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Reviews of Best Western Victor's Residenz-Hotel Rodenhof

4 out of 5
Best Western Victor's Residenz-Hotel Rodenhof
Kalmanstr. 47-51, Saarbruecken, SL

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 319 reviews" "
Rating 8 - Good. 141 out of 319 reviews" "
Rating 6 - Okay. 20 out of 319 reviews" "
Rating 4 - Poor. 10 out of 319 reviews" "
Rating 2 - Terrible. 1 out of 319 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable place to stay
Very large rooms and good service food was also very good. Carpets could do with a revamp. Overall excellent stay. Secure parking and free spa access
Stayed 1 night in Oct 2023
Response from Best Western Victor's Residenz-Hotel Rodenhof on 2023/10/26
We are very glad to have you as our guest.Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality.We were pleased about your positive assessment of our house. Best regardsYour Team at the BEST WESTERN Victor’s Residenz-Hotel Rodenhof

10/10 Excellent

james

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Your Team Best Western Victor's Residenz-Hotel on 2021/12/19
Thank you very much for your rating. We look forward to welcoming you back to our house soon. Best regards,

8/10 Good

Marcin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Best Western Victor's Residenz-Hotel Rodenhof on 2021/12/8
Schön, dass es Ihnen bei uns gefallen hat. Es freut uns sehr, dass Sie sich die Zeit dafür genommen haben. Wir freuen uns auf ein Wiedersehen. Herzliche Grüsse aus Saarbrücken Ihr Team

10/10 Excellent

JENNIFER, East Stroudsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff, comfortable clean rooms, wifi was actually good, too.
Stayed 1 night in Nov 2021
Response from Best Western Victor's Residenz-Hotel Rodenhof on 2021/11/16
Thank you very much for your review. Doing so will help us to provide you our guests a pleasant atmosphere. In order to continue to improve our performance and quality, we are grateful for any information. We are looking forward to welcoming you soon again in our house. Best regards, Your team of the Best Western Victor's Residenz-Hotel Rodenhof

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Best Western Victor's Residenz-Hotel Rodenhof on 2021/10/6
Haben Sie vielen Dank für Ihre Bewertung. Dass tut uns natürlich sehr leid, dass es Ihnen bei uns nicht gefallen hat. Gerne hätten wir eine Chance von Ihnen erhalten, während Ihres Aufenthaltes. Trotzdem sagen wir DANKE und wünschen Ihnen eine wunderbare Zeit verbunden mit ♥-lichen Grüssen aus Saarbrücken.

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

John

Business traveler
Liked: Staff & service
Bathroom was crazy small
Stayed 1 night in Sep 2020

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL. WILL BOOK AGAIN
This hotel was excellent. Definitely a 4 star in everything. Very efficient staff, clean, well stocked room. provided everything you would want. New swimming pool was very good.We were unable to sample the restaurant as it was being refurbed but if its anything like the hotel it will be great.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Never again!
This kind of hotel and no restaurant available early Saturday evening - what a shame!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. friendly and helpful staff, particularly the young lady on reception. lots of facilities, including a lovely indoor swimming pool.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast; loved the pool. Staff all very nice! Sat at the bar to eat as it was hot when we were there. The guys were nice to us two old broads! Would definitely stay here again.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a very convenient location when traveling. The room was very spacious (2 floors!) and clean. All the members of staff were very friendly an the breakfast was very good.
Stayed 1 night in Apr 2019
Response from Nadine on 2019/5/5
Thank you very much for your review. Doing so will help us to provide you our guests a pleasant atmosphere. In order to continue to improve our performance and quality, we are grateful for any information. We are looking forward to welcoming you soon again in our house. Best regards, Your team of the Best Western Victor's Residenz-Hotel Rodenhof

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

MIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great Hotel and amenities
Room was spacious, comfortable, clean & very quiet. just what was needed on a business trip. the Bar had a good selection of food and drinks. The gym, sauna and swimming pool were relaxing. the only thing that let the hotel down was that the staff were over worked and ended up waiting a long time at reception to get service. My room had not been made up the last night of my stay as they had not realised that I had booked 4 nights and very little was done.
Stayed 3 nights in Jun 2018

10/10 Excellent

Walter G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for holiday or business
Gateway to France, much needed rest and relaxation after trekking half across Europe. Staff where excellent, fluent in German English and French , dinner was superb!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over
A one-night stopover on way north and arrived after dark. Excellent check in, friendly, helpful staff, parked car in garage so didn't need to empty it .... great option. Enjoyable meal in restaurant,mGreat breakfast. All staff friendly and helpful. Recommend and would use again - not sure on location, amidst residential properties, on a bus route so don't know how long to get to town centre etc...
Stayed 1 night in Oct 2017
Thank you for this beautiful praise. We are looking forward to welcome you again Best Wishes Your Best Western Victor's Rodenhof Team

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Best Western Victor’s Residenz-Hotel Rodenhof

8/10 Good

Brian, dk

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel
The temperature in the room was difficult to control (either it was too cold or too hot). The wifi was quite unstable - but free. Good restaurant. Free parking basement.
Response from Team Best Western Victor's Rodenhof on 2016/11/24
We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Best Western Victor’s Residenz-Hotel Rodenhof

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel with a nice pool
it was ok staff polite car park is not available you are asked to park on the street
Response from Team Best Western Victor's Rodenhof on 2016/9/19
We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Best Western Victor’s Residenz-Hotel Rodenhof

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for town centre
Friendly staff, good value form money, the hotal was clean and had excellent facilities.
Response from Team Best Western Victor’s Residenz-Hotel Rodenhof on 2016/9/19
Thank you very much for taking your time to fill out our questionnaire.It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Best Western Victor’s Residenz-Hotel Rodenhof

8/10 Good

Nick, Utica, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Very good option
This is a very comfortable, welcoming, hotel within a relatively (15-20 minutes)short walk to downtown. Saarbrucken is a great city, and this options is a very good neighborhood hotel.
Response from General Manager on 2016/9/19
We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Best Western Victor’s Residenz-Hotel Rodenhof

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MORE THAN PLEASANTLY SURPRISED
Just a quick overnight stay whilst in transit, so not able to comment on neighbourhood facilities. Located in a very quite residential district. Hotel exterior is a little underwhelming, but inside the decor, ambience etc is bright, airy and attractive. Very friendly and helpful staff. Had an evening meal in the bistro area - food was good. In the morning took breakfast in the restaurant - a lovely, room with a garden-type room attached which was beautifully decorated. Great buffet breakfast with just about everything you could want.
Response from General Manager on 2016/9/19
We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Best Western Victor’s Residenz-Hotel Rodenhof

10/10 Excellent

Anne-michelle, stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Great for a family!
Fantastic! With pool and a great breakfast!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

TG, California

Liked: Cleanliness, staff & service, room comfort
Great Room for the Money - Dont expect Extravagant
Great room for the money. Great Breakfast and Nice Staff. Hotel is average and a bit older style but overall it was a good experience

8/10 Good

Aladin, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
very nice hotel, great rooms, clean and comfortable. the staff were very friendly and helpful. breakfast is basic but included in the room rate, so good value. the neighbourhood was a bit boring, however, it is a 10min walk from the central station and a 1min walk from the nearest bus stop.

8/10 Good

James_p

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best western
Nice hotel with very friendly staff. Good facilities

10/10 Excellent

S Williams, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we wanted
The kids chose this for Wifi, indoor pool - and steam bath for me :-) But also very friendly staff, great big room for the three of us, impressive breakfast buffet, and close to town - couldn't wish for anything else

8/10 Good

Hagai, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite location and good restaurant
The room was spacious and clean, the bed was low but comfort. The food in the restaurant was very nice. The internet WIFI connection provided by the hotel (Swisscom) is very slow, not suitable for video calls.
The food
The beer

8/10 Good

MA, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities
classy, good wi-fi & breakfast but a bit remote
I was told at the Saarbruecken train station that I could walk to the hotel in 10 minutes but it was uphill and some of it an isolated area and I got lost in the end so it took me a good half hour (of panic). Even after I had found it, I had to always get a cab into town or to the University campus, even though there is a bus into town and in theory I could have taken 2 buses to the Campus. (I had to be at meetings for 9am though and didn't want to venture an hour-long trip before and after them). The hotel is beautiful, beautiful surroundings, cute rooms with many amenities incl. bath robe and slippers, free wifi and free breakfast buffet (with everything anyone could desire, from fresh fruit to cooked). The bathroom is a bit small (esp. the shower) and the washing basin looked a bit old but everything was spotless. The bed was high quality although the mattress was a bit too hard for my liking and the linen high quality although the duvet was a bit on the thin side (I was cold at night, esp. as the huge radiators did not seem to warm up the large room much). The staff is really friendly (I appreciate a genuine smile). So on the minus side: far from the city centre, hard mattress, difficult to warm up On the plus side: nice tasteful rooms and surroundings, a lot of green outside, free and reliable wi-fi in the room and in the common areas, free breakfast buffet (huge variety), friendly staff, bus stop outside the hotel. Recommended for couples with a car

8/10 Good

Paulcoef, Cologne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good place to stay
A very good hotel with a proffesional staff and a good kitchen. An Ideal location to combine bussines and relaxing.

8/10 Good

Michael, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quiet
A little away from downtown, but the surrounding area makes for a nice walk. It's near several small forests that are nice for jogging and the Saar is only a couple kilometers away also.

10/10 Excellent

Annie, Paderborn, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
From the minute we walked into the hotel all of the staff were friendly and helpful. We had dinner and breakfast the food was lovely and the portions were huge!

8/10 Good

Bunian, Harrogate

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value for Money
We were stopping on route to the ferry port so wanted somewhere for overnight stay. The room we had was on two levels with TVs in both the lounge area and bedroom so it was great to relax prior to the next day's drive. Only draw back was that there was no proper shower (hand held spray in bath). The service at reception and in the bar was friendly and efficient, and the evening meal in the bar was good value compared to previous stops on our journey. There were excellent facilities in the way of a swimming pool and steam room for those who want to take advantage of them.

6/10 Okay

Alan

Liked: Staff & service, room comfort
Disliked: Cleanliness

8/10 Good

Alexander, Växjö

Liked: Cleanliness, staff & service, room comfort
Victor Best Western Saarbrücken
Fantastic staff, very service minded and helpful. Location was 20 minutes walk from city centre. Garage for car was good. Breakfast was good and well maintained.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice Hotel Needs Air Condition
The hotel is in great shape and the rooms are roomy. The hotel staff are very friendly. The reception speak english very well. The only thing this hotel needs is air conditioning. I had to open the hallway door to cool down our room. Granted it was really hot about 36C.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best breakfast
Great hotel, friendly staff, and an amazing breakfast. Only complaint was that the internet was a bit slow, but it was free, so whatever.

8/10 Good

Michael, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - exceptional value
The hotel was great, really nice friendly staff. Price was very pleasing

8/10 Good

OK, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLEASANT SUPRISE
A PLEASANT SUPRISE,GOOD EFFICIENT SERVICE.TUCKED AWAY IN A RESIDENTIAL AREA BUT WITHIN REASONABLE WALKING DISTANCE FROM FROM CITY CENTRE

10/10 Excellent

Marina, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nace hotel
We spent only 1 night in the hotel and everything was wonderfull. Perfect sauna!

10/10 Excellent

Tasos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Wasn't very busy, the staff were welcoming and accommodating, loved the pool and sauna, there were two dud lightbulbs in our room which was the only thing that was wrong with our stay. We often stay in this area as my wife and I drive through here regularly. Will certainly stay here more often.

10/10 Excellent

John, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saarbrucken Hotel
The whole family thoroughly enjoyed our stay at this Hotel. The quality standard of the room and food in the restaurant was extremely good and will definitely stay there again when next visting the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Hotel was in a quite neighborhood. Breakfast was outstanding.Overall a very satisfactory stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort