Thank you, Alexis, for telling us about your stay at the HomeTowne Studios San Antonio E - Frost Bank Center. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described regarding the dirty room and the other concerns mentioned is truly regrettable. I am very sorry for your experiences. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Ruben, I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS SAN ANTONIO E-FROST BANK CENTER. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the lack of cleanliness you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Wendy,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios San Antonio E - Frost Bank Center. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 4/10 score. You indicated that you were unsatisfied with noise disturbance, not being able to watch tv and not receiving your deposit. The deposit may take 7-14 business days to reflect on your account. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

Thanks for sharing your feedback with us, Ivan. The staff at our HomeTowne Studios San Antonio E - Frost Bank Center was elated to see that we earned your perfect score. You stated that we were calm and friendly, which was especially delightful to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

Hi Maggie,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios San Antonio E - Frost Bank Center. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios San Antonio E - Frost Bank Center. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Dear Maggie,We at the HOMETOWNE STUDIOS SAN ANTONIO E-FROST BANK CENTER are thrilled to have earned your perfect scoring of 10/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

Dear Brian,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios San Antonio E - Frost Bank Center. I am happy to see that the value to price ratio met your expectations and that you were pleased that everything worked, prompting your 8/10 score. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Stephanie,The staff at the HomeTowne Studios San Antonio E - Frost Bank Center and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Maurice,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios San Antonio E - Frost Bank Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Sarae,Thank you for reviewing our Red Roof Inn and for providing us with your feedback regarding the cleanliness of your room, the amenities, you being pleased with the flooring and the AC, among other accommodations. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience here at Red Roof. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

Dear Carlos, Thanks for sharing this perfect rating at the HomeTowne Studios San Antonio E - near AT&T Center. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

Hello Rodney,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Hello Rodney, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Vanessa,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER regarding the price and television. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear John,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios San Antonio E - near AT&T Center. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for sharing your feedback with us, Claudia. The team at the HomeTowne Studios by Red Roof San Antonio E - Near AT&T Center was pleased to know that you were fond of our nice and clean rooms, alongside our comfortable beds. However, you made mention of the room having blinds instead of curtains. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Jennifer. Our team at the HomeTowne Studios by Red Roof San Antonio E - Near AT&T Center appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

Thank you for taking a moment to leave a review, Jessica. Myself and the staff at the HomeTowne Studios by Red Roof San Antonio E - Near AT&T Center were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

Hello Roberto, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Emilio. Our team at the HomeTowne Studios by Red Roof San Antonio E - Near AT&T Center appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

Thank you for being our guest, Kay. It is so rewarding to read that you enjoyed your stay. I see your concern regarding the black out curtains, the mat when getting out of the shower and the deposit. Feedback from our guests is always welcome and your comments will be taken into consideration in an effort to address the concerns mentioned as we strive to continuously improve the quality of our services.Thank you for choosing HomeTowne Studios by Red Roof San Antonio E - Near AT&T Center. We hope to see you again soon.Sincerely,Devorine RediResponse Specialist

Hello V. L.,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER. It's amazing to hear that you had a great experience with us. We appreciate your comments, especially your highlights of how clean, quiet and hospitable our staff are. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Recordo Rediresponse Specialist

I appreciate the time that you took to share your sentiments with us, Isabel. Our team at the HomeTowne Studios by Red Roof San Antonio E - Near AT&T Center appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

Hello Ilene, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

Hello David, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Maria, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER. I'm glad that you found our hotel to cleaned. However, I am sorry that your experience did not meet your expectations which led to your 3/5 rating. The situation you described regarding the lack of amenities in the room and all the other concerns highlighted is truly regrettable. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

Hi Stephanie,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof San Antonio E - Near AT&T Center appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist.

Dear Patricia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER. It's so rewarding to read your comments regarding you found our beds to be comfortable, room to be clean, size of our fridge to be very convenient, staff to be friendly, lobby to be clean and made you feel welcomed, your likeliness to recommend, and you will be returning to our hotel prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRediResponse Specialist

Hello Stephanie,Thank you for taking a moment to leave a review. Myself and the staff at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

Thank you staying with us. We really appreciate your feedback and we are working on the curtains in the room. Hope to see you again on your next visit.

Hello Stephanie,Thank you for taking a moment to complete our survey. Myself and the staff at the HOMETOWNE STUDIOS SAN ANTONIO E - NEAR AT&T CENTER appreciate this perfect score following your stay. We aim to deliver a positive experience for all our guests and we're happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with another 5 star experience.Sincerely,Toni-AnnRediResponse Specialist

Hi Christina! Thank you for your 4/5 rating following your stay. We're glad you enjoyed your visit indicated by your above average score. We'd love to welcome you back should you return to our area. Until then, take good care!

Thank you for staying with us. Please reach out to me for your feedback to better are self's.

Thank you for staying with us. We are sorry with the experience you had out our property. We are working on the issues you had mentioned. Hope you will give us another chance in the future.

Thank you for staying with us. Deposit is charged during Check In process. Hope to see you again in the future.

Thank you for your staying with us. We are considering the idea of installing curtains.

Thank you for staying with us. We appreciate your feedback.

Thank you for staying with us. We are sorry for the confusion during the checking in process. Please reach out to me either by email or phone to discuss exactly what happen.

Thank you for staying with us. Unfortunately, we do not provide coffee pot in the room because we are an extended property.

Thank you staying with us. I wish you would've brought it to our attention so that we could've provided it to you. Your feedback will be shared with the team.

Thank you for staying with us. Please contact me so that I may get better idea were we need to improve our service.

Thank you for staying with us.

Thank you for staying with us.

Thank you for staying with us. If these issues were to our attention we could have change rooms for you. Please contact me and discuss the matter in details.

Thank you for staying with us. We appreciate you feedback.