Does Festa Winter Palace have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Festa Winter Palace?

As of 2025/12/25, prices found for a 1-night stay for 2 adults at Festa Winter Palace on 2025/12/28 start from NT$5,926, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Festa Winter Palace pet-friendly?

No, pets are not allowed at this property.

Self parking is available for EUR 6 per night. Valet parking is available for EUR 6 per night.

What time is check-in at Festa Winter Palace?

Check-in start time: 2 PM; Check-in end time: anytime.

Does Festa Winter Palace provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 60 per vehicle applies.

Where is Festa Winter Palace located?

This family-friendly Samokov hotel is within 1 mi (2 km) of Yanakiev Ski and Snowboard School, Borovets Ski Resort, and Sitnyakovo Express. Tsarska Bistritsa is 2 mi (3.2 km) away.

Festa Winter Palace Reviews, Deals & Photos 2026

4/10 Poor

Elizabeth

2022/2/21

Liked: Room comfort

Disliked: Property conditions & facilities

The hotel is dated throughout. The staff were

Stayed 4 nights in Feb 2022

4/10 Poor

Verified traveler

2021/3/15

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza

Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

2021/3/7

Liked: Staff & service, amenities, property conditions & facilities

Our stay was great. I definitely recommend this hotel.

Stayed 2 nights in Mar 2021

10/10 Excellent

Stanimir

2021/3/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy holiday in a real palace.

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.

Stayed 3 nights in Feb 2021

10/10 Excellent

Ivan

2021/2/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel! Great location and such a good stuff! Definitely will come back!

Stayed 1 night in Feb 2021

10/10 Excellent

Ivan

2021/2/16

Liked: Cleanliness, staff & service, room comfort

Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!

Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

2021/2/8

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.

Stayed 2 nights in Feb 2021

10/10 Excellent

Petko, Sofia

2020/10/19

Liked: Cleanliness, staff & service, amenities

Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.

Stayed 1 night in Oct 2020

10/10 Excellent

Carl

2020/3/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant stay at the winter palace

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.

Stayed 3 nights in Mar 2020

8/10 Good

John

2020/3/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room not as advertised

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.

Stayed 4 nights in Mar 2020

2/10 Terrible

Tenna Ann

2019/9/24

Disliked: Staff & service, room comfort

Not a 5 star hotel

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...

Stayed 5 nights in Sep 2019

10/10 Excellent

daniele

2019/9/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à borovetz

Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin

Stayed 5 nights in Sep 2019

4/10 Poor

William

2018/7/29

Disliked: Cleanliness, staff & service, property conditions & facilities

1-2 star hotel. Lots of others in the area

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.

Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

2018/7/14

Liked: Staff & service

Disliked: Cleanliness, room comfort

Don't stay here if you expect 5-star hotel/service

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.

Stayed 4 nights in Jul 2018

8/10 Good

KOSTAS

2018/3/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο

Stayed 2 nights in Mar 2018

10/10 Excellent

jon, Wales

2018/3/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

better than recent reviews

Recent improvements Free outside parking available

Stayed 7 nights in Feb 2018

10/10 Excellent

peter

2018/2/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Third consecutive visit

Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm.

8/10 Good

Alan & Debbie, England

2018/2/2

Liked: Cleanliness, staff & service, property conditions & facilities

Great position near slopes

Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised.

Stayed 7 nights in Jan 2018

10/10 Excellent

Aleksandar

2017/6/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around.

Stayed 6 nights in May 2017

10/10 Excellent

Aleksandra

2017/5/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time in Borovets

Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time

8/10 Good

Kieran

2017/4/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bit of a trek to the slopes and ski rental places, but doable

8/10 Good

Krasimira, Sofia, BG

2017/4/4

Liked: Cleanliness, property conditions & facilities, room comfort

Great choice; close to the ski slopes

Good room size; great location; excellent breakfast No ramp available at the main entrance and to Season Restaurant, which was very inconvenient with our baby stroller

10/10 Excellent

Lin, Fareham UK

2017/3/2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and excellent location.

We had a warm and friendly welcome to the hotel. Very helpful and cheerful staff. We are a family of four adults and three children. The food was excellent for the adults. Good choice of meats and fresh vegetables. They had pasta with a sauce and pizza but I would suggest they add something like homemade chicken goujons for the children especially during school holidays. The swimming pool, like all others this time of year in Bulgaria, was cold to get into. The best way is to shower first and gradually reduce the temperature to cold. The pool seemed quite warm after that! The hotel's about 75 to 100 metres from the toboggan park so our little ones thought it was great. It's only a short walk to the chair lifts as well. The gondola is about 400 metres away. There isn't as much for the children to do in the hotel as there is at the nearby huge Hotel Rila or slightly further away Hotel Samakov but the hotel itself is much nicer. The other hotels don't seem to mind you using their facilities which are paid for separately such as the shooting gallery, pool, ceramic painting etc. We were lucky with the conditions as it had snowed the day before we arrived so all the runs were open. Generally, we really enjoyed our stay here and would certainly return.

6/10 Okay

M

2016/11/21

Liked: Cleanliness, staff & service, property conditions & facilities

The stuff at the hotel was really nice. The gourmet restaurant wasn't gourmet at all. The level of all of the meals that we tried was 0 (and I am polite). The massage was very good.

8/10 Good

Nikolay, Burgas

2016/8/1

Liked: Cleanliness, room comfort

Awful breakfast!

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