Exterior

Reviews of Hilton Sacramento Arden West

3.5 out of 5
Hilton Sacramento Arden West
2200 Harvard St, Sacramento, CA

Reviews

7.6

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 84 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One minor inconvenience... I was surprised to find that the "office center" did not have a fax or scanner available, so I had to go elsewhere.
Stayed 3 nights in May 2024
Response from JM on 2024/5/8
Hello Richard. We appreciate your feedback and apologize for the inconvenience you experienced regarding the lack of fax or scanner availability in our Business Center. Your comment helps us identify areas for improvement to enhance our guests' experience. We'll certainly take your suggestion into consideration for future enhancements. Thank you for bringing this to our attention.

6/10 Okay

Robert

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our room smelled like rotten yogurt.
Stayed 1 night in Apr 2024
Response from JM on 2024/5/2
Hello Robert. We apologize for the unpleasant odor in your room. Your comfort is our priority, and we regret falling short. We'd love to have you as our guest again to ensure you have the best travel experience. Thank you.

6/10 Okay

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
It is a decent hotel, clean and the bed is comfortable enough. However the sofa bed is terrible. You can feel the spring poking your back. The food at the restaurant is very good.
Stayed 1 night in Apr 2024
Response from JM on 2024/5/2
Hello Valerie. Thank you for your feedback. We're glad to hear you found our hotel clean and the bed comfortable. We apologize for any discomfort you experienced with the sofa bed and will look into improving this aspect. We're delighted you enjoyed the food at our restaurant and hope to welcome you back for another stay soon.

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is industrial outside the hotel property. The hotels property is clean and well taken care of but once you leave that area it is not safe.
Stayed 1 night in Apr 2024
Response from JM on 2024/4/24
Hello Jose. Thank you for highlighting the cleanliness and upkeep of our hotel property. We prioritize maintaining a safe and welcoming environment for our guests within our premises. We understand your concern about the surrounding area and will continue to work towards ensuring the safety and comfort of our guests. Thank you for choosing to stay with us. We hope to have you again in the near future.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dated
Stayed 1 night in Apr 2024
Response from JM on 2024/4/8
Hello Brad. Thank you for taking the time to share your feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Terene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Mar 2024
Response from JM on 2024/3/14
Hello Terene. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Keila

Stayed 1 night in Mar 2024
Response from JM on 2024/4/1
Hello Keila. We’re thrilled that you were satisfied with your stay! We hope to have you again in the near future!

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from JM on 2024/3/13
Hello Kevin. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

2/10 Terrible

Fabian

Stayed 1 night in Mar 2024
Response from JM on 2024/4/1
Hello Fabian. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

6/10 Okay

Enrique

Business traveler
Liked: Staff & service
The property is showing its age. The room clean, but a bit run down.
Stayed 2 nights in Feb 2024
Response from JM on 2024/2/27
Hello Enrique. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Dawn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Ugly suburban hotel that overcharges for food and parking when you don’t need it
Stayed 1 night in Feb 2024
Response from JM on 2024/2/27
Hello Dawn. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Comfortable beds and a quiet upper floor. There is no longer an executive lounge - the Expedia listing should be updated. The bathrooms need to be updated.
Stayed 2 nights in Feb 2024
Response from JM on 2024/2/22
Hello Amanda. Thank you for sharing your experience. We're pleased to hear you enjoyed your stay. We appreciate your feedback regarding the executive lounge and bathrooms, and we'll take this into account for future updates. Your input helps us improve, and we hope to welcome you back for an even better stay.

10/10 Excellent

manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from JM on 2024/2/22
Hello Manuel. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

fernando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and no additional parking surcharges like my last booking. Rooms are clean and well equipped.
Stayed 1 night in Feb 2024
Response from JM on 2024/2/20
Hello Fernando. Thank you for the 5 star review! Thank you for choosing us. We hope to serve you again in the near future.

6/10 Okay

Rajat

Average hotel
Stayed 2 nights in Feb 2024
Response from JM on 2024/2/20
Hello Rajat. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was extremely quick and we were well informed at the front desk about all the things they have and offer.
Stayed 1 night in Feb 2024
Response from JM on 2024/2/19
Hello Vanessa. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JM on 2024/2/19
Hello Vahid. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

ILISAPETI

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from JM on 2024/2/14
Hello Ilisapeti. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Hilmon

Stayed 1 night in Feb 2024
Response from JM on 2024/2/14
Hello Hilmon. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Czarina

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Needs major room updates. Bathroom tub interior was peeling and floor in the room was barely vacuumed. Room curtains were stained. The room was so dusty that you could see dust floating everywhere but if you’re looking for a place to just sleep I guess this is fine. Not walking distance to anything.
Stayed 1 night in Feb 2024
Response from JM on 2024/2/9
Hello Czarina. Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay. Your comments are valuable to us, and we will address them with our housekeeping and maintenance teams to ensure improvements are made. We understand the importance of a clean and comfortable room, and we will work diligently to meet our guests' expectations. We appreciate your input and hope to have the opportunity to welcome you back in the future to provide a more satisfactory experience.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JM on 2024/2/7
Hello Antoinette. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

richard

Disliked: Staff & service, room comfort
Much to be desired!
Aside from the greeter at the font door I found the staff to be racial,my room didn't have heat and I was charged $22.00 for breakfast which wasn't disclosed to me until I had eaten There is no sign indicating this nor was I told I was only seated!
Stayed 1 night in Feb 2024
Response from JM on 2024/2/5
Hello Richard. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

WILMA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JM on 2024/2/5
Hello Wilma. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

GAURAV

Stayed 1 night in Feb 2024
Response from JM on 2024/3/22
Hello Gaurav. We regret that your stay at our hotel fell short of expectations. Your feedback is important, and we look forward to hosting you again for a more enjoyable experience.

2/10 Terrible

STephanie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t give me the room that I booked. Receptionist was rude. When I asked more questions, he just stared at me. Nice lobby but once up the elevator, dirty carpet floors, hair on bed sheets. No customer service at all and old.
Stayed 3 nights in Jan 2024
Response from JM on 2024/2/5
Hello Stephanie. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Ashley

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Smelled really weird in elevator & hallways.
Stayed 2 nights in Jan 2024
Response from JM on 2024/1/29
Hello Ashley. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Excellent

Ush

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JM on 2024/2/5
Hello Ush. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Katherine

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from JM on 2024/2/5
Hello Katherine. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Duane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice the beds were comfy room spacious a f they had charge ports for each bed was nice
Stayed 1 night in Jan 2024
Response from JM on 2024/1/25
Hello Duane. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

10/10 Excellent

Yesenia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from JM on 2024/1/25
Hello Yesenia. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

6/10 Okay

Quirino, Everett

Stayed 1 night in Jan 2024
Response from JM on 2024/1/23
Hello Qurirno. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met expectations
One night only. Didn’t use any services. One elevator not working so wait was longer than usual. Generally quiet. Not really a great area for walking. Industrial and freeway.
Stayed 1 night in Jan 2024
Response from JM on 2024/1/23
Hello James. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

4/10 Poor

Cameron

Stayed 1 night in Dec 2023
Response from JM on 2024/1/8
Hello Cameron. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Ahmad

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
All was good but realize the top sheets of our bed is dirty and has stains. With that im thinking the bedsheets are not clean and so.
Stayed 2 nights in Dec 2023
Response from JM on 2024/1/2
Hello Ahmad. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JM on 2023/12/19
Hello Laura. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Deanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from JM on 2023/12/19
Hello Deanna. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Richard

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from JM on 2023/12/15
Hello Richard. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Mario

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No heating...and stolen card...
Family trip to Sacramento apon arrival/ chek-in we learn that HVAC system is not working and will not be fixed until the following day, it's December lows in the 40s with 2 children. Also my wife misplaced her debit card by the lobby atm & 10 minutes later she was alerted of use, a grub hub order from another guest at the hotel. Very disappointed...
Stayed 1 night in Dec 2023
Response from JM on 2023/12/15
Hello Mario. Thank you for sharing your feedback. We apologize for the inconvenience caused by the HVAC issue during your stay and assure you that we have taken steps to prevent such occurrences in the future.Regarding the incident with your wife's debit card, we understand your concern. While we prioritize guest safety and security, we unfortunately cannot control individual actions. We encourage guests to report any lost items or suspicious activities immediately.We value your input and hope to provide a more positive experience on your next visit.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pocket doors for the bathrooms which aren’t on the tracks and don’t close . Heaters in entire hotel is out of service. Staff was friendly but did not tell me there was no heater until they swiped my card for incidentals and I signed . This hotel needs a major renovation .
Stayed 1 night in Dec 2023
Response from JM on 2023/12/15
Hello James. Thank you for your feedback. We sincerely apologize for the inconvenience with the bathroom doors and heating system. Rest assured, these issues are being addressed for future guest comfort.We also regret any communication lapses at check-in and value your comments about our staff. Your input is crucial for our ongoing improvements.We hope to have another chance to provide you with a better experience.

2/10 Terrible

Linda

Business traveler
Disliked: Property conditions & facilities
No heating in rooms and it’s 48 degrees outside
Stayed 1 night in Dec 2023
Response from JM on 2023/12/15
Hello Linda. We sincerely apologize for the discomfort you experienced due to the lack of heating, especially given the cold weather. We understand how crucial a warm and comfortable environment is and are actively working to resolve this issue promptly.We appreciate your understanding and hope to have the opportunity to offer you a more comfortable stay in the future.

8/10 Good

Ramona

Stayed 1 night in Dec 2023
Response from JM on 2023/12/15
Hello Ramona. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Giovanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained but the surrounding area was quite awful. Their we’re homeless and undesirables walking around and it made me weary of leaving my car.
Response from JM on 2024/2/7
Hello Giovanni. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Monetizes everything
The hotel was not bad. I was there for a marathon; hundreds of runners ensured a full hotel. As we came out to catch the bus to the race, at 4:45 a.m., the hotel provided coffee. For $5 a cup. Come on folks, embrace the moment: true hospitality would be to provide at least a little urn of coffee, with little cups. For free. We made you a lot of money after all.
Stayed 1 night in Dec 2023
Response from JM on 2023/12/15
Hello. Thank you for staying with us during the marathon and for your valuable feedback. We're glad you had a positive experience overall.We appreciate your suggestions.We look forward to welcoming you again and hope to exceed your expectations next time.

8/10 Good

Sylvie Al

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are nice and comfortable. The TV is large and nice. The channel selection is no good. Where's the internet?The shower head is too high. I need a shower hose style shower head. The soap smells like a strange man. I won't be able to stay here again due to the bathroom. Also the shower curtain stinks.
Stayed 2 nights in Nov 2023
Response from JM on 2023/12/5
Hello Sylvie. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

2/10 Terrible

Nancie

Stayed 2 nights in Nov 2023
Response from JM on 2023/12/15
Hello Nancie. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from JM on 2023/11/13
Hello Erika. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Piccola, Oakland

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and convenient food options. I like the security feature of needing a keycard to access the elevator.
Stayed 1 night in Nov 2023
Response from JM on 2023/11/7
Hello Piccola, Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from JM on 2023/11/27
Hello James. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Angel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible
Our stay was horrible, we were their for a soccer tournament for my kids. There was a halloween party that did not let us sleep at night, it waa very loud while also got broken in our friends cars and the hotel manager did not want to solve anything.
Stayed 1 night in Oct 2023
Response from JM on 2023/10/31
Hello Angel. We deeply regret the disruptions you faced during your stay, especially given the importance of your children's soccer tournament. Please know that your concerns about noise and security are being urgently addressed by our management. We hope for a future opportunity to better meet your expectations.

6/10 Okay

Simon

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
People who works there are nice and kind but the hotel is too old and the conditions are very poor.
Stayed 2 nights in Oct 2023
Response from JM on 2023/10/30
Hello Simon. Thank you for your review. We hope to serve you again in the near future.