Deluxe Double Room, Balcony, Mountain View | Minibar, in-room safe, individually decorated, desk
Check availability

Reviews of Sapa House Hotel

3.5 out of 5
Sapa House Hotel
3A Thac Bac Street, Sa Pa

Reviews

8.0

Very Good

Rating 10 - Excellent. 10 out of 35 reviews" "
Rating 8 - Good. 16 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 4 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel stay
Short walk to Fansipan station area, walking distance to all of Sapa town. Good massage places just next to the hotel. Room itself was great- corner room with fireplace heater and cozy lighting, shower with duel head options, blocked out noose from construction nearby. Breakfast included was a mix of cooked eggs or pho or pancakes, with other options to self serve.
Stayed 4 nights in Jan 2020
Response from SAPA HOUSE HOTEL - THANK YOU on 2020/1/15
Dear you Thank you for your helpful comments about our hotel, wish you all the best in life! Kind regard Mr.Cuong

8/10 Good

Hayley

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable stay, but room not as advertised
We originally booked a suite which according to the hotel listing featured a balcony, however once we arrived in the room, we quickly noticed that the suite does not feature a balcony. They then switched us to a deluxe double w/balcony which in our opinion was a nicer room. However the room we stayed in was cheaper than the suite, but the hotel didn't want to refund us the difference in price. In the end we managed to receive a very small amount back but it was no way near the amount we should have received. They thought they were doing us a favour by changing the room for us! Apart, from this issue, we enjoyed our stay at the hotel.
Stayed 4 nights in Jun 2019
Response from Thank you Hayley Alderson on 2019/6/22
Dear Hayley Alderson Thanks for your comment to us God bless for you Best wishes for u Thanks & Best Regards Cuong Hoang

10/10 Excellent

Jeris, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms but certain stuff are impractical for usage. Not much of an issue. Staff are friendly and proactive. Good location off the main street.
Stayed 2 nights in May 2019
Response from Thanks Jeris on 2019/6/27
thanks Jeris Best wishes for you see you next time when you come bạk to Sapa Best Regards Cuong

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel, great service!
Great 3 star hotel. We were welcomed with very friendly, helpful and professional staff. He gave us all very useful suggestions and recommendations for our trip. The room was beautiful and spacious. I loved the unique character decoration in the room and the whole hotel. Breakfast was served in another spacious beautiful room. There were plenty of choices from Vietnamese food to European food. They all tested great. I had an amazing stay in Sapa House and can't wait to come back.
Stayed 1 night in Feb 2019

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Sa Pa
The Deluxe room was big and cozy, clean with comfortable bed. Bathroom was clean. Breakfast was great with various choices, tasty banana pancakes, served by a very nice team. The most important was the front desk and manager, answered all questions, helped to arrange tours, ery nice people.laundry service was good also. The hotel is 5 min walk from the center but its uphill which might be inconvenient. Great hotel, highly recommended.
Stayed 1 night in Dec 2018

8/10 Good

Cindra, Sydney

Liked: Cleanliness, staff & service, room comfort
Nice small hotel with good view , great location as well and very helpful staffs. Breakfast was just basic served at a tiny restaurant , there is no lunch or dinner served so must go out to have lunch or dinner. Good thing is plenty of restaurants bearby and close to nite market too. Overall pleasent stay worthed money we paid for the hotel.
Stayed 1 night in May 2018

10/10 Excellent

Fred, Vancouver and Roanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay in Sapa. Just a bit above main square and downtown area. Great views the hostess we dealt with is exceptional. Very helpful and informative
Stayed 4 nights in Apr 2018

6/10 Okay

Michelle, Singapore

Liked: Staff & service
Disliked: Room comfort
Construction ongoing right next door
There were two building construction going on, and the dust and noise were bothersome. However, the hotel staffs were very kind and friendly. In fact, Sapa has lots of construction going on at this moment.

8/10 Good

Alicia, USA

Liked: Cleanliness, staff & service, room comfort
solid place to stay
Great budget hotel. Clean with comfortable beds (heating pad was amazing) and great service from staff. It was a bit of a walk up a hill from y the city center, but we had a nice view of the town and hills.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel in Sapa
I stayed in three hotels while in Sapa, and this one was my absolute favorite- I wish I had stayed here the entire time. The staff is so accommodating and welcoming, they really made me feel right at home. I had a tour one morning and had to meet them at 7:30, so they switched their usual 7:30 breakfast time to 7:00 for me just so that I could eat before I went. The room I stayed in was very big and spacious, had a separate sitting area and a fireplace, a beautiful balcony with incredible views, and a big amazing bathroom. It is very reasonably priced and just an overall amazing hotel. I would highly recommend this place to anyone coming to Sapa, and fully intend to stay here if I go back to Sapa again!

4/10 Poor

Tal ben, US

Liked: Cleanliness, room comfort
Disliked: Staff & service
Staff bearly speaks English
Waited from 6:30am until 7:00am outside a looked lobby They wanted extra 7$ for early check in, we agreed even after 3 hotels in Vietnam we stayed befor didn't ask for extra And they Allredy have a cleand room We order a room with a view and got a view to the street So we have to wait outside until 12 for room with real view

10/10 Excellent

Jane, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Joseph and his staff were excellent to deal with. They got us into our room as early as they could (you arrive in Sapa around 8am), and they do a lovely breakfast. The room was very spacious, amenities were very good. A great place to stay in Sapa.

10/10 Excellent

KT, Blackpool

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel with great breakfast
This hotel is in a great location. Very close to the best part of Sa Pa. the room was lovely and the breakfast was not a buffet, there was a menu to order from. Joseph was very helpful.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveler

Decent hotel and friendly staff but a bit out of the way from the centre.

8/10 Good

Norrathep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

martin, sydney

Disliked: Property conditions & facilities
At best an ok hotel
Could tell that the staff were trying very hard, but the hotel needs to address basic maintenance. We stayed in a suite and the bathroom window wouldn't close and rainwater was leaking in around bedroom windows. Barking dog that was caged next door didn't help matters.

8/10 Good

Else-Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sapa House Hotel. on 2019/7/27
Dear ms Else-Britt, Warmest greeting from Sapa House Hotel. Thanks you so much for choosing my hotel to stay in your vacation in Vietnam. And specialy thanks for your responding about my hotel service, we will acquire your comment and notivate a better service. Best wishes for you. Best regards! Trang Nguyen (Ms)

8/10 Good

WOON YONG

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shimon

Liked: Cleanliness, staff & service, room comfort
השירות אדיב ומצויין
השירות טוב המלון לא מפנק א.בוקר טובהחדר רחצה ברמה נמוכה

6/10 Okay

Jenny, Berlin

Liked: Cleanliness, property conditions & facilities, room comfort
Großzügiges Zimmer mit schönen Ausblick
Das Zimmer ist großzügig und hat einen kleinen Balkon mit einen schönen Ausblick über Sa Pa. Es ist sehr zentral gelegen und das Hotel bietet relativ günstige Touren durch die nähere Umgebung mit Besuch der Minoritäten Dörfer Lao Cai und Tavan an. Leider ist das Frühstück eher dürftig die Pho Suppe war jedoch lecker. Das Personal war sehr freundlich und Hilfsbereit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Authentisches Hotel mit sehr freundlichem Service
Der Service ist sehr freundlich und bemüht. Die Lage ist top, nur ein Treppe runter, dann ist man auf dem zentralen Platz. Das Frühstück hat uns gute gefallen, die Nudelsuppe ist sehr empfehlenswert( eine der besten, die ich in Vietnam gegessen habe). Zimmer sind dem Preis entsprechend. Insgesamt ein nettes Hotel, welches wir weiterempfehlen würden.

8/10 Good

Deniz, Tirol

Liked: Staff & service, property conditions & facilities, room comfort
Sehr nettes Personal, sehr bemüht
Hatten 2Übernachtungen. Tolle Aussicht aus dem Zimmer auf die Stadt. Frühstück ausreichend, man konnte nochmal nachbestellen. Hotel Manager und auch restliches Personal sehr freundlich und bemüht. Manager hilft uns bei allen fragen gibt uns Tipps. Leiht uns sogar sein eigenes Bike. Empfehlenswert

4/10 Poor

Igor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель очень пошарпан. В номере плесень на потолке, на подушках, на креслах. Уборка в номере отвратительная. Только перестилают постель и выносят мусор из ведра. Пыль слоями лежит на телевизоре, на светильниках. В номере оголенные провода, сломаны розетки, выключатели. Мы были с маленьким ребенком - это очень опа но. Главный минус отеля - его расположение. От площади нужно подниматься по крутой лестнице, а потом ещё и по очень крутой горе, а потом ещё и на этаж пешком ( лифта нет). Очень тяжело. Все постояльцы приходили к ресепшену запыхавшись. После дождя дорога превращается в сплошной водяной поток, опасно. Видов в отеле нет ( только краем глаза из боковых окон). Вокруг стройка. Завтраки очень скромные. Обслуживание на завтраке плохое. То принесут чай без чайной ложки в пивном стакане. То забудут про твой заказ. Цены на экскурсии и на такси на ресепшене сильно завышены. Вообщем впечатления не очень хорошие.

6/10 Okay

Charles , Quebec, canada

Bien situé
Beaucoup de travaux à Sa Pa , pas de tranquillité à l'hôtel le bruit commence vers 6:00 am et jusque à 9:00pm juste en face de l'hôtel . Pour le calme surtout pas la, Par contre le gérant de la place qui s'appelle Joseph est très sympathique et nous dirige bien pour les randonnées .

10/10 Excellent

Cloris, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Sapa house is awesome. Especially, the manager, Joseph, has good attitude. He will help you to book everything you want like the local tour, the train or bus tickets and the price is fair. We had a good stayed ever in Sapa. Also, The room is clean and the location is good and quiet.

8/10 Good

Omar, Hilversum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unas vistas impresionantes
El hotel está en la parte alta de una cuesta, pero el esfuerzo merece la pena. Teníamos una habitación con vistas y la verdad es que son preciosas. La habitación estaba en muy buen estado y limpia.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Très bien
Déjeuner à la carte correct

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très bien situé. Personnel avenant .
Personnel est au service du client. proprete impeccable.

8/10 Good

YONG AH, seoul, korea

Liked: Staff & service, property conditions & facilities, room comfort
처음 가는 사파여행이라 급하게 예약한건데, 하노이에서 멀긴머네요..광장하고 함롱산하고 가깝고 직원분들도 친절했어요..다만 주변이 다른 호텔 공사중이라 좀... 화장실안에서 나는 냄새가 좀 나고,주변 식당도 많고 소수민족 주민들도 보이고 나름 괜찬아요..호텔 시설에 신경쓰지 않으실꺼면 괜찬은거 같아요...

4/10 Poor

Tuan, Ho Chi Minh City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normal hotel but expensive and bad service
I have book a deluxe room in high floor but it's just second floor, which has mountain view but not Hoang Lien Son mountain. It's better is staying in hotel in Cau May Street with Hoang Lien Son mountain view. Staff and owner is not welcome and friendly, really bad service. I have checked out at 12:15 but they said if I checked out just later a litle bit, I have to pay 50% more. Breakfast is not good, I ordered Pho, I though they cooked it by themself but they used fast Pho which have made already.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Emilie, Roquettes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très très sympa
Hôtel très très sympa certes un petit peu loin du centre car il y a quelques marches qui après cinq heures de rando vous font dire qu'il aurait été mieux que l'hôtel soit plus proche Service impeccable après une randonnée alors que nous devions partir le personnel nous a autorisé à prendre une douche dans leur salle de bain personnel Petit déjeuner correct Pour une chambre avec vue sur la montagne prenez les chambres au quatrième cinquième étage ou sixième étage et la vue sera idéal