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聖安東尼奧 NW 君悅飯店的評分

3 out of 5
聖安東尼奧 NW 君悅飯店
4303 Hyatt Place Drive, San Antonio, TX

評論

8.0

非常好

10 分，有夠讚；1001 則評論中有 461 則" "
8 分，不錯哦；1001 則評論中有 258 則" "
6 分，一般般；1001 則評論中有 124 則" "
4 分，不太好；1001 則評論中有 86 則" "
2 分，很糟糕；1001 則評論中有 72 則" "

8.2/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

2/10 很糟糕

Monique

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Property under construction. The room has stuffy smell.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Victor

情侶出遊
Nice clean place!
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Trudy

寵物同遊, 商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff very helpful and friendly
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Victor

於 2024 年 4 月住了 1 晚

4/10 不太好

Latasha

商務旅客, 團體旅遊, 家庭旅遊
不喜歡：員工素質和住宿環境和硬體
The elevator was down. Only one elevator was working. I waited almost 20 minutes at one point for an elevator. I had food in my room from outside and the ants got to it. I ended up leaving early because I was not satisfied for what I paid!
於 2024 年 4 月住了 2 晚
Mr. Fenoff Task Force GM 於 2024年4月8日回覆
Greetings, Our renovation has taken a lot of attention at our property. Please understand this renovation is for our guest to enjoy great and new amenities. Look forward to seeing you in our future.

8/10 不錯哦

Dora

親子旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Bueno ! Personal Muy amable
於 2024 年 3 月住了 5 晚
Mr. Fenoff Task Force GM 於 2024年4月4日回覆
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

10/10 有夠讚

Mario

喜歡：整潔度、員工素質和設施服務
Thanks for your service
於 2024 年 3 月住了 3 晚
Mr. Fenoff Task Force GM 於 2024年4月4日回覆
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

10/10 有夠讚

EUGENIO DE JESUS

家庭旅遊
Elevators must be replaced
於 2024 年 3 月住了 3 晚
Mr. Fenoff Task Force GM 於 2024年4月4日回覆
The Elevator upgrade is pending, Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

6/10 一般般

marcelo

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Too small the brackfast station (people eating standing) with no noise i like it
於 2024 年 3 月住了 4 晚
Mr. Fenoff Task Force GM 於 2024年4月4日回覆
Greetings, Our breakfast is served Mon-Fri 6:30-9:30 PM Sat-Sun 7-10. Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

4/10 不太好

CLARA

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Este hotel tiene meses de estar en remodelación… solo un elevador funcionaba.. y a las 8am taladrando justo arriba de mi habitación…los accesos laterales cerrados, etc
於 2024 年 3 月住了 3 晚
Mr. Fenoff Task Force GM 於 2024年3月28日回覆
Greetings, Our renovation has taken a lot of attention at our property. Please understand this renovation is for our guest to enjoy great and new amenities. Look forward to seeing you in our future.

8/10 不錯哦

Ma.

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Confortable beds. Spacious rooms. Breakfast is not the best. Too much noise at night
於 2024 年 3 月住了 2 晚
Mr. Fenoff Task Force GM 於 2024年3月28日回覆
We appreciate your honest feedback, While renovations are ongoing and it increases the difficulty of the noise levels, It should never be so. You have my apologies. Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

8/10 不錯哦

Christian

家庭旅遊
Entiendo que estaban en remodelación, falta mejorar aspecto de limpieza
於 2024 年 3 月住了 2 晚
Mr. Fenoff Task Force GM 於 2024年3月28日回覆
We appreciate your honest feedback. We seem to have dropped the ball with cleanliness, while renovations are ongoing and it increases the difficulty of the cleaning structure, It should never be so. You have my sincere apologies. Our team is glad to have hosted you. Travel well.

8/10 不錯哦

Noah

於 2024 年 3 月住了 3 晚
Mr. Fenoff Task Force GM 於 2024年4月8日回覆
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

4/10 不太好

Isabel

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
We had to change rooms because the first room we got was disgusting. Our second room was also dirty, we even had cockroaches in our room. The property is under construction, and just waiting for the elevator was a hassle. Not using Hyatt Hotels anymore.
於 2024 年 3 月住了 6 晚
Mr. Fenoff Task Force GM 於 2024年3月24日回覆
We appreciate your honest feedback, I will address the staffs interactions policies with guests. We seem to have drooped the ball with cleanliness, while renovations are ongoing and it increases the difficulty of the cleaning structure, It should never be so.You have my sincere apologies.Our team is glad to have hosted you.Travel well.

6/10 一般般

Ana

家庭旅遊, 親子旅遊
Room was very good but property overall is poorly maintained on the common areas Staff only do their work but are not really friendly
於 2024 年 3 月住了 2 晚
Mr. Fenoff Task Force GM 於 2024年3月24日回覆
We appreciate your honest feedback, I will address the staffs interactions with guests. While renovations are ongoing, we expect to have the whole property completed by end of summer with minimal affect to the guest experience.Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

8/10 不錯哦

Leticia，irving

於 2024 年 3 月住了 3 晚
Mr. Fenoff Task Force GM 於 2024年4月6日回覆
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

2/10 很糟糕

Amy

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
I had an extremely bad experience at this hotel. I tried to leave after the first night & they wouldn’t allow me to. They wanted to charge me the 2nd night. I basically was forced to stay there. Some things that bothered me: customer service was rude, renovations going on, bfast was mediocre, cooks were rude, housekeeping didn’t come empty trashes, I had to tell them to come and bring towels and they did not, front desk didn’t answer when called, the elevator sounded like it was going to breakdown any moment and someone pulled the extinguisher causing us to exit the building. This is not a good place to stay. Save your money and stay somewhere else that’s worth it. The hotel did nothing to accommodate me. I HATED OUR STAY.
於 2024 年 3 月住了 3 晚
Mr. Fenoff Task Force GM 於 2024年3月24日回覆
Wow, were to begin, your inability to receive a refund for a stay would come down to you having booked through a third party's non-refundable rate for your stay.We of course would not stop anyone from leaving a hotel.Our breakfast has 13 different main food choices in buffet style setting. I am a bit unsure as to what more was expected.As per hotel policy since Covid times Housekeeping is down every two days unless requested at check-in. While renovations are ongoing items such as the elevators, do need to be out of service one at a time (we have 2), we cannot control service vendors schedules.The front desk stives to answer every call promptly, but during busy check-in times we may miss a call or two.The rude guest that pulled a Fire Extinguisher causing the hotel to be evacuated as a precaution, did disrupt the hotels operation. I do wish we could prevent these types of pranks, but they do happen once in a blue moon.You have my sincere apologies.Our team is glad to have hosted you.Travel well.

2/10 很糟糕

AMINE

不喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Mr. Fenoff Task Force GM 於 2024年3月24日回覆
You left no feedback I cannot address you concerns.We all look forward to seeing you again soon to right whatever was wrong.Travel well.

2/10 很糟糕

Akber Ali

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
no breakfast
於 2024 年 3 月住了 1 晚
M 於 2024年3月13日回覆
Greetings,Our breakfast is served Mon-Fri 6:30-9:30 PM Sat-Sun 7-10

6/10 一般般

Deion

於 2024 年 3 月住了 4 晚
Mr. Fenoff Task Force GM 於 2024年4月4日回覆
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

2/10 很糟糕

Osbaldo

寵物同遊, 親子旅遊
Was unable to checkin to this property as they had a leak. Our reservation was moved to another hotel that was horrible.
於 2024 年 3 月住了 1 晚
M 於 2024年3月13日回覆
Greetings,Apologies for the unplanned move. Our hotel in situations try our best to accommodate our guest to the fullest. We look forward to seeing you in our future.

6/10 一般般

Vanity

家庭旅遊
不喜歡：住宿環境和硬體
Informing of renovations going on during time of stay would have been nice to know before booking. Breakfast being offered was also not being kept up with very well, had to ask for food to be made instead of just being refilled.
於 2024 年 2 月住了 1 晚
M 於 2024年3月13日回覆
Greetings,We regret you were not satisfied with your stay. We are working hard to complete our new hotel for all guests to enjoy.

10/10 有夠讚

John

於 2024 年 2 月住了 2 晚
Mr. Fenoff Task Force GM 於 2024年3月24日回覆
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

8/10 不錯哦

Dean

於 2024 年 2 月住了 5 晚
Mr. Fenoff Task Force GM 於 2024年3月24日回覆
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

10/10 有夠讚

robert，austin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is easy to access and easy to get to main highways to get anywhere in town in a reasonable amount of time.
於 2024 年 2 月住了 2 晚
SuzieP, Director of Sales 於 2024年2月19日回覆
Dear Valued Guest, thank you so much for leaving us your valued feedback. We are happy you enjoyed your stay with us and thank you for your business.We look forward to welcoming you back!

8/10 不錯哦

Daniel Espinoza

於 2024 年 2 月住了 3 晚
Mr. Fenoff Task Force GM 於 2024年3月24日回覆
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

2/10 很糟糕

Saahil

情侶出遊, 商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Room is very unorganized shapeless, not needed and clean beds are bad. Overall one star review.
SuzieP, Director of Sales 於 2024年2月19日回覆
Dear Valued Guest, thank you so much for leaving us your valued feedback. We are happy you enjoyed your stay with us and thank you for your business.We look forward to welcoming you back!

10/10 有夠讚

Ali，Katy

團體旅遊, 親子旅遊
喜歡：整潔度、員工素質和設施服務
Not the best. Just ok
於 2024 年 2 月住了 1 晚
SuzieP, Director of Sales 於 2024年2月13日回覆
Dear Valued Guest, Thank you so much for your valuable feedback. We thank you for your business and is happy you enjoyed your stay with us.We look forward to welcoming you back!

8/10 不錯哦

Frank

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location for our appointments etc. Only 1 elevator working thou. Staff was very polite and helpful when we had a question.
於 2024 年 2 月住了 1 晚
SuzieP, Director of Sales 於 2024年2月12日回覆
Dear Valued Guest, Thank you so much for taking the time to leave us your review. We loved having you as our guest and is happy you enjoyed your stay with us.We thank you for your business and look forward to welcoming you back!

8/10 不錯哦

Jacqueline

情侶出遊, 商務旅客
喜歡：設施服務
My husband and I love staying at the Hyatt. Restful sleep and love the floor plan!
於 2024 年 2 月住了 1 晚
SuzieP, Director of Sales 於 2024年2月8日回覆
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

10/10 有夠讚

Mario

喜歡：整潔度、員工素質和住宿環境和硬體
New & upkeep
於 2024 年 2 月住了 1 晚
SuzieP, Director of Sales 於 2024年2月8日回覆
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

2/10 很糟糕

Kari

家庭旅遊
不喜歡：住宿環境和硬體
I would not recommend this hotel if u have allergies because they don’t even clean all the lint from the where the air conditioner is blowing…. Plus the air conditioner made noise all night…
於 2024 年 2 月住了 1 晚
SuzieP, Director of Sales 於 2024年2月8日回覆
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We so sorry we failed to meet your expectations. We take all complaints seriously and will be addressing this with our team to rectify this.We thank you for your business look forward to welcoming you back!

8/10 不錯哦

Noah

情侶出遊
喜歡：整潔度和員工素質
Loved the area. Nice little dog park right next to it. Lots of bumps in the night and looks like the rooms could use a littlr touch up but other than that everything was nice
於 2024 年 1 月住了 2 晚
SuzieP, Director of Sales 於 2024年1月29日回覆
Dear Valued Guest, thank you for leaving us your valuable feedback. As you saw, we are in the middle of renovation and is very excited to have share this with you upon your return.Thank you for staying with us. We appreciate you!

8/10 不錯哦

Shusaku

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
ファミリーで滞在するには最適なホテルです。
於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月29日回覆
どうもありがとう。 ご滞在をお楽しみいただけたことを嬉しく思います。またのお越しをお待ちしております。

10/10 有夠讚

Hector

喜歡：整潔度
s 於 2024年1月29日回覆
Dear Valued Guest, We are happy you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back.

6/10 一般般

Liz

商務旅客, 親子旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度
Carpet and couch had stains. The AC leaked and carpet was wet.
於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月22日回覆
Dear Valued Guest, thank you so much for taking the time to leave us a review, we sincerely appreciate this. We apologize for the inconvenience you suffered and will definitely discuss this with our team.We look forward to welcoming you back!

10/10 有夠讚

Hugo

喜歡：整潔度、員工素質和住宿環境和硬體
Everything
於 2024 年 1 月住了 3 晚
SuzieP, Director of Sales 於 2024年1月17日回覆
Dear Valued Guest, thank you for being our valued guest and thank you so much for your business. We are thrilled you enjoyed your stay and look forward to welcoming you back.

8/10 不錯哦

Ricardo

家庭旅遊
喜歡：整潔度和設施服務
於 2023 年 12 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月17日回覆
Dear Valued Guest, thank you so much for your feedback and thank you for your business. We look forward to welcoming you back.

8/10 不錯哦

Edgar

家庭旅遊
喜歡：員工素質
於 2024 年 1 月住了 3 晚
SuzieP, Director of Sales 於 2024年1月16日回覆
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 有夠讚

Ayaki

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like the room. They put me in the room I wanted and answered all my questions patiently. The stuff seem all friendly and nice. We are be able to check in early. Thank you, Hyatt Place Medical Center/North West.
於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月16日回覆
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

6/10 一般般

Heather，Lexington

My room was not clean.
於 2024 年 1 月住了 3 晚
SuzieP, Director of Sales 於 2024年1月16日回覆
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 有夠讚

Deborah

喜歡：員工素質
於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月16日回覆
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 有夠讚

Krista

於 2024 年 1 月住了 2 晚
SuzieP, Director of Sales 於 2024年2月8日回覆
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

10/10 有夠讚

Gilberto

親子旅遊
喜歡：整潔度、員工素質和設施服務
於 2024 年 1 月住了 2 晚
SuzieP, Director of Sales 於 2024年1月16日回覆
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

4/10 不太好

Xavier

情侶出遊
喜歡：員工素質
不喜歡：整潔度
Not the cleanest hotel I ever stayed at and breakfast was okay. Other than that it was in a pretty good area and like 15 mins from downtown.
於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月9日回覆
Dear Valued Guest, We are extremely sorry we failed to meet your expectations. As you saw while you were here, we are undergoing renovations to be the best hotel in our area and along with our excellent customer service, we will be the best! We hope you will give us another chance to be of service to you in the future.

8/10 不錯哦

Luz Gabriela

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable, pero le falta.
Viaje de familia solamente, las sabanas algo rasposas, el colchon no tan comodo, habia ropa interior de hombre en el closet. El elevador esta muy descuidado.
於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月9日回覆
Estimado huésped, lamentamos mucho las molestias que le hayamos causado durante su estancia. Nos esforzamos para que cada huésped salga del hotel 100% satisfecho. Hemos escuchado sus quejas y las abordaremos con nuestro equipo directivo. Por favor, acepte nuestras disculpas. ¡Esperamos volver a verte pronto!

10/10 有夠讚

gabriela

於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月10日回覆
Dear Valued Guest, We are thrilled you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back!

8/10 不錯哦

C

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月9日回覆
Dear Valued Guest, Thank you for taking the time to leave us your review. We appreciate your business and is thankful for your visit.Please visit us again soon!

10/10 有夠讚

Nora

於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月10日回覆
Dear Valued Guest, We are thrilled you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back!

6/10 一般般

Jean

家庭旅遊
喜歡：員工素質
Esta en remodelación.
於 2024 年 1 月住了 1 晚
SuzieP, Director of Sales 於 2024年1月8日回覆
Querido invitado valorado: Lamento mucho que estemos en obras de renovación durante su visita. Lamentamos las molestias y esperamos darle la bienvenida pronto a nuestro nuevo hotel.