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Reviews of Home2 Suites by Hilton San Antonio Lackland/Sea World, TX

3 out of 5
Home2 Suites by Hilton San Antonio Lackland/Sea World, TX
9911 Ingram Road Bldg B, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 313 out of 517 reviews" "
Rating 8 - Good. 115 out of 517 reviews" "
Rating 6 - Okay. 49 out of 517 reviews" "
Rating 4 - Poor. 17 out of 517 reviews" "
Rating 2 - Terrible. 23 out of 517 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sabrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Easy access to food places and seaworld and to downtown San Antonio by car.
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new and clean. A different concept than what this 62-year-old woman is used to. Very cool.
Stayed 4 nights in Mar 2024

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean. Large rooms. Great breakfast. Would stay again. BBQs were out of order which was a shame.
Stayed 3 nights in Apr 2024

2/10 Terrible

Daniel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
ZERO STARS. This has been the worst hotel stay l've ever had. After traveling here to visit SeaWorld and out all day with small tired little kids only to come back and have all of our items from the refrigerator and freezer taken, bed linen, towels and washcloths taken. It clearly states that housekeeping comes every other day, which means no one should've been in our room. I'm assuming housekeeping realized that we weren't checked out and stopped removing everything with the exception of our luggage and our children's personalized cups in the refrigerator. But, then they never came back to replace trash bags, linen, towels, or even clean. They couldn't return our sports drinks, waters, sparkling drinks that were in the refrigerator, our costly ice packs, can't replace the food so that's a loss. None of these items can actually be returned as that's disgusting but I'm in so much disbelief. While at the front desk I request bed linen, towels and washcloths and have someone make the bed. This resulted in me making the bed myself as the employee stated they were not very familiar with the process. This happened 4/20 and no resolution has been provided nor have I been contacted by the hotel still on 4/22.

8/10 Good

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was a delight. And worked with very well us to solve the few issues that came up.
Stayed 2 nights in Apr 2024

6/10 Okay

Zach

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

ROBERT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was what we expected, clean and well maintained. There was a walmart not too far and a wonderful gameroom across the street for snacks and entertainment for the children. The staff was helpful and friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Foundation issues. Cracks all over the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Only issue was people above use had kids running in room until 11 at night. This in not a hotel issue, but parents
Stayed 7 nights in Mar 2024

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home2 staff was friendly and answered all my questions. The suite was clean and was able to sleep our 4 kids with no problem.
Stayed 1 night in Mar 2024

10/10 Excellent

isai

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
set up was good parking was very well planed and easy to get to
Stayed 1 night in Mar 2024

8/10 Good

jose

Traveled with family
The facility was good, clean, perfect location for Sea World. The only downfall is that breakfast is ALWAYS finishing and “apparently “ the food isn’t restocked. They only serve a certain amount of food and if it finishes before breakfast hours then they WONT restock it. Poor customer service for breakfast. Everything else was great!
Stayed 4 nights in Mar 2024

8/10 Good

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice stay for a family. Breakfast, while busy (spring break week) was always well stocked. Staff was friendly. My two complaints are that the pool was pretty gross- murky water, clumps of hair on pool deck, and enough chlorine fumes to burn your eyes sitting there. Other complaint was loud neighbors whose behavior was addressed after hours, but not fully enforced and thus kept me and 2 of my children up until 2 am. I get that isn’t the hotels fault, just saying it wasn’t fully addressed.
Stayed 3 nights in Mar 2024

2/10 Terrible

Neyes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Deeon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Enjoyed the breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Carly

Stayed 2 nights in Mar 2024

10/10 Excellent

Andy

Stayed 1 night in Feb 2024

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the vibe! Clean fun and professional
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice
Stayed 2 nights in Feb 2024

10/10 Excellent

romelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Juan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Larry

Disliked: Cleanliness
The dining area is dirty. Trash all over the floor. Only one Coffee mug in my room and it’s broken
Stayed 2 nights in Dec 2023

8/10 Good

Nhon

Stayed 1 night in Dec 2023

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was really good!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

BLANCA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms. Staff helpful and efficient.
Stayed 3 nights in Dec 2023

8/10 Good

Anfisa

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in process was quick and straightforward, and the rooms were both clean and comfortable. However, the breakfast experience left much to be desired. Despite arriving before 9, an hour before the scheduled end of breakfast, there were no waffles or cupcakes available when we came downstairs.
Stayed 1 night in Dec 2023

10/10 Excellent

Sidney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and property was well kept. Breakfast was really good too!
Stayed 3 nights in Dec 2023

10/10 Excellent

ystvan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful except bbq grills not working
Stayed 2 nights in Dec 2023

4/10 Poor

Sudhakar

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Howard

Stayed 2 nights in Nov 2023

10/10 Excellent

Odwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an amazing staff and the location is perfect it’s close to everything.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jo

Liked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Emily

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Penny

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the indoor pool. The kids enjoyed the chance to swim. The breakfast options were amazing. Well worth it.
Stayed 1 night in Nov 2023

6/10 Okay

adriana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
toilet was not properly cleaned.
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Stayed 3 nights in Nov 2023

10/10 Excellent

RAMASWAMY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great with friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front staff was not helpful at all and actually very stuck up as if we were a burden to coming to the hotel. The breakfast staff were amazing very friendly. The hotel itself was awesome great setup.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rosalinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great.
Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Yi, Round Rock

Liked: Property conditions & facilities
Great service - very new and clean hotel!
Stayed 2 nights in Oct 2023

10/10 Excellent

Cynthia

Stayed 3 nights in Oct 2023

8/10 Good

Kathaline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seems fairly new and everything is well kept. Checking in was a breeze and the hotel staff is friendly. The unit I rented was nice and clean, had a little kitchenette which is handy. Nice experience overall, would atay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Danay, Texas City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023