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Reviews of Studio 6 Sacramento, CA - Natomas & SMF Airport

2 out of 5
Studio 6 Sacramento, CA - Natomas & SMF Airport
3796 Northgate Blvd, Sacramento, CA

Reviews

5.4
Rating 10 - Excellent. 139 out of 1002 reviews" "
Rating 8 - Good. 177 out of 1002 reviews" "
Rating 6 - Okay. 206 out of 1002 reviews" "
Rating 4 - Poor. 202 out of 1002 reviews" "
Rating 2 - Terrible. 278 out of 1002 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Sunil

Business traveler
Disliked: Amenities
Good
Stayed 1 night in Apr 2024

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Nancy Y. on 2024/4/4
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean and nice
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/18
Hi Isaac, Thank you for the perfect rating!Natalie #Team6

2/10 Terrible

Dewitt

Traveled with family and small children, Business traveler
Disliked: Staff & service, property conditions & facilities
Checked in with two children. Why I was put on second floor was beyond me. Maria called after I just got off a ten hour shift saying a complaint from downstairs of noise. Which was not valid at all. Then called the police to get us out. Didn’t leave and can’t wait to speak with corporate. Read the reviews she been trying to rule with an iron fist.
Response from Brand Experience Team on 2024/3/18
Hi Dewitt, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

6/10 Okay

Chelsea

Liked: Room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for Aftershock weekend, felt super safe and comfortable and very satisfied with the complimentary breakfast and other food options within walking distance. Absolutely would stay here again!
Stayed 5 nights in Oct 2023
Response from Brand Experience Team on 2024/1/4
Hi Maria,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 4 nights in Nov 2023

4/10 Poor

Fred

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It said kitchenette but no plates or silver ware, As we were leaving a cockroach came from under the bed
Stayed 5 nights in Nov 2023
Response from Nancy Y. on 2023/11/28
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Better Communication
I called to cancel my booking which the hotel told me they would cancel it. They failed to communicate that we would still get charged and they still checked in the room and charged as an accommodation and not as a No-Show. Front Desk also had little to no experience on booking business travels. Looks like hotel needs to put better effort on training front desk.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 2023/11/20
Hi Traveler,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
It was a nice stay it was nice and quiet
Stayed 2 nights in Nov 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Staff
Horrible staff and motel. Didn't even step foot into the property. Had to call my bank for a refund. What a waste of time.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 2023/11/13
Hi Charles,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Marriah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Giacomo

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Convenient
Great location from the airport and close to a grocery store and lots of fast food. Our room was clean and the bed comfortable. No issues.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 2023/11/6
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Nicki

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk is very rude and the place wasn’t clean. Flood wasn’t swept and I found bugs.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 2023/10/30
Hi Nicki,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Jorge

Thank you so much
They have walk-in showers and the front office has a really employees
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 2023/10/30
Hi Jorge,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

8/10 Good

Enrique Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities
The front desk people are attendable to your needs but sometimes or a bit Moody but overall they are nice okay people to understand your needs overall the place is okay but some things need to be better clean like the AC system bathroom vent. Five stars if this we're taking care of overall you guys are great
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 2023/10/24
Hi Enrique Carlos,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Courtney

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Brianna

Stayed 2 nights in Oct 2023

4/10 Poor

Jessica

Traveled with family
Disliked: Staff & service, property conditions & facilities
Beds are super uncomfortable for the price they charged us for the room.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 2023/10/17
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities
The floor was so dirty that my bare feet were black in 20 minutes.
Stayed 5 nights in Oct 2023
Response from Nancy Y. on 2023/10/17
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Less Lesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 2023/10/6
Hi Less Lesa,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Vandaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to get new keys twice, otherwise nice stay
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 2023/10/6
Hi Vandaira,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Misty

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was very unhappy when I arrived and checked in, to my 1-queen studio w kitchenette, to find only a full-size bed. This hotel advertises full-sized beds as queen-size. I measured the bed wit my iPhone measuring app to verify it was not just my eyes playing tricks on me. Not cool! I previously stayed in a double queen room at this same location and was very happy with that room. The beds were true to size queens and the double queen and very comfortable. This was a less expensive room then the studio mentioned above. Had I known what the studio was going to be like, I would have opted for the less expensive double queen. Immediately upon seeing the studio I called the front desk and expressed that I was not happy with the studio. They would not allow me to switch rooms to the less expensive double queen, which their website showed available units, but did offer me a full refund. Still, the refund took over a week to reflect back to my bank, I had to go through the trouble of finding another hotel last minute, and I had to spend extra money I wasn’t planning to spend. This would have been easily avoidable if Motel 6 had just provided what they advertised.
Response from Brand Experience Team on 2023/10/6
Hi Misty,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Yvonne

Disliked: Staff & service
Stayed 4 nights in Sep 2023

2/10 Terrible

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucky prices
Well let me start off by saying it’s nice here but not for the price it’s asking I’ve got up to 115 a night and these rooms are not worth that price I had to ask for dishes and cooking stuff but when I booked I’m line it said I had a full kitchen which was a lie and I a h night just keeps going up and up I’m only here cause I’m waiting on my apartment to be ready and I’ve been here not even a week and cost about it maybe more than 1000
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 2023/9/28
Hi Amanda,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Kathleen

Stayed 1 night in Sep 2023

8/10 Good

Adan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Topacio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, but it had a humid smell that I was able to mask with air fresheners and Lysol ( just for my peace of mind). Only thing that comes with each hotel/motel was hearing loud slamming, and yelling on Saturday night but was able to fall asleep at 12:00 am.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 2023/8/28
Hi Topacio,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Aline

Great location and wonderful customer service
Stayed 6 nights in Aug 2023
Response from Brand Experience Team on 2023/8/21
Hi Aline, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and makes sure you are taken care of
Stayed 5 nights in Jul 2023
Response from Brand Experience Team on 2023/8/21
Hi Stephanie, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Aline

Stayed 9 nights in Jul 2023

6/10 Okay

vang

Was noisy
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 2023/8/7
Hi Vang, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

4/10 Poor

Casey

Traveled with partner
Disliked: Cleanliness
It’s was noisy and alarms were going off all night
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/7/25
Hi Casey, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Nicole

Traveled with partner
Liked: Staff & service
Room was ok with refrigerator/microwave and good counter space. Bed was comfortable. Bathtub had used soap left on the tub from previous renter. Saw one bug on the floor when I was leaving, told the front desk at check out so hopefully they spray. Would stay here again.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 2023/7/17
Hi Nicole,We are glad you had a positive experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Dakota

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Isaac

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff rude,
Stayed 1 night in Apr 2023
Response from Ali Team 6 on 2023/4/22
Hello Isaac we are very sorry to hear of this and take this very seriously. We thank you for taking the time to leave us a review and will be using your feedback to make the necessary improvements. Hope to give you a better experience in the future!

2/10 Terrible

Kathleen

Stayed 1 night in Mar 2023
Response from Ali Team 6 on 2023/4/22
We are sorry to hear that your experience wasn't what we hope it would be. We hope to be able to give you a 5/5 stay in the near future!

6/10 Okay

marisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I had a bad rash from bed bugs. However manager is really helpful
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 2023/4/3
Hi Marisa,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 Good

Andre, Maple Heights

Stayed 1 night in Mar 2023
Response from Ali Team 6 on 2023/4/4
Thank you Andre for the review!

10/10 Excellent

David

Stayed 5 nights in Mar 2023
Response from Ali Team 6 on 2023/4/4
5 out of 5! How kind. Thank you, David!

6/10 Okay

Liana

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Ali Team 6 on 2023/4/4
Thank you Liana! Come back soon!

8/10 Good

Jill

Stayed 1 night in Feb 2023
Response from Ali Team 6 on 2023/4/4
We thank you for taking the time to leave us a review. You rock.

6/10 Okay

Ted

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Had dirty syringe right outside my door and littering parking lot, people seemed to live inside the motel and were super loud. Price was ok
Stayed 1 night in Feb 2023
Response from Ally on 2023/2/26
We are very sorry to hear of this and we appreciate you taking the time to leave us a review. Our goal is to make improvements so this doesn't happen again.We hope to be able to give you a better 10/10 experience in the near future for any of your lodging needs!#Team6

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was super cool and sweet
Stayed 1 night in Jan 2023
Response from Nancy Y. on 2023/1/26
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Nancy Y. on 2023/1/26
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6