured, we will share these issues with our housekeeping team to ensure they are rectified immediately. Your feedback is invaluable to us as it helps us improve our services for all our guests. We hope to have the opportunity to make it right on a future visit.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Gary, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

Dear Gary, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Alexandra, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team