Reception

Reviews of Motel 6 San Antonio, TX - Medical Center South

2 out of 5
Motel 6 San Antonio, TX - Medical Center South
7500 Louis Pasteur Drive, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 294 out of 997 reviews" "
Rating 8 - Good. 279 out of 997 reviews" "
Rating 6 - Okay. 162 out of 997 reviews" "
Rating 4 - Poor. 130 out of 997 reviews" "
Rating 2 - Terrible. 132 out of 997 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/5/4
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience during your stay. Your comments are valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2024/5/8
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

CHRISTOPHER, Fredericksburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location to Methodist
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/2
Dear Guest,We're glad to hear that our location was convenient for your needs. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely,Hotel Manager

4/10 Poor

jerry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms were nasty staff not very friendly beds were very uncomfortable like sleeping on a rock i guess u get what u pay for
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/25
Dear Guest,Thank you for sharing your feedback, and we apologize for the disappointment you experienced during your stay. We strive to provide comfortable accommodations and friendly service to all our guests, and it's disheartening to hear that we fell short of meeting your expectations. Please know that we take your comments seriously, and we will address the issues you mentioned with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Andrew

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/24
Dear Andrew,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address it appropriately. If you could provide more details about your concerns, we would greatly appreciate it. Please feel free to reach out to us directly. We hope to have the opportunity to improve and better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

CHRISTOPHER, Fredericksburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things were great location and quiet
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed the location and found your stay quiet. Providing a peaceful and convenient experience for our guests is our priority, and we're glad we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

4/10 Poor

Myles

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/22
Dear Myles,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We value your input and would like to learn more about your concerns so we can address them appropriately. We hope to have the opportunity to improve upon your next visit.Sincerely,Hotel Manager

4/10 Poor

John

Business traveler
Disliked: Cleanliness, amenities
Sheets were dirty
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/15
Dear Guest,We sincerely apologize for the unacceptable condition of the sheets during your stay. Ensuring clean and comfortable accommodations is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is crucial to us, and we will investigate this matter thoroughly to prevent such issues from occurring again in the future. Please rest assured that this does not reflect our usual standards, and we hope to have the opportunity to regain your trust during a future stay.Sincerely,Hotel Manager

10/10 Excellent

Takanori

Liked: Staff & service, property conditions & facilities
The location is convenient.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/12
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient for your needs. We strive to offer our guests a convenient and comfortable stay, and we're glad to know that we met your expectations in this regard. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon.Sincerely,Hotel Manager

2/10 Terrible

paula

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/12
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we apologize for any inconvenience you encountered during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we did not meet that standard during your visit. Please know that your comments will be reviewed and addressed with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Bijan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was unfriendly and displayed a bad attitude. While the room itself was acceptable, we encountered several issues, including a broken toilet seat, a malfunctioning bathroom vent fan, and noticeably worn-out pillowcases that require urgent replacement. Despite being aware of these issues, there seems to be an "I do not care" attitude among the staff. I suppose it may suffice for a one-night stay, but overall, this place falls far short of deserving a rating of 7. It's more accurately a 2 or 3 out of 10.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/10
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Providing friendly and attentive service is a priority for us, and we regret that you encountered issues with our receptionist and room amenities. Your feedback regarding the broken toilet seat, malfunctioning bathroom vent fan, and worn-out pillowcases is concerning, and we will address these issues immediately to ensure they are resolved for future guests. We appreciate your honesty and hope to have the opportunity to regain your trust with a much-improved experience in the future.Sincerely,Hotel Manager

6/10 Okay

sandra

Business traveler
Liked: Staff & service
Property was ok.. rooms need more touche and cleaning special the bathrooms.. it wa just for one night..
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/10
Dear Guest,Thank you for sharing your feedback with us. We apologize for any shortcomings you experienced during your stay, especially with regards to the cleanliness of the bathrooms. Please rest assured that we take your comments seriously and will address them with our housekeeping team to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service
Propert was clean and staff was very friendly. The rooms themselves were outdated. That’s the only reason why I didn’t rate them higher in that regard.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/10
Dear Guest,Thank you for your feedback. We're glad to hear that you found our property clean and our staff friendly during your stay. We appreciate your honesty regarding the outdated rooms and will take your comments into consideration for future improvements. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more updated experience in the future.Sincerely,Hotel Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service
This motel is great value for money and thelady at reception was very helpful. Some guests were noisy at night but it is a fairly quuet area close to the hospital for those needing handy accommodation. This motel receives a fair bit of negative feedback but I found it good value for money.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 2024/4/10
Dear Guest,Thank you for sharing your positive feedback with us. We're delighted to hear that you found our motel to be great value for money and that our receptionist was helpful during your stay. We apologize for any noise disturbances you experienced but are glad to know that our location suited your needs. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Eric-Paul

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/29
Dear Eric-Paul,Thank you for taking the time to provide feedback on your recent stay. We regret that your experience fell short of expectations, and we apologize for any inconvenience you may have encountered. Your feedback is valuable to us, and we will use it to address areas for improvement. If there are specific aspects of your stay that you would like to discuss further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Francisca

Stayed 1 night in Apr 2024
Response from Customer Care Team on 2024/4/26
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Serge

Business traveler
Liked: Staff & service
Not bad. The area is very nice being close to the hospital
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/5
Dear Guest,Thank you for your feedback! We're pleased to hear that you found the area surrounding our hotel to be very nice, especially with its proximity to the hospital. We appreciate your review and hope to welcome you back for another stay in the future.Sincerely,Hotel Manager

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had to wait for the attendant to arrive and process the registration. There was no breakfast offered, coffee was the only drink for an early-morning offer.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/5
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the check-in process and the lack of breakfast options during your stay. Your comments are valuable to us, and we will use them to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Lakshmi, Sinton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The outlet plugs didn't work but the staff was kind
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 2024/4/5
Dear Guest,Thank you for bringing the issue with the outlet plugs to our attention, and we apologize for any inconvenience it may have caused. We're glad to hear that our staff was able to assist you during your stay. Your feedback is valuable to us, and we will address the issue promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Manager

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service
The room was good but the attendant was rude. I get as having worked in the service but damn a simple smile would have changed it all hell maybe a how’s your evening.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Guest,Thank you for your feedback. We're glad to hear that you found the room to your satisfaction, but we're disappointed to learn about the service you received from our attendant. Providing excellent customer service is a top priority for us, and we apologize for falling short of your expectations in this regard. Rest assured, we will address this matter with our staff to ensure that all guests are greeted with the warmth and professionalism they deserve. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel Manager

6/10 Okay

Luisa Maria

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and not cleaned, there was dirt everywhere and trash like they didn’t swept good the restroom was dirty, the table was loose, one light bulb didn’t work properly, the blanket had a hold, the bath towels looked yellow instead of white, the walls looked dirty as well as the bathroom
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Guest,We apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive for, and we appreciate you bringing it to our attention. Please rest assured that we will address these issues with our housekeeping team to ensure they are rectified moving forward. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,Hotel Manager

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They only offered free coffee in the morning and the coffe machine did not work disgusting and ridiculous management with bad attitude
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/28
Dear Guest,We apologize for the inconvenience you experienced with our coffee service and the interaction with our management. This is certainly not the level of service we aim to provide. Your feedback is valuable, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Manager

6/10 Okay

Jessica

Host was amazing just a little noisy
Stayed 1 night in Mar 2024
Response from Hotel manager on 2024/3/13
Dear Guest,Thank you for your kind words about our host. We're delighted to hear that they made your stay enjoyable. We apologize for any noise disturbances you experienced and appreciate your understanding. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

6/10 Okay

William

Business traveler
Rooms very minimally appointed but very clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/15
Dear Guest,Thank you for your feedback. We're glad to hear that you found our rooms very clean. We strive to maintain high cleanliness standards for our guests' comfort. Your satisfaction is important to us, and we appreciate your comments. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel manager on 2024/2/10
Dear Guest,Thank you for your review. We apologize for the issues you experienced during your stay. We take your feedback seriously and will address the concerns regarding the smart TV, outlets, and table placement. We appreciate your honesty and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

8/10 Good

Susanna

Business traveler
Liked: Cleanliness, staff & service, amenities
The bathroom electrical outlets don't work. Also the electrical outlets in bedroom need repair as they are done n loose. The need to be replaced as the can be an electrical &/or a fire hazard. Otherwise, nice so far..
Stayed 1 night in Feb 2024
Response from Hotel manager on 2024/2/8
Dear Guest,Thank you for bringing these concerns to our attention. Your safety and comfort are our top priorities, and we apologize for any inconvenience caused by the electrical issues in your room. We will address these issues immediately to ensure they are resolved promptly. If there is anything else we can do to improve your stay, please don't hesitate to let us know. We appreciate your feedback and hope to provide you with a more enjoyable experience moving forward.Sincerely, Hotel Manager

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like that its very close by the hospital where my husband is at . Really love that it has a elevator that i don't have to carry bags up the stairs as i have health issues and thats a plus
Stayed 1 night in Feb 2024
Response from Hotel manager on 2024/2/8
Dear Guest,We're glad to hear that our hotel's proximity to the hospital where your husband is staying is convenient for you. We understand the importance of accessibility, and we're pleased that our elevator helps accommodate your health needs. Thank you for choosing to stay with us, and please don't hesitate to let us know if there's anything else we can do to make your stay even more comfortable.Sincerely, Hotel Manager

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place sucks
This hotel is horrible we stayed because it is close to the transplant center. Nothing worked it had a space heater because the heater didnt work. The shower was broken and the tv didnt work couldnt complaon to anyone becase the staff didnt speak english id put pics up but the app wont let me
Stayed 1 night in Feb 2024
Response from Hotel manager on 2024/2/7
Dear Guest,We apologize for the numerous issues you encountered during your stay. It's distressing to hear about the non-functional amenities and the communication barrier with our staff. We take your feedback seriously and will address these issues promptly to ensure a better experience for our guests. Please accept our sincerest apologies for the inconvenience caused. If you have any further concerns, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager

10/10 Excellent

Ramon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel manager on 2024/2/6
Dear Ramon,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely,Hotel Manager

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, amenities
The outside does not match the inside. Tge exterior of the building and the lobby were both nice. However, that was the extent. The minute I stepped into the hall, the atmosphere changed. The room smelled musty, and tge carpet was dirty and sticky. It is right next to the hospital, though, which was helpful for me while I was visiting family.
Stayed 1 night in Jan 2024
Response from Hotel manager on 2024/2/3
Dear Guest,We appreciate your feedback and apologize for the discrepancy in the condition between the exterior, lobby, and the room during your stay. Your comments are important to us, and we will use them to address areas that need improvement, particularly regarding cleanliness and overall maintenance. We're glad to hear that the hotel's location was convenient for your visit to the hospital. Your comfort is our priority, and we hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i liked that they have a elevator that I don't have to drag up my suit case and among other objects a staircase, and the locations just across the Hospitals. The room nice and clean spacious. I will definitely come back ..
Stayed 1 night in Jan 2024
Response from Hotel manager on 2024/1/31
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed the convenience of our elevator, the cleanliness of the room, and the proximity to the hospitals. Providing a comfortable and convenient stay is our priority, and we're glad we could meet your expectations. Your feedback is valuable, and we look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

4/10 Poor

Griselda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel manager on 2024/1/26
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel manager on 2024/1/16
Dear Guest,Thank you for the perfect score! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back for another outstanding visit.Sincerely, Hotel Manager

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on 2024/1/12
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Stephen, san antonio

Disliked: Cleanliness, amenities, property conditions & facilities
Very dated and has an odor
Stayed 1 night in Dec 2023
Response from Hotel manager on 2024/1/9
Dear Guest,We appreciate your feedback regarding the dated appearance and odor. We apologize for any inconvenience this may have caused during your stay. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities. If there's anything specific you'd like to share or if there are ways we can enhance your experience, please feel free to let us know. We hope to have the opportunity to welcome you back and provide a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Cassandra

Stayed 1 night in Dec 2023
Response from Hotel manager on 2024/1/22
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Gloria

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2024/1/4
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Maria M

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was Roaches everywhere, it was non smoking but the beds had cigarette burns, the toilet and sinks were broken, the floors where chiped and broken, and the doors were missing paint and broken as well and light fixture didnt work and the tv didnt work, was very much displeased with my experience.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/8
Hi Maria,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Jose, Mission

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel manager on 2023/12/26
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Felipe

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on 2023/12/25
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Mirta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on 2023/12/21
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Jesus

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast service
Stayed 1 night in Dec 2023
Response from Hotel manager on 2023/12/14
Dear Guest,Thank you for giving us a perfect 5 out of 5 rating on Expedia! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you loved or any suggestions you have for improvement, feel free to share. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Marisela

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Hotel manager on 2023/12/11
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2023/12/6
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

MINERVA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel used for the homeless and traffickers. Too dark and dangerous.
Stayed 4 nights in Nov 2023
Response from Hotel manager on 2023/11/20
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kristopher, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Hotel manager on 2023/11/17
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Maria Nelda

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was not clean.
Stayed 1 night in Nov 2023
Response from Hotel manager on 2023/11/8
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Amanda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 2023/11/8
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Javier

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 2023/11/8
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Andrea

Stayed 1 night in Oct 2023
Response from Customer Care Team on 2023/11/8
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team