There is no slide and hasn't been for over a year. Pool is totally closed down for months I guess so they can remove the non working slide. Won't refund your money even when the only reason you came was for your grandkids to swim and slide. They don't have anyone you can call to try and get a resolution. It was all quite ridiculous. Would never recommend this place.
Sharon
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Jamie
親子旅遊
2025 年 7 月 14 日
facility was advertised as having a pool and a waterslide online. This was the sole reason for us booking this hotel. As soon as we walked into the property there was a sign on the door that said that the pool was closed for renovation/maintenance. I requested to cancel our reservation and was given a cancellation number and told that I would have my reservation refunded. However, this did not happen and I was charged for a hotel that I did not even stay at. Tried to get this rectified with Expedia, who could not even get the property to refund. poor customer service and was essentially lied to by the front desk staff shame on you best western.
Jamie
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Sharon
情侶出遊
2025 年 7 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great value for price. Breakfast had many options.
Sharon
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Curtis
2025 年 7 月 7 日
不喜歡:整潔度
Very surprised at poor conditions outside and in lobby area. Best Western Plus has always had a very good reputation. I will not be staying at Best Western Plus any more. I declined to stay there and was refused even a partial refund.
Good luck in future, I know you can correct these problems.
Curtis
於 2025 年 7 月住了 1 晚
4/10 不太好
Jennifer
2025 年 7 月 3 日
不喜歡:員工素質和住宿環境和硬體
BEWARE!! This property looks better in the pictures. Rooms are outdated. Pet fee is ridiculous compared to other, nicer properties- $40 per pet per day. The website says $40 per day. Workers smoke right outside the front door so you have to walk through a cloud of smoke to get to the parking lot. Front desk person was rude.
Jennifer
於 2025 年 6 月住了 1 晚
6/10 一般般
Holly
2025 年 6 月 30 日
喜歡:整潔度、員工素質和住宿環境和硬體
Holly
於 2025 年 6 月住了 1 晚
6/10 一般般
curt
家庭旅遊
2025 年 6 月 29 日
喜歡:員工素質
Room had a stale smell. Hallway carpet not swept well along the edges. Hide a bed very poor sleeping. Pretty pricey for the age and condition of the hotel.
curt
於 2025 年 6 月住了 1 晚
6/10 一般般
JUNE
家庭旅遊, 親子旅遊
2025 年 6 月 25 日
喜歡:整潔度
The staff were really nice and our room was clean. My kids were bummed bc the slide was out of order due to paint chipping. The slide was the whole reason we booked this room. The pool was open and does have weird hours 10:30a to 10pm. My kids would have loved to swim in the morning but it isnt possible bc checkout is 11a. Just so you know if youre booking for the slide in the pool we stayed 6/24/25 to 6/25/25. Id call and check with the property.
JUNE
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Louise,MANITOU SPRINGS
2025 年 6 月 25 日
喜歡:員工素質
Reception good. Lovely young woman.
Room ok. Some scraps of old paper behind night stand … saw when I tried to find an open plug for my phone. No convenient plugs near bed or desk/table… no plug on lamps.
Fridge doesn’t seem very cool … no freezer for my cold packs.
So definitely not as good as Hampton Inn or Holiday inn express, but the bed is comfortable, the pillows are good.
A/C too cold for me when I entered (68*) and room did not get much warmer when I turned it up.
Glad I have my hoodie and long sleeve pj’s.
Louise
於 2025 年 6 月住了 1 晚
4/10 不太好
Karson
2025 年 6 月 23 日
Karson
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Brandon
家庭旅遊
2025 年 6 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
Property is what you would expect, but the breakfast was awesome. The host helping with the breakfast was friendly and helpful.
Brandon
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Rose
親子旅遊
2025 年 6 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nice friendly staff.
Rose
於 2025 年 6 月住了 1 晚
10/10 有夠讚
james
2025 年 6 月 20 日
喜歡:整潔度、員工素質和住宿環境和硬體
james
於 2025 年 6 月住了 3 晚
6/10 一般般
Sharon
2025 年 6 月 17 日
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
Sharon
於 2025 年 6 月住了 1 晚
2/10 很糟糕
Sandra Lee,St Johns
商務旅客, 團體旅遊
2025 年 6 月 15 日
不喜歡:整潔度、設施服務和住宿環境和硬體
First off - they gave us a key to a room that had people in it. Then they kept giving our room key to other people so people were barging in ALL DAY LONG. ZERO safety. The front desk staff were accommodating but the hotel is the worse I’ve ever been in. Pool was dirty, slide was closed and wifi wasn’t working.
Sandra Lee
於 2025 年 5 月住了 1 晚
10/10 有夠讚
rhonda
2025 年 6 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
We arrived late and I knew there would be a problem with my reservation as I had to change my dates through a 3rd party booking. The staff was great and made the check in a non issue. We were starving and was given direction to a 24 hour Mexican restaurant that was perfect. Beds were great! We slept late and just missed breakfast. Again the staff went the extra mile and let us fill up togo boxes with delicious breakfast foods. There was an amazing assortment! Best hotel breakfast on the trip! 10+ rating for the staff! The hotel is a.bit older but our room was clean and comfortable.
rhonda
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Darris,Colby
2025 年 6 月 12 日
Darris
於 2025 年 5 月住了 1 晚
6/10 一般般
Skye
情侶出遊, 家庭旅遊, 親子旅遊
2025 年 6 月 12 日
喜歡:員工素質、設施服務和住宿環境和硬體
The pull out bed needs replaced. It was gross! Stains and the mattress was so thin. Not ok. Had to sleep on the closed couch because the pull-out bed was terrible. The two other beds were ok. But that pullout bed was terrible. Also there was no bedding or pillows for it. So after checking in had to go down at midnight to get the bedding with no pillows
Skye
於 2025 年 6 月住了 1 晚
8/10 不錯哦
James,Jewell
商務旅客
2025 年 6 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice enough, has a pool and breakfast. Room was clean, bed was comfortable, it had a nice work space. Getting a bit dated, plug ins are sparceno USB ports for phone charger,, that kind of thing. Otherwise a good stay
James
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Molly
2025 年 5 月 31 日
Molly
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Tiffany
親子旅遊
2025 年 5 月 31 日
喜歡:整潔度
不喜歡:設施服務
We booked this place because of the water slide but when we got there it was closed off. There was no wifi also. The beds are kinda hard. The staff was amazing though. Very friendly.
Tiffany
於 2025 年 5 月住了 3 晚
10/10 有夠讚
James
家庭旅遊, 親子旅遊
2025 年 5 月 30 日
This was such a nice hotel! We got in super late at 3AM and accidentally booked the night after online. The staff was accommodating and made it an easy fix. We also were thoroughly impressed with the amazing breakfast and the employee working there. She was so sweet and accommodating to us and our 3 kids! Wish we had been able to stay longer!
James
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Adam
2025 年 5 月 26 日
喜歡:整潔度和住宿環境和硬體
Great breakfast service, and kind employees!
Adam
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Teresa
2025 年 5 月 25 日
喜歡:整潔度和住宿環境和硬體
My Best Friend and I decided that I wanted a break from work ( designs and customers ) and Cheryl from daily child care for her granddaughters. Two sisters on escape to relaxation, our room pillow top bed’s, snuggly pillows and breakfast perfect of course. Truly felt pampered, the staff were friendly courteous offering information about local restaurants.
Thank you so much
The Sisterhood
Teresa
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Isaac
2025 年 5 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We accidently made a mistake booking. The staff was kind and went out of their way to take care of us and resolved our issue.