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Reviews of Candlewood Suites San Antonio Lackland AFB Area, an IHG Hotel

2.5 out of 5
Candlewood Suites San Antonio Lackland AFB Area, an IHG Hotel
6439 US Hwy 90, San Antonio, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 428 out of 566 reviews" "
Rating 8 - Good. 86 out of 566 reviews" "
Rating 6 - Okay. 29 out of 566 reviews" "
Rating 4 - Poor. 8 out of 566 reviews" "
Rating 2 - Terrible. 15 out of 566 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Property conditions & facilities
The best Service
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and rooms were very clean. Great for the price
Stayed 2 nights in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, friendly staff, clean, close to base
Stayed 3 nights in Apr 2024

10/10 Excellent

angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend the parking lot was well gated and everything was nice and cleaned!
Stayed 1 night in Apr 2024

8/10 Good

Stephanie Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well staffed with very nice employees who offered assistance at any chance that they saw us the pool was clean and easily accessible, and the area was better than most around. It was very close to the Air Force Base, which was our main purpose of the trip.. also the full kitchen and dishes, etc. was very convenient along with a full-size fridge. N our price range. This was definitely the safest hotel close to Lackland Air Force Base by far. Had several people report that they took the loss and switched hotels for the safety of their family
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room and stay we're great, but had an issue in the parking lot the final night. I would still recommend, but park in the back where the entrance gate locks and security stands.
Stayed 3 nights in Apr 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, and the room was very clean. It was quiet, and no problems whatsoever. A convenient snack/drinks/necessity store on the first floor came in handy too. I was there for my son's graduation from Air Force BMT. Candlewood Suites Lackland was only a 4 minute drive from Luke East Gate on base. It was wonderful! A I HIGHLY RECOMMEND this hotel.
Stayed 4 nights in Jan 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would say is I’d like a complimentary breakfast besides coffee or tea.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carol

Traveled with partner
We had never stayed at a Candlewood property. Although the surrounding area was not well-kept, we were pleasantly surprised at the roominess and cleanliness of our suite. The staff was attentive and friendly and maintained contact by text to ensure that our stay was going well.
Stayed 2 nights in Mar 2024

10/10 Excellent

DELMAR

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD LOCATION TO MILITARY BASE,
Stayed 3 nights in Mar 2024

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very close to JBSA-Lackland
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Harry

Stayed 1 night in Feb 2024

10/10 Excellent

FRANK

Customer service was on point
Stayed 3 nights in Jan 2024

6/10 Okay

Sally

Liked: Property conditions & facilities
Lot of construction around. Not a great location.
Stayed 1 night in Jan 2024

10/10 Excellent

Samer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

wolfgang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Room was clean. Only complaint was the noise from the room above mine. Notified staff but noise still persisted.
Stayed 3 nights in Jan 2024

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
No room cleaning. It smelled funny.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, bed is comfortable and employees are very helpful. The only issue is no one comes in to clean your room? We stayed 3 nights.
Stayed 3 nights in Jan 2024

8/10 Good

Marc

Liked: Staff & service
It is expensive ,yet they only clean room once a week
Stayed 3 nights in Jan 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Anne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well maintained. It wpild have been better if there was a restaurant/bar on site.
Stayed 2 nights in Dec 2023

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Trisha

Stayed 5 nights in Dec 2023

10/10 Excellent

Shykezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

mario

Stayed 1 night in Dec 2023

10/10 Excellent

carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stafff very friendly and helpful very close to the base for my son graduation the best choice
Stayed 4 nights in Nov 2023

10/10 Excellent

Noah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

8/10 Good

Doris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guy was amazing! Very friendly and helpful. Our room was clean and the bed was very comfortable. The inside of the hotel was very clean. The outside was well lit up at night for walking to your vehicle. Only thing is they do not offer breakfast here.
Stayed 3 nights in Dec 2023

2/10 Terrible

Mironda

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights. The rooms were clean and supplied everything we needed. We used the laundy room and gym, and they were nice and clean. The customer services was exceptional and they back it up with a lot of compassion. It was clear they wanted their guest to feel welcomed and happy with their stay.

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Ileana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice spacious room. It wasn’t just a room but it had a kitchen area and a desk suitable for working remotely. Great customer service!
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacey.
Stayed 1 night in Nov 2023

8/10 Good

Louiza

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all have a great time at AFL Candle wood staff very friendly helpful feeling like home Was my son Boot camp graduation thanksgiving weekend love love love
Stayed 4 nights in Nov 2023

10/10 Excellent

Billi Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was THE perfect place to stay for Airforce graduation! It was close to base but also just a short drive to downtown! Staff was amazing! Parking was easy and free! Loved that they had security in the parking lot when we had to leave early in the morning. Always felt safe. Loved our stay and will definitely stay again if we return to San Antonio!
Stayed 4 nights in Nov 2023

10/10 Excellent

Macey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well lit, well staffed. Great location.
Stayed 1 night in Nov 2023

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Friendly, helpful and efficient. The room was clean, beds were comfy and the kitchenette was nice to have. The price was good and it was close to the base for our son’s graduation! Awesome stay, thanks!
Stayed 5 nights in Nov 2023

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, loved it!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Rosaura

Stayed 1 night in Nov 2023

10/10 Excellent

Dorothy Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to the Air Force base, even though - be advised, if you go there for graduation, there are about 2000 other people heading to the base and the couple of miles the hotel is from the base turns into an hour long traffic jam. The hotel is very clean with plenty of parking

10/10 Excellent

Dorothy Sue

Stayed 3 nights in Oct 2023