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德克薩斯聖安東尼奧 - 西北醫學中心 6 號汽車旅館的評分

2 out of 5
德克薩斯聖安東尼奧 - 西北醫學中心 6 號汽車旅館
9400 Wurzbach Rd, San Antonio, TX

評論

6.0
10 分，有夠讚；1001 則評論中有 213 則" "
8 分，不錯哦；1001 則評論中有 222 則" "
6 分，一般般；1001 則評論中有 171 則" "
4 分，不太好；1001 則評論中有 141 則" "
2 分，很糟糕；1001 則評論中有 254 則" "

6.0/10

整潔度

7.0/10

員工素質

5.2/10

設施服務

5.8/10

住宿環境和硬體

5.4/10

環保程度

評論

8/10 不錯哦

V.LaNeal

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was super helpful and accommodating!
於 2024 年 5 月住了 2 晚

2/10 很糟糕

Larry

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a reservation for a room with a microwave and refrigerator. They didn't have any left when I checked in. So what is the point of a reservation? Bedsheets and towels had stains. One guest left right after checking in because there were bugs all over the beds. The smell of weed each time you walked outside. Large groups of people hanging out in the parking lot drinking and smoking during the evening into after midnight making noise. No cleaning or maid services. Had to go to HEB to get toilet paper and trash bags.
於 2024 年 4 月住了 2 晚
Nancy Y. 於 2024年4月17日回覆
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 很糟糕

roberto carlos

於 2024 年 4 月住了 2 晚
Management 於 2024年4月30日回覆
We are sorry to hear that your stay with us was unsatisfactory and we hope that you will give us the opportunity to make some corrections and we hope to see you again.

4/10 不太好

Rosemary

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
The bed hard lumpy and uncomfortable. The refrigerator leaked. And the air conditioner did not work.
於 2024 年 4 月住了 1 晚
Nancy Y. 於 2024年4月17日回覆
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 很糟糕

Rafael

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The floor mats outside the room and the walkway were extremely dirty. The towels were older than my grandmother. Reception area is very dirty.
於 2024 年 3 月住了 1 晚
Management 於 2024年3月23日回覆
We are sorry to hear that you had some issues with your room and we hope that you will give us the opportunity to make some corrections and we hope to see you again.

10/10 有夠讚

Conrado

於 2024 年 3 月住了 1 晚
Management 於 2024年4月18日回覆
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

6/10 一般般

Rodger

不喜歡：住宿環境和硬體
Cheap, comfortable, clean rooms , only thing is that it's dated but close enough to hospital to over look that
於 2024 年 3 月住了 1 晚
Management 於 2024年3月23日回覆
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

8/10 不錯哦

Francisco

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
En general estuvo bien
於 2024 年 3 月住了 2 晚
Management 於 2024年3月23日回覆
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

10/10 有夠讚

Laura，Edinburg

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Na
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月20日回覆
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 有夠讚

David

Good affordable hotel
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月20日回覆
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 很糟糕

Jamie

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Management 於 2024年2月14日回覆
Sorry to hear that your stay with us was not satisfactory and we apologies for any inconveniences.

2/10 很糟糕

Emilio

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2024年2月8日回覆
We are very glad to hear that you were satisfied with your recent stay with us and we hope to see you again.

10/10 有夠讚

Juan

喜歡：員工素質和設施服務
不喜歡：整潔度
location
於 2024 年 2 月住了 1 晚
Management 於 2024年2月7日回覆
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

6/10 一般般

Jose

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
There was hair on one towel. The bathroom faucet was not working well. Water splattered out and faucet handle could not be controlled. The floor was creaking.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月25日回覆
We are sorry to hear that your stay with us was less than satisfactory and we apologize for any inconvenience that you may have experienced. We hope that you will give us the opportunity to improve your experience with us.

2/10 很糟糕

Felicidad

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not good
Bed sheets had stains on them. Towels had stains on them. The bed had hairs like if someone had slept on it and they just made the bed and re rented the room. I had rented the room for two nights and i only stayed one, i prefered to lose my money rather than staying another night.
於 2024 年 1 月住了 2 晚
Brand Experience Team 於 2024年1月9日回覆
Hi Felicidad,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 很糟糕

Felicidad

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not comfortable
Bedsheets were stained. Towels smelled clean but they were all stained as well. Homeless lady kept yelling all night outside in the parking lot.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月5日回覆
We are sorry to hear that your stay with us was unsatisfactory and we apologize for any inconvenience.

10/10 有夠讚

Mireya

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Management 於 2023年12月26日回覆
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

6/10 一般般

Jensine

親子旅遊
喜歡：員工素質
於 2023 年 12 月住了 1 晚
Management 於 2023年12月11日回覆
We're sorry to hear that you didn't enjoy your stay with us and we apologize for any inconvenience you may have experienced. We hope that you will give us the opportunity to improve your experience with us.

10/10 有夠讚

Conrad

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Accessibility don't like the highway noise
於 2023 年 12 月住了 1 晚
Management 於 2023年12月5日回覆
We're are glad to hear that your stay with us was enjoyable, but we apologize for any inconveniences. We hope that you will come back soon.

6/10 一般般

Michael

喜歡：員工素質
Close to everything. Room had a lot of roaches and other insects. I was told that they gave me the best room they have. I'd hate to see the other rooms, if that's the case
於 2023 年 11 月住了 1 晚
Management 於 2023年12月5日回覆
We're sorry to hear that you didn't enjoy your stay with us and we apologize for any inconvenience you may have experienced. We hope that you will give us the opportunity to improve your experience with us and come back soon.

10/10 有夠讚

Conrad

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What I liked the most was the staff did not hesitate when asked for certain items in the room. He was very friendly and helpful
於 2023 年 11 月住了 1 晚
Management 於 2023年11月24日回覆
We are very glad to see that your stay with us was satisfactory and we look forward to seeing you again.

10/10 有夠讚

Oscar

於 2023 年 11 月住了 1 晚
Management 於 2023年11月24日回覆
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

2/10 很糟糕

Andrea

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Management 於 2023年11月4日回覆
We are sorry to hear that you were not satisfied with your stay. Please feel free to reach out to us with any comments or corns that you might have.

2/10 很糟糕

Viridiana

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Management 於 2023年11月4日回覆
We are sorry to hear that you were not satisfied with your stay. Please feel free to reach out to us with any comments or corns that you might have.

2/10 很糟糕

Pedro V

Worst experience EVER!!!!!!! My room had a smart tv which requires internet obviously, the internet was SUPER SUPER SUPER Slow was not able to watch live tv or stream anything!!! The first room I was assigned had HORRIBLE Visible brown stains on the white sheets it was disgusting, the ac unit was missing the cover panel, the restroom door was cracked in multiple places…I’ve stayed here before with no problems but today was just HORRIBLE!!!
於 2023 年 10 月住了 1 晚
Management 於 2023年10月30日回覆
We are sorry to hear that you were not satisfied with your stay. Please feel free to reach out to us with any comments or concerns that you might have. Thanks

10/10 有夠讚

Eduardo

於 2023 年 10 月住了 8 晚
Management 於 2023年10月26日回覆
Thank you, we appreciate and value our guests feedback. We hope yo see you again.

2/10 很糟糕

Priscilla

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Staff was friendly but other than that I would not recommend. The room was dirty pillows had dirty marks all over them and the headboard was greasy and the ac didn’t work We ended up booking another room and stayed somewhere else in a safer area.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月9日回覆
Thank you for your feedback and we apologize for any inconvenience you may have encountered.

6/10 一般般

FRANCISCO

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
sabanas sucias, polvo y personas drogadas en los alrededores, no vuelvo ahi
Manager 於 2023年10月9日回覆
Thank you for your feedback.

2/10 很糟糕

Walter eric

不喜歡：員工素質和設施服務
the front desk would not put calls through to the room
於 2023 年 9 月住了 1 晚
Brand Experience Team 於 2023年10月3日回覆
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 不錯哦

Ronald

喜歡：整潔度和客房舒適度
於 2023 年 9 月住了 1 晚
Management 於 2023年10月7日回覆
Thank you for your review. We appreciate you taking the time to leave feedback and we value our guests opinions.Hope you have a wonderful day and we hope to you again.

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Kudos
Love staying here. Place is always clean and quiet.
於 2023 年 8 月住了 1 晚
Nancy Y. 於 2023年8月18日回覆
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 一般般

John

於 2023 年 7 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Had to be moved to another room limited WiFi spotty AC in the first room. Second room was not that much better other than the Wi-Fi connection, little to no AC throughout the night, TV was spotty. This is the first bad experience I've had at this location
於 2023 年 7 月住了 1 晚
Brand Experience Team 於 2023年8月9日回覆
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 不太好

Francisco

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
You get what u pay for.
Terrible place. Beds are hard and uncomfortable. AC was not working properly. Restroom door was all chewed up, probably by a dog. Other guests had dogs which were making a lot of noise. Couldn't find ice machine.
於 2023 年 7 月住了 1 晚
Brand Experience Team 於 2023年8月9日回覆
Hi Francisco,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 不錯哦

Michelle

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Eileen

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Freshly painted rooms, comfortable beds and pillows, frdge gets nice and cold, microwave worked good. 7 min drive to hospital, many restaurants to choose from close by. Only thing i would add is maybe a coffee maker in the room!
於 2023 年 7 月住了 4 晚
Brand Experience Team 於 2023年7月28日回覆
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J. #Team6

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dirty sheets
The bed had dirty sheets and there was a cockroach in the bathroom also the towels were dirty. Was literally there maybe 30 to 40 minutes tops debating on whether to go sleep in my vehicle cuz it was 4:00 in the morning. Not once laid in that bed due to the dirty sheets
於 2023 年 7 月住了 1 晚
Brand Experience Team 於 2023年7月28日回覆
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 有夠讚

Eileen

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Eileen

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 4 晚

4/10 不太好

Keith

不喜歡：整潔度、員工素質和住宿環境和硬體
Disappointed
於 2023 年 7 月住了 1 晚
Brand Experience Team 於 2023年7月12日回覆
Hi Keith, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 一般般

Arturo

於 2023 年 6 月住了 1 晚

2/10 很糟糕

Minerva

家庭旅遊, 親子旅遊
不喜歡：整潔度和住宿環境和硬體
Dirty the sink very splashy
於 2023 年 6 月住了 1 晚
Nancy Y. 於 2023年7月6日回覆
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 有夠讚

Brenda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚

4/10 不太好

Usman

家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Smelly, dirty looked room and sheets. AC doesn’t cool, despite asking them to look into, they didn’t come or couldn’t do anything!
於 2023 年 5 月住了 1 晚
Brand Experience Team 於 2023年6月7日回覆
Hi Usman,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ruby and Crew of Motel 6 9400 Wurzbach Rd. S.a. Tx
Richie here. I started out with the intentions of staying just one night. Because of the front desk Ruby and the cute white guy that works evening to graveyard shift, I stayed an extra two day. Thank you two for actually honoring The Hospitality part of your business !! They are the perfect Face and helpfulness to and for your brand.
於 2023 年 5 月住了 1 晚
Brand Experience Team 於 2023年5月16日回覆
Hi Richard,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 有夠讚

leandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Laid back comfortable
於 2023 年 5 月住了 1 晚
Brand Experience Team 於 2023年5月16日回覆
Hi Leandra,Thank you for positively rating your stay!!Lilith#Team6

2/10 很糟糕

Adela

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Roaches....
於 2023 年 4 月住了 1 晚
Brand Experience Team 於 2023年5月10日回覆
Hi Adela,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

4/10 不太好

Pedro

情侶出遊
喜歡：員工素質
不喜歡：整潔度
When I get to the room assigned to me the sheets and pillowcases on both beds we’re visibly stained GROSS, the beds were neatly made with very stained sheets & very visible cigarette burn holes…..the tv was not working at all, after a couple of hours of waiting the property manager came and I was moved to another room where my stay was finally pleasant. The property manager was Great!!! I have pictures of the sheets if need!!
於 2023 年 4 月住了 3 晚
Brand Experience Team 於 2023年5月10日回覆
Hi Pedro,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 不太好

Abel P

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Inside of room had door damage on the bathroom door and a/c controls were damaged
於 2023 年 4 月住了 1 晚
Nancy Y. 於 2023年5月5日回覆
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 不太好

sherrel

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The stay was terrible. All nite I could feel springs from mattress. Sheets look like they were not changed. Upon walking in the floors were gross hadn’t been cleaned at all. We changed rooms due to first room not having refrigerator and floors filthy, the second room was even worse. Extremely loud music in parking lot half the nite from a lot of men partying.
於 2023 年 4 月住了 1 晚
Brand Experience Team 於 2023年4月25日回覆
Hi Sherrel,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6