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Reviews of Ultima Gstaad

5 out of 5
Ultima Gstaad
Gsteigstrasse 70, Saanen

Reviews

9.8

Exceptional

Rating 10 - Excellent. 40 out of 45 reviews" "
Rating 8 - Good. 5 out of 45 reviews" "
Rating 6 - Okay. 0 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Stayed 3 nights in Sep 2022
Response from Simon Le Cossec, General Manager on 2022/9/19
Dear Mr. Hathaway,Many thanks for taking the time to share your recent experience about Ultima Gstaad on Expedia.I am delighted to receive this great rating from you and cannot wait to welcome you again in the mountain village of Gstaad.Warm Regards,

10/10 Excellent

Heath, Alpharetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Nasser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Jun 2022
Response from Simon Le Cossec, General Manager on 2022/7/4
Dear Mr. Nasser, Thank you so much for your kind review. Be sure that I will share your words with my team, as there is no best motivation for an excellent service than your compliments. I sincerely hope to welcome you soon. Warm Regards,

10/10 Excellent

justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home away from home
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
High end chalet
Stayed 1 night in May 2021
Response from Simon Le Cossec General Manager on 2021/8/19
Dear Ultima Guest, I am glad to know that you have enjoyed the stay with us and you appreciated the structure and the style of our hotel. I look forward to welcoming you back at our hotel, for offering you a new Ultima experience. Kind Regards, Simon Le Cossec General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of a kind stay
Amazing service & fabulous spa
Stayed 1 night in May 2021
Response from Simon Le Cossec, General Manager on 2021/6/11
Dear Guest, I would like to thank you for your valuable comment. I am honored to read that you have enjoyed our hotel, the service provided by our team and the Ultima facilities, including our Spa. I hope to be welcoming you back to our hotel and offer you a new unforgettable Ultima memory. Sincerely, Simon Le Cossec, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Very attentive staff, amazing facilities with the spa out of this world. Superb stay with gorgeous mountain views.
Stayed 2 nights in May 2021
Response from Simon Le Cossec General Manager on 2021/8/8
Dear Ultima Guest, I would like to thank you for your positive feedback and for your compliments towards our team. I am delighted to know that we have exceeded your expectations and please know that I will be more than glad to welcome you back soon. Kind Regards, Simon Le Cossec General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing in Gstaad
It was a lovely long weekend in a beautiful hotel. The staff was super friendly and helpful. Would definitely recommend this place to stay on your trip to Gstaad.
Stayed 3 nights in May 2021

10/10 Excellent

Christoph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family treat to remember
I enjoyed an awesome stay with my 3 teenage kids at the Ultima. We fell in love with the hotel the moment we entered the reception - truly a jewel! It is so stylish but still very homey and the rooms are absolutely amazing. Having stayed at many nice 5-star hotels, the Ultima is quite unique in the sense that you get a fantastic blend of luxury, design and chalet chic. It even has its own, posh cinema room which we liked a lot. Also the spa and pool area is really breathtakingly beautiful. The gym is rather small but the equipment top notch allowing for a variety of workouts. The Ultima is super clean and very well maintained and the staff very competent and client focused. Unfortunately we couldn't try the restaurant as it is closed between winter and summer season but it goes without saying that we will be back for another unforgettable treat at this great place!
Stayed 2 nights in Apr 2021
Response from Simon Le Cossec, General Manager on 2021/5/6
Dear Christoph, Thank you for your wonderful review. I am delighted to know that you and your family had a wonderful experience with us and that you enjoyed not only the service offered by our team, but also appreciated our design and facilities, especially our cinema and Ultima Spa. Moreover, our hotel’s perfect maintenance and cleanliness are key factors in the excellency of the service Ultima stands for, therefore I highly appreciate your compliment regarding these very important aspects. Looking forward to welcoming you back and offering you a new unforgettable Ultima treat. Kind Regards,

10/10 Excellent

LiLiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect.. all the attention and details are superb!! Rally loved it and enjoyed our stay!!
Stayed 3 nights in Jan 2020
Response from Simon Le Cossec General Manager on 2021/8/14
Dear LiLiu, Thank you for your wonderful compliments. I am delighted to know that we were able to meet your expectations during your stay with us. Rest reassured that I will share these precious words with the rest of my team. I will be looking forward to welcoming you back soon. Kind Regards, Simon Le Cossec General Manager

10/10 Excellent

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
warm welcome , 7 star service , huge room size , amazing furniture.
Stayed 1 night in Nov 2019
Response from Simon Le Cossec General Manager on 2021/8/14
Dear Ms. Sultan, I would like to thank you for such a great feedback. I look forward to welcoming you back at Ultima Gstaad and I will be more than delighted to offer you another 7* experience. Kind Regards, Simon Le Cossec General Manager

10/10 Excellent

weaam

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very good
Stayed 4 nights in Aug 2018
Response from Ultima Gstaad Hotel, Residences, Spa & Clinic team on 2018/8/21
Dear Karim, we would like to thank you for your nice review. We are hoping to welcome you again soon to our property!

10/10 Excellent

Beat

Stayed 2 nights in Sep 2023
Response from Simon Le Cossec, General Manager on 2023/10/3
Dear Mr. Jaccottet,Thank you very much for taking the time to share your review about your recent stay at Ultima Gstaad.I am delighted to read that your experience has met your expectations and I look forward to welcoming you again in the mountains of Gstaad.Warm Regards,

10/10 Excellent

Urs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 1 night in Apr 2023
Response from Kristina Chebance, Front Office Agent on 2023/5/5
Dear Mr, Urs Von Wyl,We greatly appreciate your feedback and we're thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and memorable experience for all of our guests, and we're glad to know that we met your expectations.We hope to welcome you back in the future and provide you with another excellent stay.Best wishes,

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait. Chambre très spacieuse, Spa fabuleux (piscine assez chaude) jacuzzi extérieur. Très bon petit déjeuner
Stayed 1 night in Dec 2022
Response from Simon Le Cossec, General Manager on 2022/12/9
Cher Monsieur Monnot, Je vous remercie infiniment d'avoir pris le temps de partager votre avis sur votre récent séjour à Ultima Gstaad.C'est avec plaisir que je note que vous avez beaucoup apprécié le confort de votre Suite Famille, ainsi que notre luxueux Spa et son réconfortant jacuzzi extérieur. Je transmets vos compliments à mes équipes en cuisine concernant le petit-déjeuner Ultima signature.J'espère avoir la chance de vous accueillir de nouveau au coeur des montagnes de Gstaad. Bien Sincèrement,

10/10 Excellent

Vincent

Stayed 2 nights in Oct 2022
Response from Simon Le Cossec, Directeur Général on 2022/10/28
Cher Monsieur Gruter,Merci infiniment d'avoir pris le temps de partager votre récente expérience à Ultima Gstaad. Je me réjouis de cette excellente notation et suis ravi de constater que nous avons pu satisfaire toutes vos attentes.Au plaisir de vous accueillir pour un nouveau séjour au coeur des montagnes de Gstaad.Bien Sincèrement,

8/10 Good

Michael

Stayed 1 night in Aug 2022
Response from Simon Le Cossec General Manager on 2022/9/2
Dear Mr. Hobmeier,Thank you for sharing your experience with the rest of the community and for this very kind ranting. It will be a great pleasure to have you again with us anytime soon. Warm Regards,

10/10 Excellent

Tobias

Stayed 2 nights in Aug 2022

10/10 Excellent

Urs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Dream
we have stayed at the Ultima for the second time. The stay could not have been nicer or better. 100 points is rare in a hotel, but this hotel deserves the maximum number of points that can be awarded for a stay. we are used to very good hotels but Ultima Gstaad is absolutely great. We enjoyed the 4 nights extremely and will definitely come back soon. a big thank you to the unique crew!
Stayed 4 nights in Aug 2022
Response from Simon Le Cossec, General Manager on 2022/8/18
Dear Mr. Buechler, Thank you so much for taking the time to share your review regarding your second stay at Ultima Gstaad. It is such a pleasure to read that your experience has reached your expectations, and more than this. Be sure that this is a great reward for us! Your compliments go straight to my heart and I am delighted to share them with my teams. By the way, thank you so much for having shared this picture of our Ultima Spa, covered with black marble, with us. We are all so happy to create memories with you. I am looking forward to welcoming you again very soon. Warm Regards,

10/10 Excellent

Jeannine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderbares Hotel. Trotz Nebensaison toller Service und traumhafter Aufenthalt. Wir kommen wieder.
Stayed 1 night in Apr 2022
Response from Simon LE COSSEC, General Manager on 2022/5/3
Liebe Jeannine, Vielen Dank für Ihre wertvolle Bewertung. Es ist uns eine Ehre und Freude zu hören, dass Sie Ihren Aufenthalt in unserem Hotel und den Service genossen haben. Ich hoffe, Sie wieder begrüßen zu dürfen und Ihnen ein neues, unvergessliches Ultima-Erlebnis bieten zu können. Mit herzlichen Grüßen Simon Le Cossec Hauptgeschäftsführer

8/10 Good

Shania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel war sehr gut, personal auch sehr Freundlich allerdings war das wasser im SPA einwenig kühl. :)
Stayed 1 night in Apr 2022
Response from Simon Le Cossec, General Manager on 2022/4/15
Liebe Shania Vielen Dank, dass Sie sich die Zeit genommen und Ihre Erfahrungen mit uns geteilt haben. Ich freue mich zu hören, dass Ihnen unser Hotel gefallen hat und Sie den Service meines Teams geschätzt haben. Tatsächlich trat unerwartet zum ersten Mal in unserem 5-jährigen Betrieb ein technisches Problem auf, für das ich mich aufrichtig entschuldigen möchte. Bitte seien Sie versichert, dass mein Team und ich alles in unserer Macht stehende getan haben, um das Problem so schnell wie möglich zu beheben, es dauerte jedoch noch über das Wochenende. Ich hoffe wirklich, Sie bald wieder begrüßen zu dürfen und Sie das volle und echte Ultima-Erlebnis genießen zu können, bei dem Sie von einem warmen und gemütlichen Swimmingpool. Mit herzlichen Grüße Simon LeCossec General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A paradise with style
The staff was extremely attentive, helpful and very friendly. The hotel even provided shuttle service until evening hours. What left a deep impression was the cleanliness and attention to hygiene (especially now during the pandemic) - all pens and even credit card was returned only after being disinfected.
Stayed 3 nights in Aug 2021

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hôtel chalet
Excellent hôtel avec un nombre limité de suite ( 10 environ). Tout est à un niveau exceptionnel dans ce chalet hôtel ( mobilier, service, infrastructure, gentillesse personnel). Très beau spa dans chalet, salle de cinéma, vélo électrique,… seul petit bémol, service au restaurant un peu long ( eaux offertes en compensation) mais l ensemble est au niveau des meilleurs 5* .
Stayed 2 nights in Aug 2021

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Mélissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel de haut standing avec immense et beau SPA
Séjour incroyable de haut standing. SPA immense et relaxant de 800m2 avec jacuzzis intérieur extérieur, grande piscine, hammam... chambre décorée avec goût et literie très confortable. Personnel au petit soin. Je recommande cet hôtel de 5*.
Stayed 1 night in May 2021
Response from Simon Le Cossec Directeur Général on 2021/8/8
Chère Madame Mélissa, Quel plaisir de lire que vous avez passé un merveilleux séjour dans notre hôtel. Je suis plus que ravi de lire que vous avez apprécié nos installations, ainsi que nos services. Dans l’attente de vous recevoir à nouveau très prochainement, afin de vous offrir une nouvelle expérience Ultima. Sincères salutations, Simon Le Cossec Directeur Général

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Frühstück Angebot war leider nicht optimal. Keine warmen Speisen
Stayed 1 night in Apr 2021
Response from Simon le Cossec, General Manager on 2021/4/21
Geschätzter Gast, Ich danke Ihnen vielmals für Ihr Feedback und für Ihre Zeit, um es mit uns zu teilen. Ich kann Ihre Gefühle bezüglich unserem limitierten Essensangebot nachvollziehen. Es ist tatsächlich so, dass wir während der Zwischensaison nur ein grundlegendes kontinentales Frühstück servieren. Dies, weil unser Restaurant geschlossen ist. Ich hoffe, Sie konnten immerhin andere Services wie unseren Spa und unser privates Kino geniessen. Gerne würde ich Sie im Sommer während unserer Hochsaison bei uns begrüssen. Dann werden Sie in den Genuss aller unserer Dienstleistungen kommen und wir werden unser Bestes geben, Ihre Erwartungen auch im Restaurant und Frühstück Service zu übertreffen. Freundliche Grüsse,

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le service est parfait, tout le monde très gentil, ç est la 2 ème fois que j y suis et en été je vais revenir avec grand plaisir.
Stayed 1 night in Apr 2021
Response from Simon Le Cossec on 2021/4/25
Chère Liliana, Nous sommes ravis de lire votre message. Ce fut un réel plaisir de vous accueillir une seconde fois dans notre propriété. Je suis très heureux de pouvoir partager ces mots importants avec le reste de l'équipe. Ce sera un honneur de vous accueillir à nouveau cet été afin de vous présenter notre nouvelle carte du restaurant. Sincères salutations, Simon Le Cossec Directeur Général

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent séjour ! Un des plus bel hôtel que j’ai vu
Stayed 1 night in Apr 2021
Response from Simon Le Cossec, Directeur Général on 2021/4/24
Chère cliente, cher client, Je vous remercie d’avoir partagé votre expérience avec nous. Je suis ravi de savoir que vous avez apprécié votre séjour et la décoration de notre hôtel. Au plaisir de vous revoir parmi nous. Meilleures salutations,

10/10 Excellent

Wim, ramatuelle

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super vriendelijke Staff en personeel. Gedienstig en zeer informatief.
Stayed 1 night in Dec 2020
Response from Simon Le Cossec on 2021/1/23
Thank you so much for your kind words, here at Ultima Gstaad you can feel at Home away from home! I will be delighted to share your feedback with our Team. Hoping to welcome you back soon, I wish you a great day. Simon Le Cossec, General Manager

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La perfection !!!!
Séjour fantastique ! Service exceptionnel... nourriture excellente ! Un vrai 5 étoiles!
Stayed 2 nights in Aug 2020
Response from Simon Le Cossec Directeur Général on 2021/8/8
Cher Client Ultima, Merci beaucoup pour votre précieux commentaire et pour tous vos compliments. Je suis plus que ravi de partager votre commentaire avec mon équipe et j’espère vous revoir très prochainement. Sincères salutations, Simon Le Cossec Directeur Général

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Beautiful place, very nice staff, a six stars!
Stayed 2 nights in Aug 2020
Response from Simon Le Cossec General Manager on 2021/8/19
Dear Ultima Guest, Thank you for sharing your experience with the rest of the community and it is such a great pleasure to know that you enjoyed each moment of your stay with us. It will be a great pleasure to have you again with us anytime soon. Kind Regards, Simon Le Cossec General Manager

10/10 Excellent

Hervé

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

OLIVIER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Hansheiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP
Hôtel de tous les superlatifs avec un service 6 étoiles. En un mot : Topissime
Stayed 4 nights in Sep 2019
Response from Simon Le Cossec Directeur Général on 2021/8/14
Cher Monsieur Cyril, Je vous remercie sincèrement pour votre commentaire positif. Vos paroles nous touchent énormément. J’espère vous accueillir à nouveau très prochainement et de vous offrir une nouvelle expérience Ultima. Sincères salutations, Simon Le Cossec Directeur Général

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour de rêve
Nous avons été chouchoutés tout le long de notre (trop court) séjour. Surclassement dans une chambre magnifique, au décor design mais douillet. Beaucoup de petites attentions : cocktails offerts, douceurs, pochette beauté... 2 balcons, des beaux livres d'art. Service trés attentif et délicieux petit déjeuner sur la terrasse. Quant au spa... immense piscine intérieure rien que pour nous (nous étions hors saison), trés grands jaccuzis (int. + ext). L'hótel est un peu excentré, à 15 min. du centre ville mais carrément au pied des pistes... impeccable l'hiver. Nous sommes sous le charme !
Response from L'équipe de l'Ultima Gstaad Hotel, Residences, Spa on 2018/8/16
Chère Madame, Nous tenons à vous remercier d'avoir pris le temps de nous écrire ce gentil commentaire. Nous espérons vous accueillir à nouveau prochainement.