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Reviews of Residence Inn by Marriott Salt Lake City-West Jordan

3 out of 5
Residence Inn by Marriott Salt Lake City-West Jordan
7558 South Plaza Center Drive, West Jordan, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 258 out of 376 reviews" "
Rating 8 - Good. 74 out of 376 reviews" "
Rating 6 - Okay. 19 out of 376 reviews" "
Rating 4 - Poor. 9 out of 376 reviews" "
Rating 2 - Terrible. 16 out of 376 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times before when visiting friends. Great location. We had a studio with a living room kitchenett full size refrigerator and a dishwasher. Property provides breakfast daily. Very clean and well kept made for a very nice and comfortable stay. As a retired general manager of a hotel property in Las Vegas I would highly recommend Residence Inn
Stayed 3 nights in May 2024
Response from Hollie Vehikite on 2024/5/21
Thank you so much for your positive feedback on your recent stay experience. We truly appreciate it!

2/10 Terrible

Gualberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately finding roaches in the room is absolutely unacceptable! Facilities were “clean” and in good repair but you know those roaches have been crawling all over the dishes and counters in the room needless to say I did not sleep easy or feel comfortable in the room. I appreciate the night front desk lady though the lady in the morning didn’t even ask how was the stay and was dismissive when I told her there are roaches in the room. Everything else was just fine but all ruined by the crawling roaches. I wouldn’t stay there again.
Stayed 1 night in May 2024
Response from Hollie Vehikite on 2024/5/20
Thank you for taking the time to share your recent experience with us.Our hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property, very cozy and comfortable
Stayed 2 nights in May 2024
Response from Hollie Vehikite on 2024/5/18
Thank you for your positive feedback. We truly appreciate it!

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. The pull out bed mattress had a bad smell. But besides that it was great!!
Stayed 2 nights in Apr 2024
Response from Hollie Vehikite on 2024/4/20
Thank you for your feedback, Nadine! Your review has been shared with our breakfast staff to highlight the great guest experiences they delivered. We appreciate you!

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hollie Vehikite on 2024/4/20
Thank you for your review. We truly appreciate it!

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, amenities
Good place to stay
Stayed 1 night in Feb 2024
Response from Hollie Vehikite on 2024/5/2
Thank you so much for your feedback. We truly appreciate it!

10/10 Excellent

Christy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was soo clean and the staff very friendly. Nice rooms!!
Stayed 1 night in Mar 2024
Response from Hollie Vehikite on 2024/5/2
Thank you so much for your feedback! We truly appreciate it.

4/10 Poor

Alyssa

Traveled with family
This hotel definitely looks nice & new in the photos, but it’s already got some issues. When you go to check in, the lobby area isn’t clear from the outside like they typically are, especially on a snowy day. But we found it & the front desk staff person was kind & helpful. Got us an early check in, which we appreciated! We just weren’t aware that the only room available was because it’s next to the boilers (219) & that’s why it wasn’t already in use (which also surprisingly needs some maintenance even though it’s lesser used). We thought during the day it was like construction noises, so we figured surely it’d be fine overnight- nope. Not only VERY noisey, but also vibrations near constantly so ear plugs won’t even fix it. It’s unfortunate that area wasn’t designated for storage or maintenance etc instead- because it’s really miserable to try to sleep in it. Found out the next morning that it’s not rented often if they can avoid it because of the noise- of course the staff can’t say it’s available because it’s not a good room- so guests beware. Other issues with the room were that the dishwasher appears to not even be plugged in- so I rinsed & loaded all of our dishes, but none of the buttons work. Worst part actually that gave me a terrible migraine was the mold. Under the sink there must be a water leak- making a moldy/musty smell I’m super allergic to & the extra paper towel roll there weighed 5 pounds from water it had soaked up & black mold in it!
Stayed 1 night in Mar 2024
Response from Hollie Vehikite on 2024/5/2
Alyssa, thank you for your feedback. We deeply apologize that you did not have a positive stay at our location. Your feedback has been shared with our entire staff to ensure such issues do not occur in the future. We hope your next travel brings you back to our property so we can give you a better experience. We appreciate you! Have a great day.

10/10 Excellent

Clarisse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how clean the building was and how the breakfast in the morning was set up. Thank you
Stayed 1 night in Dec 2023
Response from Hollie Vehikite - Front Desk Supervisor on 2024/2/5
Thank you for sharing about your experience at our property. Your feedback has been shared with our entire team to celebrate the great guest experiences we delivered. We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, convenient for shopping, quiet and comfortable
Stayed 1 night in Jan 2024
Response from Hollie Vehikite Front Desk Supervisor on 2024/2/5
Thank you for your positive feedback. We appreciate the time you took to tell us about your experience at our property. We hope to welcome you again soon.

10/10 Excellent

James, Spring Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

adolpho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023

10/10 Excellent

Christy, West Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Kim

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I love this hotel when I came to Utah for business: I was very this disappointed this time: 1st I got charge 3x by front desk, and then at check out I got charge double charged for the room. The front desk girl, her name was Lola, she was kind of rules instead of fixing my problem, she say her manager will be in at 9:00AM. My flights is at 9:00 AM. I also requested queen beds 3 months. I got stuck in a handicap room: Nowhere to hang up your shower towel. I am very disappointed with this hotel I came to Utah for thanksgiving for my son, and Spencer.
Stayed 6 nights in Nov 2023
Response from Hollie Vehikite on 2023/12/3
Dear Mr. Kim Mangalindan,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk staff and our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Hollie VehikiteFront Desk SupervisorResidence Inn West Jordan

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the bot tub was a little hotter but thats ok. We had a great stay.
Stayed 1 night in Nov 2023
Response from Hollie Vehikite on 2023/12/3
Thank you for your feedback! We appreciate your review and are happy to hear that you had a great stay!

8/10 Good

DAWN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options are great compared to what you normally get at other hotels. On site laundry and fitness center were clean and easily accessible. Great location. Lots of shopping and dining options.
Stayed 4 nights in Nov 2023
Response from Hollie Vehikite on 2023/12/3
Thank you for your review! We appreciate your feedback and are happy to hear about the things you enjoyed during your stay with us!

10/10 Excellent

Vaughn

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and accessible
Stayed 1 night in Nov 2023
Response from Hollie Vehikite on 2023/11/18
Thank you for your review Robert! We truly appreciate your feedback.

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023

6/10 Okay

Tomi

Stayed 3 nights in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Hollie Vehikite on 2023/10/24
Bryan, thank you so much for your feedback! We truly appreciate you!

10/10 Excellent

George

Stayed 1 night in Oct 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aw experience great hospitality I was very impressed with service and the accommodations. Only downfall no food available close to the hotel.
Stayed 1 night in Sep 2023

6/10 Okay

judith

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Craig J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 21 nights in Jul 2023
Response from Front Desk Supervisor, Hollie Vehikite on 2023/8/17
Hello Craig J, We are delighted to see that you enjoyed the service during your stay with us. Thank you for your feedback! The Residence Inn Team

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay close to alot of things
3rd stay at this hotel extremely pleased with everything
Stayed 1 night in Jul 2023
Response from Front Desk Supervisor, Hollie Vehikite on 2023/8/17
Hello Randy, We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future! Thank you for your kind review. We truly appreciate your feedback. The Residence Inn Team

10/10 Excellent

Christy, LOOMIS

Stayed 1 night in Jul 2023

10/10 Excellent

Keisha

Stayed 1 night in Jul 2023

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, friendly staff and super close to shopping and restaurants!
Stayed 2 nights in Jun 2023

10/10 Excellent

Maren

Stayed 1 night in Jun 2023

10/10 Excellent

Cindy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was the best!!!
Stayed 2 nights in May 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen in room, location was great, walkable dinner and shopping options, breakfast was great!
Stayed 4 nights in May 2023

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, quiet and nice breakfast
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
The couch was broken and if you sat on the edge, you'd sink to the middle. Obviously an issue with just the room I was staying in. The rest of the room was fine.
Stayed 6 nights in Apr 2023
Response from JM on 2023/4/13
Thank you for your feedback, we apologize for the couch, we will make sure to fix it. We look forward to hosting you again soon!

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Sheila

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I didnt like that i reserved a room with 3 beds and got a room with one bed.
Stayed 2 nights in Mar 2023
Response from JM on 2023/4/13
Our apologies, as all our studio suites have a pull out sofa bed.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Trinity was wonderful. Very professional, welcoming, and kind.
Stayed 2 nights in Mar 2023
Response from Front Desk Supervisor on 2023/3/28
We are so happy to hear that you enjoyed our awesome staff!

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again. Loved it.
Stayed 2 nights in Mar 2023
Response from JM on 2023/4/13
And we look forward to having you back!

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont really have a lot of opinions as we arrived late at night and left early. The staff was lovely and the room was perfect sand very clean
Stayed 1 night in Feb 2023

8/10 Good

Ronald

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent. Hotel was clean and the pool and hot tub were nice. We didn't eat breakfast because the window was too short. Would have been great if breakfast went until 10AM. We had quite a bit of noise and had to call the front desk twice because someone above us was moving furniture and it sounded like they were doing gymnastics. Housekeeping was vacuuming the hallway outside our door at 9:30PM. Nothing was done after calling the front desk. Not a cheap room for all the noise we had.