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Reviews of TownePlace Suites by Marriott Sacramento Cal Expo

2.5 out of 5
TownePlace Suites by Marriott Sacramento Cal Expo
1784 Tribute Rd, Sacramento, CA

Reviews

7.6

Good

Rating 10 - Excellent. 87 out of 196 reviews" "
Rating 8 - Good. 40 out of 196 reviews" "
Rating 6 - Okay. 22 out of 196 reviews" "
Rating 4 - Poor. 18 out of 196 reviews" "
Rating 2 - Terrible. 29 out of 196 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Rafael

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Areas did not smell clean. Unpleasant odor in halls.
Stayed 2 nights in May 2024

4/10 Poor

imtiyaz

Disliked: Staff & service, property conditions & facilities
In my room the TV not working properly I have to call for kitchen garbage and kitchen pot and 40 bags
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca, Lompoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ashlyn

Traveled with group, Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Came for a work trip with a coworker and she had bugs in her room and had to change rooms 2 times. Staff was very nice and accommodating. Breakfast staff was especially friendly! Had an encounter with someone that followed me to my car outside the hotel to ask me some questions and, being a young woman, I was caught off guard. That’s mainly the reason for the lower stars…
Stayed 3 nights in Apr 2024
Response from TownePlace Suites Cal Expo on 2024/4/17
Your feedback has been shared with our entire team. We apologize for falling short on your stay with us. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Sandy

Stayed 1 night in Apr 2024

2/10 Terrible

Stacie

We didn’t even get to stay at Towneplace Suites. We went to check in and were told that they overbooked the hotel and sent us over to Fairfield by Marriot. I booked at Towneplace because my daughter’s volleyball team was all staying there and they had a full kitchen. We ended up having to stay at a different hotel than the team and the Fairfield was much older, very outdated and had no kitchen. There were other people checking in when we did that had the same experience.
Stayed 3 nights in Mar 2024
Response from TownePlace Suites Cal Expo on 2024/3/23
Thank you for taking the time to share your feedback. I do apologize that we fell short. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

2/10 Terrible

Casey

Stayed 1 night in Feb 2024
Response from TownePlace Suites Cal Expo on 2024/4/17
Your feedback has been shared with our entire team. We apologize for falling short on your stay with us. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Gian Carlo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The sofa bed should still be a bed, not a slab of concrete. I had to ask for the sheets for the sofa bed. Property smelled bad.
Stayed 1 night in Feb 2024
Response from Towneplace Suites Cal Expo on 2024/2/25
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. We always want to ensure our guests feel happy and welcomed, I will be sure to pass on your feedback with the team.We hope you will give us another opportunity should your travels bring you back to the area.

2/10 Terrible

Alexis

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I’m not sure where the 4/5 star reviews are coming from . The TownPlace Suites by Marriott 1784 on Tribute Road is not a place I would ever return to or recommend. It’s understaffed, smells like a smokers hotel, they don’t communicate clearly and what they have advertised on Expedia is false advertisement. They are undergoing construction; failed to let us know that the TVs would not work an entire day and that they were turning off the hot water from 10 am - 6 pm . And our key cards stopped working at 10 am the day we had check out at 11 am . The pool is green; not sure if they have just given up on it. Find a different place there are many options in the area .
Stayed 2 nights in Feb 2024
Response from TownePlace Suites Cal Expo on 2024/2/20
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

10/10 Excellent

LUIS

Stayed 1 night in Jan 2024
Response from TownePlace Suites Cal Expo on 2024/3/23
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you taking the time to leave this review.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from TownePlace Suites Cal Expo on 2024/1/22
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you taking the time to leave this review.

2/10 Terrible

Marky

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TownePlace Suites Cal Expo on 2024/1/8
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

4/10 Poor

Rabanjala

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Blah
It was lack luster for a Marriott .. I wanted to stay another night but the hotel didn’t have the stay another night desire . Not the Marriotts I’m use to .
Stayed 2 nights in Dec 2023
Response from TownePlace Suites Cal Expo on 2024/1/8
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

6/10 Okay

Amitabh

Stayed 1 night in Dec 2023
Response from TownePlace Suites Cal Expo on 2023/12/27
Thank you for taking the time to share your thoughts regarding your stay.

2/10 Terrible

Dharminder

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carlee W. on 2023/12/25
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, overall.
Stayed 1 night in Dec 2023
Response from TownePlace Suites Cal Expo on 2023/12/20
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Jaime Andres

Stayed 2 nights in Dec 2023
Response from TownePlace Suites Cal Expo on 2023/12/19
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Petesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TownePlace Suites Cal Expo on 2023/12/15
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top tier service & comfortability
Always an amazing experience. Every single person on their staff is welcoming, friendly, and helpful… from housekeepers to front desk. They don’t miss!
Stayed 1 night in Dec 2023
Response from TownePlace Suites Cal Expo on 2023/12/9
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Richard

Stayed 3 nights in Dec 2023
Response from Towneplace Suites on 2023/12/7
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

10/10 Excellent

mao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room and friendliness of the staff.
Stayed 3 nights in Nov 2023
Response from TownePlace Suites Cal Expo on 2023/12/2
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in
Stayed 3 nights in Nov 2023
Response from Towneplace Suites Cal Expo Team on 2023/11/28
Thank you, Joshua, for taking the time to leave a review from your stay with us! We greatly appreciate your feedback and hope to see you again!

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
This is an excellent hotel. Spacious room, comfy beds, very clean. I couldn’t ask for more in the room. The breakfast was good as well with great strong coffee. My only nitpicks are the other guest noise, construction noise and the lack of handicap parking spots.
Stayed 1 night in Nov 2023
Response from Carlee on 2023/11/14
Grant, we truly appreciate you taking the time to share your experience with us. I am happy to hear you enjoyed the breakfast and coffee. It's a great way to start the day. As pleased as we are to hear about that I am sorry you encountered some noise at unpleasant times. We hope you will return in the future to stay with us!

10/10 Excellent

Kelvin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carlee on 2023/11/6
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carlee on 2023/11/6
Thank you, Jennifer, for taking the time to leave a review from your stay with us! We greatly appreciate your feedback and hope to see you again!

8/10 Good

Hongchuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Nov 2023
Response from Carlee on 2023/11/6
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.

10/10 Excellent

Esaias

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really nice place to stay
Stayed 12 nights in Oct 2023
Response from Carlee on 2023/11/2
Thank you, Esaias, for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.

8/10 Good

Joel

Stayed 2 nights in Oct 2023
Response from Carlee on 2023/10/31
Thank you, Joel, for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.

6/10 Okay

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place.
Stayed 3 nights in Oct 2023
Response from Carlee on 2023/10/25
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023
Response from Carlee on 2023/10/24
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Hope

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from TownePlace Suites Cal Expo Team on 2023/10/20
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Rodney

Stayed 3 nights in Oct 2023
Response from TownePlace Suites Cal Expo on 2023/10/9
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Roger

Clean room. Excellent service. Decent location. Food Shopping
Stayed 4 nights in Oct 2023
Response from TownePlace Suites Cal Expo on 2023/10/8
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from TownePlace Suites Cal Expo on 2023/10/8
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Randy

Stayed 1 night in Sep 2023
Response from TownePlace Suites Cal Expo on 2023/10/23
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Aaron

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Construction at the hotel
There was construction taking place and at 7 am on a Sunday morning they started the construction. Had I known there was construction taking place I would have stayed somewhere else.
Stayed 1 night in Sep 2023
Response from Alyssa on 2023/10/1
Thank you for taking the time to share your review. We do our best to ensure that each and every guest has a stay that exceeds their expectations, and we are so sorry to hear about the challenges you encountered with the noise from other guests. Your feedback is very important to us and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again in the future so we can provide you with a much better experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from TownePlaces Suites Cal Expo on 2023/10/8
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Carlee on 2023/10/28
Thank you, Rodney, for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.

8/10 Good

Queila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Towneplace Suites on 2023/9/28
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 1 night in Sep 2023
Response from Alyssa on 2023/9/26
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Elizabeth

Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Alyssa on 2023/9/26
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area. Have a great day!

8/10 Good

Stephanie

Liked: Cleanliness
Second
Although I was able to check in an hour early, they did not warn me that the carpet in the room was freshly shampooed, so I found out the carpet was wet when I removed my shoes. Having a full-sized microwave, refrigerator, and a cook top was convenient. The lady serving breakfast was so kind.
Stayed 3 nights in Sep 2023
Response from Alyssa on 2023/9/19
Thank you for taking the time to share your thoughts. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Sharika

Stayed 2 nights in Sep 2023
Response from TownePlace Suites Cal Expo on 2023/10/8
I appreciate you taking the time to share your feedback.

10/10 Excellent

Monica

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Alyssa on 2023/9/12
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Alyssa on 2023/9/7
Thank you for taking the time to share your review. We do our best to ensure that each and every guest has a stay that exceeds their expectations, and we are so sorry to hear about the challenges you encountered. Your feedback is very important to us and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again in the future so we can provide you with a much better experience.

10/10 Excellent

jingwen

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Alyssa on 2023/9/7
Thank you for taking the time to share your review and for the perfect score! We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back again on your next visit to Sacramento.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, room comfort
Great place to stay
Staff was very friendly and helpful. The room was very comfortable and clean.
Stayed 2 nights in Sep 2023
Response from Alyssa on 2023/9/5
Thank you for taking the time to share your review and for the perfect score! We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back again on your next visit to Sacramento.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Amazing
Stayed 2 nights in Aug 2023
Response from Alyssa on 2023/9/5
Thank you for your kind feedback! We are truly glad to hear of your experience. We hope to welcome you back soon!

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2023
Response from Alyssa on 2023/9/19
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Yelena

Disliked: Cleanliness, property conditions & facilities
Roaches, paid parking
Stayed 3 nights in Aug 2023
Response from Alyssa on 2023/9/5
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my front desk staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to Sacramento. Have a great day!