Some of the reception and bar staff seemed standoffish and uneager to help. I'd like to say not all, as one gentleman on reception in particular was very kind and helpful,
The kitchen staff and cleaners were also very lovely, though I feel understaffed.
The water frequently turned off for hours at a time, making washing and using the toilet quite difficult. It may well have been due to the massive storm that took place the day of arrival, but the staff where nowhere to be found during this issue to help.
The lifts also broke down frequently, and on the 7th floor, it was a bit of a challenge.
We also found ants in our room, so couldn't really bring snacks there.
The rooms was comfortable though could have been cleaner, the aircon kept the room lovely and breathable.
The location was very convenient for shops and beach access, and the balcony view was breathtaking.
I'd come back if I heard changes had been made, rooms cleaner and the facilities worked.