"Reception staff were great. The room was clean and well maintained although maybe a little over priced.
What let this hotel down for me are the staff in the Sky Restaurant and Bar who are frankly totally aloof. Their customer service skills need retraining. Trying to get their attention and ordering was painful. They are really quite miserable and not at all welcoming.
This is something I have experienced before when I was last in Salzburg with my wife and we ate in the Sky Restaurant so it seems that this is the norm."
"The air conditioning was wonderful, the hotel room was clean and spacious, and we loved the free public transportation around the corner from the hotel. We would absolutely stay again. No complaints except that I accidentally booked for 1 person instead of two and the fee was 40 extra euro per night (I thought he said it would be 40 euro total for my two nights, not 80 total) so there was a miscommunication."
"Terrible check-in experience. We were not given the room that we booked, and when we requested the correct room, they insisted that we were wrong. It was not until after we showed them pictures of the room displayed online multiple times that they finally gave us what we booked. Other than this, the overall stay was fine. Room was nice and breakfast was delicious."
"We had a fantastic stay at Hotel Imlauer & Bräu. The staff were wonderful and made us feel genuinely welcome throughout our visit.
The location was excellent - very close to Mirabell Palace and Gardens and within easy walking distance of Salzburg's main sights, while still being peaceful and quiet.
We thoroughly enjoyed our stay, would happily return on a future trip to Salzburg, and would highly recommend this hotel to others."
"Very close to train station and main bus stop and places to eat.
However in spite of one member of family not able to travel to Salzburg, the city tax was taken for the missing person, which didn’t happen in Innsbruck or Munich.
Fridge inside the room didn’t work and they didn’t replace it. All food was rotten because of a non-functioning fridge."
"The location of this hotel is excellent. We found the main bed to be comfortable, but the pull out bed was not. The room was clean, but housekeeping could be better…they didn’t refill toilet paper, empty soap dispensers, or take away and replace dirty cups. The front desk attendants were friendly and helpful. Although the train station is right next door, we heard absolutely no noise whatsoever. We would definitely stay here again."