"The staff were really friendly and helpful, especially Sitora. She was able to arrange private taxi for us from Samarqand to Tashkent airport, since we were leaving at 6am- she even arranged lunchpacks for the four of us to have on our journey.
The hotel looks and feels very luxurious, extremely large spacious rooms and the biggest shower space i have seen in any hotel! Constantly being cleaned.
I would still book this hotel again but some things for management to improve:
* The breakfast area need some oversight- items run out without being replaced, no black tea. Loose tea option but teapots all run out too so cant use the loose tea! Serves ham so as muslims we were worried about contamination as they were using the same egg pan for all omelettes with ham option too. Breakfast area staff not as happy to help as rest of the hotel staff.
* hotel looks new but fixtures and fittings coming loose, door handles loose, but any issues are sorted out fast. I wouldnt let this stop me staying here again"
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