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Reviews of The penruddocke arms

2.5 out of 5
The penruddocke arms
Hindon Road, Salisbury, England

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 3 out of 21 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Edward

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from as on 2024/3/25
Thanks for the great rating

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The owner was pleasant and obliging, however, the accommodation was shabby and in places very untidy and dirty, which was not welcoming. Outside the part of the building in which the accommodation was located, there were discarded pieces of domestic rubbish and building rubbish. Overall this lack of care gives the impression of a place where we might also question hygiene, so we would not choose to visit again.
Stayed 2 nights in Oct 2023

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities
A bit dated but a lovely stay apart from that. Gets a bit noisy due to being so close to the road and railway, and single-glazing does not help much. However, rooms were lovely and comfy, and nicely decorated. Enjoyed watching films on TV in the evening from my cosy bed.
Stayed 4 nights in Aug 2023
Response from Andre on 2023/8/31
Thank you for your kind feedback. We are working to resolve the window issue but its a small struggle due to being a listed building.

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from andre on 2023/10/14
Thanks for the A++ review

6/10 Okay

Abegail

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rubbish outside the property. The Wi-Fi didn’t work.
Stayed 1 night in Aug 2023
Response from Andre on 2023/8/12
Abigail, Sorry you couldn't get the wifi to work. The building has quite thick walls so very rarely there is a drop-out. I personally stayed in the same room as you the 2 nights before without issue. We will raise this with our supplier.We havent been at the pub very long and are struggling to get a clearance firm to remove the detritis someone dumped just before we took over.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penruddocke
Staff very helpful, dinner and lunch were goid an quite well priced. Room large and en suite a good size.
Stayed 1 night in Jul 2023
Response from andre on 2023/8/12
Thank you for your kind words

4/10 Poor

Gemma

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Andre on 2023/7/4
Thank you for your review. Sadly without any comments we cannot address your issues or ascertain why it was such a low score compared to our other reviews

8/10 Good

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Andre on 2023/7/4
Thank you for your review

2/10 Terrible

Michael

Stayed 2 nights in May 2023
Response from Mark on 2023/6/5
We are unsure what is so terrible without any comment or indeed without any issue raised at the property.

8/10 Good

Frances

Liked: Staff & service
Disliked: Property conditions & facilities
Average
We didn’t know until we arrived that it is under new management. It definitely is a work in progress. Having said that the staff including the manager were excellent. However the place is quite tired and scruffy particularly upstairs. The bar area is ok, looks recently sorted out. The bedroom needed decorating although the bed was comfortable and bedding was clean. It was curry night so apart from chicken nuggets and fries curry was the only choice which was disappointing. Outside the property needs cleaning and tidying up and the windows need cleaning. However we do wish the new management all the best for the future.
Stayed 1 night in May 2023
Response from Andre on 2023/5/14
Thank you for your feedback.There are lots of improvements happening daily and our priority was to ensure the building was clean and hygenic. This coming week all the rooms are being painted and we are trying to get a window cleaner - being mindful of the single glazing.We're glad you had a pleasant stay overall and hopefully you come back and see the changes we have made soon. Thank you for Staying with us.

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly atmosphere good host food was excellent
Stayed 1 night in Dec 2022

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived about 22.15 and was greeted by our host , she showed us up to our room and gave us information about the stairs and door lock for diwnstairs. There were drinks and buscuits available in the room. It was a good sized room and bathroom, with a double bed and a set of bunk beds.
Stayed 1 night in Oct 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good food
Stayed 1 night in Sep 2022

4/10 Poor

Julia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Viele Kleinigkeiten die nicht ordentlich funktioniert haben! Aber zur Reparatur bemüht.
Stayed 1 night in Oct 2023
Response from Andre on 2023/10/14
We are unsure what is broken and repaired? You didnt raise any issue at the property during your stay so we were unable to assist you.

10/10 Excellent

Kristof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying
Very friendly & helpfull staff. Food is delicious
Stayed 1 night in Aug 2023
Response from Andre on 2023/8/31
Thank you for your kind feedback

8/10 Good

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful place
Large room with a bunk bed for children, the bathroom is fine, but a table and a couple of chairs are missing in the room. The curtains do not block the light, every car that passes by on the road is noticeable. family friendly place close to Salisbury.
Stayed 1 night in Apr 2023
Response from Andre on 2023/4/30
Thank you for your review Rodrigo,There is an ownership change happening tomorrow and as part of that most of your points will be addressed. The curtains are on the list to be done this week. As the building is Grade 2 listed we cant easily put in double glazed windows but that adds to the character of the building.