View from property
Check availability

Reviews of Hotel Royal Palace

3.5 out of 5
Hotel Royal Palace
33, Amir Temur, Samarkand

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 78 reviews" "
Rating 8 - Good. 26 out of 78 reviews" "
Rating 6 - Okay. 19 out of 78 reviews" "
Rating 4 - Poor. 5 out of 78 reviews" "
Rating 2 - Terrible. 11 out of 78 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from Mixt Royal Palace on 2024/4/30
Thank you for your review come again.

4/10 Poor

Greg

Disliked: Amenities, property conditions & facilities
The room is just okay but very dated. In three days there wasn’t anyone on the front desk to get information. I didn’t sign in or out of the hotel. I felt bad for the one woman who seemed in charge of breakfast, cleaning and making up of the rooms as it was just her and no support .
Stayed 4 nights in Oct 2023

6/10 Okay

Nadeem

Liked: Staff & service
Disliked: Room comfort
Nice staff shame about the hotel.
Booked it based on the fact it shows up as a short distance from the main sites in the city. Once we were there it was not. Anyways the www connection was atrocious from day one then the staff did all they could do to help. Very helpful staff though. Oh the beds were really hard. In hindsight you should book further out as taxis are so cheap. You can get better hotels. It’s a shame as the staff were amazing!
Stayed 3 nights in Jun 2023

8/10 Good

Obaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice place to stay in Samarqand. The staff are friendly and very kind. Every morning there is delicious break serves! There are also several shops where you can buy snacks and drinks/ there are some really nice restaurant near by as well. I highly recommend to all!
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not stay in this hotel, strong humidity smell, air conditioning not cooling, reception was not attended.
Stayed 2 nights in Jun 2021

8/10 Good

Ibrahim

Traveled with group
Liked: Room comfort
Good to be there..
3 starts Hotel and it was closed and we searched for the staff to open the main door. However, staff were very nice people ( family business). Location was good.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with group
The hotel was a bit too run down and in need of some repair. The hallways were pitch-dark in the evening. The front doors were closed and locked when we returned from dinner. We had to get the nearby shop owner to send someone to let us in. We requested “breakfast to go” and documents ready, as we had an early train. We were given a bag of crackers and cookies for breakfast and had to depart without documents.
Stayed 2 nights in May 2021

8/10 Good

Ghafar khan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was OK but the clerk at front desk tried to extort 26 USD for a stupid reason(Samarkand special tax). I showed him my payment recipe from Hotel.com.
Stayed 1 night in Jan 2020
Response from administration on 2020/1/10
Thank you for your feedback. city taxes does not cost 26 usd but 2.30 usd

6/10 Okay

CTY, Singapore

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff are friendly and helpful. The location is pretty good with a park nearby and many supermarkets. It's also possible to walk a distance to all the important sights in Samarkand from this hotel. That being said, the room's facilities are pretty faulty. The air conditioning did not work well. The hot water is non existent and I had to endure freezing cold water during my showers in the evening. The multi-USB charging port is an amazing idea.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!! Clean, greatest location and staff are very nice I will recommend to anyone who visits Samarkand!! You will enjoy in this location. Thanks, Diana
Stayed 2 nights in May 2019

6/10 Okay

gulnaz

Liked: Cleanliness
Bed is too hard, breakfast not good
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
basic hotel
basic hotel, keep your key-card at the lobi. Also , be note that prices in hotels.com not include the city tax good WIF, every day cleaning
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good place for the price.
It is a good hotel for the price. The staff are very friendly and ready to help.
Stayed 1 night in Mar 2019
Response from Shakhboz on 2019/3/14
Thank you for your feedback.We are glad to take care and attend our guests. With regards,Hotel Royal Palace

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising Uzbekistan
Check in was easy, staff were friendly, the room was spacious, the property is within walking distance of all the local sights, and the staff were helpful getting a taxi at 3:00 a.m. Downside: showerhead needs fixing, the toilet needed adjustment, and there was a bad odor. Still, I recommend it.
Stayed 3 nights in Oct 2018

8/10 Good

Koko, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff,clean and comfortable room.and breakfast was also good.
Stayed 2 nights in Sep 2018

6/10 Okay

Ravzanad, Vancouver

Liked: Property conditions & facilities, room comfort
Good place to stay, centrally located, friendly staff, close to city attractions.
Stayed 2 nights in Aug 2018

8/10 Good

U., Toronto, Canada

Liked: Cleanliness, staff & service
The hotel is a minute from Shir-Ali Navoi Park. A pleasant and beautiful park to walk and enjoy the beauty of the weather in Samarkand. The breakfast is good and fresh food and fruits. Staff are friendly and helpful and they help anything we needed. However, Hotel looks old even though it is claimed to be a few years old! They can pay more attention to the cleanness and provide proper double/queen/king bed room. They put two twin beds together for a couple which is very inconvenient! Also, hey can make some effort to improve their blankets.
Stayed 1 night in Aug 2018

4/10 Poor

C, London, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Excellent staff but terrible facilities
The location of the hotel was very convenient - just a short walk from the Registan and close to lots of amenities. The staff were excellent and spoke Uzbek, Russian and English very well. They were very helpful with arranging transportation too. However, the rooms themselves were really not the standard I would expect for the price. My room had one 'window' for ventilation but the window opened onto another wall so there was no natural light in the room at all! The worst part however was the beds. I am a pretty light person yet every time I moved (even slightly) in the night, the whole bed would rock and shake. It was so squeaky that it woke me up on more than one occasion and the mattress was rock hard, making it virtually impossible to sleep for more than an hour or two at a time. Despite the location and the staff being excellent, I would probably not return due to the lack of sleep and light.
Stayed 2 nights in Jun 2018

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service
AN OK PLACE
NEEDS SOME SPRUCING UP. NO LIFT. ACCOMMODATING STAFF. PITIFUL ROOM LIGHTING
Stayed 2 nights in Sep 2017

8/10 Good

John, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older hotel
The hotel was comfortable and pleasant. It was a long walk to the major attractions in the city but taxis are plentiful and cheap. Just a couple of doors away is a great supermarket that had tasty prepared food and everything else we needed.
Good afternoon, Jogn! Your comments and for being so well appreciated our hotel. Thank you very much. WE WILL BE GLAD TO SEE YOU AGAIN IN OUR HOTEL. Sincerely Director of the hotel ROYAL PALACE: Temur Zakhidov

8/10 Good

Hamailok

Liked: Cleanliness, room comfort
Welcome, dear guests of our hotel. Thank you for your detailed review! For us it is very important. It is a pity that you have any inconvenience. Necessary clarification of our employees have received. We hope that your next visit, no problems will arise, and you will be all happy. Please take our apologies, we hope that we will see you again as our guests. Sincerely, Hotel Mixt Royal Palace.

6/10 Okay

Motohiro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
朝食開始時間の7時、調理された料理3種（卵焼き、野菜炒め、ソーセージ）はバイキングコーナーに並んでいない。並んでいるのは、チーズやハム、パンなど調理不要の食材だけ。調理された料理3種が全て並べられたのは7時20分頃。 初日の朝、スタッフが寝坊したのかと思ったが、2日目の朝も同様だった。
Stayed 2 nights in Apr 2024
Response from Mixt Royal Palace on 2024/4/30
Thank you for your reviews, in future we try to fix that problem :)

8/10 Good

Marie

Liked: Cleanliness, staff & service
Very kind and helpful staff
環境良い。隣は公園あり、夜まで散歩行っても安全だったので、フロントのスタッフは優しくて、列車のチケット取ってくれた。朝ごはんはまあまあ。毎日あまり変わらない。設備も古い、熱いシャワーお湯をちゃんと出てくるし。泊まるのが快適でした。overall I got very nice stay .very safety walk at night time in park .
Stayed 4 nights in May 2023

6/10 Okay

ahcene

Disliked: Cleanliness, property conditions & facilities, room comfort
Médiocre
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveler

Business traveler
Disliked: Room comfort
Не помешало бы сделать ремонт.
В номерах не помешал бы косметический ремонт. Постояльцев было мало, свет в коридорах был постоянно выключен, видимо экономили. Заявленный завтрак представлял собой сосиску и яичницу в номер утром, ресторан не работал.
Stayed 2 nights in Apr 2021

2/10 Terrible

Gina Surrehue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend this hotel!
Very unclean place. The bathroom had not bean cleaned for a long time, the toilet didn't work, we had to walk around to 4 rooms before finding a toilet that worked... all four bathrooms was dirty but in the end, since it vas 01.00 in the morning we just took the room with a working toilet... and slept with our clothes on. We left the next morning without breakfast.
Stayed 1 night in Mar 2021

2/10 Terrible

Koh, Tokyo

Traveled with group
Disliked: Staff & service
施設や清潔さは値段相応なので問題はないが、チェックアウトと滞在証明書発行に40分かかり、それで電車に乗れなかったのに謝罪もない。 Because it took us 40 minutes to check out, we missed the train! However, they didn’t apologize to us!
Stayed 2 nights in Feb 2020
Response from Администрация on 2020/2/25
ホテルの管理は、提供された便宜のために心から謝罪します。

8/10 Good

SATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from jony on 2020/2/26
dear mr SATOSHI I am writing to you to apologize for this situation. we are really sorry and problem was about our new non-exprienced receptionist. Currently we solve it. I ask again my apology from you. sincelery yours.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
シャワーのお湯がまったく出なかった。 数回申し出たが改善されず。
Stayed 3 nights in Dec 2019
Response from администрация on 2020/1/23
電気が中断されたためご不便をおかけして申し訳ありませんが、この問題は修正されました。 ご意見ありがとうございます

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service
事前に入金したかどうかの確認を、チェックイン時にお客に求める管理の悪さで、時間を取られた。二度目はないし、他人には推奨できないホテル。
Stayed 1 night in Nov 2019

8/10 Good

Maiko

Liked: Cleanliness, staff & service, room comfort
可もなく不可もない
従業員の方々がフレンドリーで安心感があった。鉄道が深夜発だったので急遽一泊延ばしてもらったが、快く対応していただいた。 ただ、シャワーのお湯が出づらく、とても寒かった。ベッドは小さめ。
Stayed 1 night in Oct 2019

8/10 Good

ANATOLII

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
タクシーの予約や荷物預けなど、親切に対応してくれました。
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
現地語ができる人向けのホテルです
フロントで英語が通じないことが多く、大変でした。チェックアウトの際、英語ができない人が担当で、パソコンも使えなかったようで、宿泊登録証をなかなか印刷できず、本当に焦りました。泊まった部屋は広々していました。
Stayed 3 nights in Sep 2019

6/10 Okay

Silvester

Disliked: Room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Akiyoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
使い勝手の良い便利なホテル
レギスタン広場にも歩いて行けるし、隣には酒屋やコンビニもあり、レストランも近くにあり凄く便利でした。部屋も広くてバスルームは清潔、調度品も落ち着いた感じが好感が持てました。
Stayed 1 night in Sep 2019

8/10 Good

JEONGDEUK

Liked: Cleanliness, staff & service, room comfort
친절한 아주머니 감사해요.
리셉션 아주머니가 굉장히 친절했고요, 전반적으로 조용한 분위기였습니다. 조식제공되긴 했는데 먹어보질 않아서 평가할 순 없네요. 한가지 흠은 내가 묵었던 방 잠금장치가 이상해서 카드키를 대고 몇번 손잡이를 흔들어야 문이 열린다는 정도? 다음에 또 가진 않을 것 같은데... 그래도 나쁘지 않은 경험이었습니다.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
町の中心から離れているが、鉄道のチケットセンターが近くにあって助かった。
Stayed 2 nights in Aug 2019

10/10 Excellent

take, tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サマルカンド滞在期間中、4泊滞在しました。 ワインミュージアムのすぐ近くで、隣にスーパーがあるので便利です。 部屋は、他の方の書き込みを見て、若干構えて行きましたがそこまで悪くないかなと思いました。 ドライヤー、シャンプー、石鹸、歯ブラシ等だいたい揃っていました。 シャワーの水圧が弱いのが若干気になりましたが、宿のスタッフも親切でした。 宿の前の通りの99番のバスに乗ると、マーケットやシャーヒズィンダ、ウルグベクヘも行けるので便利です。 レギスタン広場やビール工場周辺の呑み屋街辺りまでは歩いて行けなくもないです。
Stayed 4 nights in Aug 2019

6/10 Okay

makoto

近くにスーパーマーケット等があり便利だった。
Stayed 1 night in Apr 2019

8/10 Good

Mirka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Dmitry

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situe
Positif , rapport qualite prix interessant , bien situe
Stayed 1 night in Dec 2018

6/10 Okay

mresaki9074, Peppu Japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ほとんど民宿です。家族で営業しているようです。そのつもりでの利用をお勧めします。アメニティーはほとんど無し、電話無し、冷蔵庫なし、湯沸かし無し、コップ類無し、シーツ無し、家族が使う布団のような感じのベット、どう言う訳か紙のスリッパはありました。他のホテルの予約が取れない時以外はお勧めしません。
Stayed 1 night in Oct 2018

6/10 Okay

shiho

Disliked: Room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2018