2/10 Terrible
Trevor, Sun Lakes
2023/7/18
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t go to this place, or his other Iris B&B / Inn. Terrible location, and nothing works. Supposed to have breakfast included - but nothing! very noisy - street traffic and honking is awful. Sleeping isn’t easy. He used my balcony as a towel drying place, which meant workers were in and out. Again, nothing works. Security box, A/C, TV, even the shower - a bolt on the shower door handle fell off while I was showering and rolled into the drain. The guy now claims he’s going to sue me for the cost of the plumber who fixed it. As if his cheap shower falling apart is my fault. But worst of all, after I said I’d had enough and was leaving after 2 nights of a planned 4 night stay, he repeatedly told me (and texted) that he’d give me a refund for the last 2 nights. But when Expedia called him to confirm, he refused to refund the last 2 days. He’s a complete liar, and in subsequent texts about this he threatened me. Yes - unbelievable! AND said he was going to call the police because I called him a liar, which he claims is against Italian law. DO NOT STAY HERE! I have no idea how his ratings are high - probably friends and family pumping up the numbers. The owner is Christian Guadagno and he’s truly evil. I use Expedia ALL the time - Gold member - and this was the WORST experience ever. Stay away. He doesn’t deserve your money and you’ll have a terrible time if you stay there.
Trevor
Stayed 4 nights in Jul 2023