"Beware of this hotel. Front desk staff and manager tried to tell us we did not book an all inclusive option. The staff also tried to tell us the AI option listed on our receipt was for the hotel amenities, but NOT for food, beverages, and snacks, even though we paid an up charge during booking. I have never heard of such a thing! AI to use the pool and beach? After 2 hours on chats/phone calls to confirm our AI with Expedia, the hotel still did not care to fix the issue. Manager sat behind closed doors as my bf and I wasted our vacation time patiently trying to confirm emails got to them and were stated correctly. I really think they were just trying to make things difficult for us, as we later found out that this same thing was happening to other guests at check in too. This was a huge turnoff and we will never revisit this place. "