Exterior

Reviews

9.6

Exceptional

Rating 10 - Excellent. 17 out of 21 reviews" "
Rating 8 - Good. 2 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

CB

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Very comfortable room, location 400m away from town square. Quiet & Shielded away from city noise. Breakfast is also very good.
Stayed 2 nights in Dec 2019
Response from E commerce Manager on 2020/1/29
We would like to express our sincere thanks to you for sharing your amazing experience while staying with Pistachio Hotel Sapa. It is always a pleasure to know guests are happy with what we offer and that is also our daily goal to do our utmost to ensure the most comfortable stay for each and every guest. We hope you had a great time and surely look forward to your return with your family and friends in the future.

10/10 Excellent

Mee Kah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlights - The highlight was our upgrade to an executive room with a balcony that overlooks the mountain. The view was awesome. The staff spoke very good English, they were attentive each time we made a request eg extra pillows, extended check outs,immediately made our room when we returned after we forgot to turn off the dnd switch The small touches also counts, each time we sat at the lobby we were served tea, the concierge was quick to pick up our luggage even without asking and not expecting anything in return. Another highlight would be the free drinks and tapas to celebrate new year's eve. We thoroughly enjoyed our stay here. Suggestions - Breakfast has a sufficient spread but the tidiness and selection can be improved as they cooked exactly the the same food for the four days stayed. Coffee was a small pot and always empty. It is probably not a good idea for another hotel supervisor to also be eating and chatting with the service staff while the other guests tables needed some attention to clear up.
View from my room
Stayed 4 nights in Dec 2019
Response from E commerce Manager on 2020/1/29
Thank you so much for choosing Pistachio Hotel to be your host during your trip to Sapa. We are absolutely delighted to see that you were satisfied with Pistachio Hotel Sapa, room , staff and surprising things sent to you. Your praises and suggestions will be a pleasure to share your comments with the team to improve our service and bring the best service to guests. Should you wish to create another Sapa story with us, we will always be here to welcome you back.

10/10 Excellent

Jann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view from the room, execllent service from staff and convenient location to Fansipan train station, breakfast was delightful. Couldn't ask for more!
View from room
Stayed 2 nights in Dec 2019
Response from E commerce Manager on 2020/1/29
We would love to express our deep appreciation for sharing your great experience during your recent stay with us. Your compliment on our Pistachio Hotel will be shared with the whole team to let them know that their efforts are being highly appreciated. Thank you very much for your kind words and we hope to see you and your family again in your future visit to Sapa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in Sapa
Hotel is in a great location just away from the main hustle and bustle of town, but close enough to walk to (such as the Fansipan cable car). Upon check in they were extremely helpful and welcoming. We booked a room with a balcony and it did not disappoint, beautiful views over the mountains to wake up to - would recommend upgrading. Room amenities were great, kettle, hairdryer, safe, fridge and stocked toiletries. Breakfast was great with all sorts of Asian choices, just seemed cold if you got there later. Evening meal was so-so, reminded us of what we could have got for breakfast. Had a slight issue with the service at the spa when getting a massage, however when this was raised with hotel management they were extremely apologetic and stated they had spoken to the spa staff so hopefully the next customers that go will have a better experience. Overall would recommend choosing this hotel for your stay in Sapa!
Stayed 2 nights in Dec 2019
Response from E commerce Manager on 2020/1/29
Thank you so much for choosing Pistachio Hotel to be your host during your trip to Sapa. We are absolutely delighted to see that you were satisfied with our landscape, room cleanliness, staff, location, facilities, breakfast and surprising things sent to you. Your praises will be a pleasure to share your comments with the Pistachio team. Should you wish to create another Sapa story with us, we will always be here to welcome you back

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Pistacchio is 4 stars hotel, I expected good service but I little upset. When I came, I was tired because of the fight and long drive, but no welcome drink, and when I finished check in, the guy told me that I could go to the room now, no bellman to help me to carry my luggage, I had to did it by myself, I and my mom had to carry 3 luggage to the room. So upset about it, the staff, some is friendly, some not
Stayed 2 nights in Sep 2019
Response from Thuy Tran - Sales OTA on 2019/10/10
Dear Anonymous, Firstly, thank you so much for staying with us. I am really sorry to hear your feedback. Please kindly accept our sincere apology for any inconvenience caused at our hotel. I totally understand how frustrated you are when the expectation was not meet. We have transfer your message to respectively departments to make sure this case will not happen in the future. Again, we are very sorry for your case. If you come back to Sapa in the future, please give us an opportunity to take a good care of you. Many thanks, Thuy Tran - Sales OTA

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were fantastic...highly recommended
Stayed 2 nights in Sep 2019
Response from Hotel Management Team on 2019/9/28
Thank you so much for your choosing and staying at Pistachio Hotel Sapa. We hope to welcome you again at our Hotel in the coming time .

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I came for a 4 day get away and we absolutely loved the Pistachio Hotel. We will definitely stay there again on our next visit.
Stayed 4 nights in Aug 2019
Response from Thanks letter on 2019/8/31
Dear Mr. Anonymous, Thanks so much for stayed with us. Hope to see you and your family on next visit br, Sophia

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk manager helped us so much because she was very knowledgeable about the tourist attractions we wanted to do.
Stayed 2 nights in Jul 2019

8/10 Good

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff Good location great view from room
Stayed 1 night in Mar 2019
Response from Hoang Thi Thanh Huyen on 2019/3/13
Dear Connie, Thank you very much for your stay at Pistachio Hotel Sapa which is set up and managed by Viet Orient Hospitality. We are very glad to know that you were satisfied with our service and staff. Your nice comment is our best motivation to keep best service. Hope travel will bring you back Sapa, Viet Nam and Pistachio Hotel soon. Thanks and best regards, Hoang Thi Thanh Huyen Pistachio Hotel Sapa Managed by Viet Orient Hospitality

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was nice... staff hotel condition... food... buffet... bathroom clean... nice living room... jus the water it was so hard to get it to warm so we can shower... sometimes its hot sometime its cold... we couldnt get it to warm....
Stayed 2 nights in Dec 2018
Response from Huyen on 2018/12/24
Thank you very much for choosing and staying at Pistachio Hotel Sapa during your holiday in Viet Nam. We are so happy to receive your comment about our service and glad to know that you were satisfied with it. For the water, we wish to know it during your stay here to make it more fantastic. However, thank you to let us know. We will look into that. Once again, we wish travel will bring you back Vietnam and Pistachio Hotel Sapa soon. Best regards, Hoang Thi Thanh Huyen Director of Sales & Marketing Viet Orient Hospitality - Set up and Manage Pistachio Hotel Sapa.

10/10 Excellent

MINHO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to downtown
Stayed 1 night in Nov 2023

8/10 Good

ATSUSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Insub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 훌륭합니다.
적극 추천합니다. 호텔 1층 후문을 통하면 사파광장으로의 접근도 편합니다. 전반적인 룸컨디션이나 뷰 도 매운 좋습니다. 특히 조식에 제대로된 "김치"가 나옵니다. ^^ 직원들도 친절하고, 얼리체크인도 가능한 범위내에서 친절하게 도와줍니다.
Stayed 2 nights in Dec 2019
Response from E commerce Manager on 2020/1/29
We would love to express our deep appreciation for sharing your great experience during your recent stay with us. Your compliment on our Pistachio Hotel will be shared with the whole team to let them know that their efforts are being highly appreciated. Thank you very much for your kind words and we hope to see you and your family again in your future visit to Sapa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
El edificio muy bien pero el servicio no muy organizado
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワーの温度調整が難しく、排水が中々流れない。
Stayed 3 nights in Aug 2019
Response from Pistachio team on 2019/8/24
Thanks so much for you feedback, Our team will try to do the best and give to your the best service, Best regards,

10/10 Excellent

Yong Hwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 숙박
관광지와 가깝고 적당히 거리가 있어 조용하며, 깨끗하고 분위기있고 넓은 실내 . 적극 추천드립니다. 가성비도 좋음. 방음도 어느 정도 됩니다 저는 항상 여행가면 새벽까지 음악틀고 술한잔 하는데 문틀 바닥을 직접 막은 다음 체크 해보니 소리도 새어나가지 안더군요
Stayed 1 night in Aug 2019
Response from Sophia Tran on 2019/8/10
Dear Mr. Yong Hwan, Thanks so much for your review, We will try to more improve and hope see you back to Pistachio hotel, Best regards,

10/10 Excellent

LesParisiens, Paris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etablissement d'une excellente propreté, chambre très grande et bien agencée avec une magnifique vue sur la montagne. Quartier calme où il est facile de trouver de très bons restaurants. Personnel toujours à l'écoute Petit déjeuner excellent avec beaucoup de choix Restaurant de l'hôtel très bon. Equipements parfaits (piscine, SPA,etc.) C'est le meilleur hôtel où j'ai logé au Vietnam et qui m'a fait un excellent cadeau de départ. Si vous allez à Sapa, allez à Pistachio Hotel Sapa : c'est le meilleur choix.
Stayed 5 nights in Jul 2019
Response from Thanks for choosing Pistachio hotel on 2019/8/4
Dear tranngoc222, Thank you so much for choosing Pistachio Hotel to be your host during your trip to Sapa. We are absolutely delighted to see that you were satisfied with our Hotel , large room, the breakfast with various items and surprising things sent to you. Your praises will be a pleasure to share your comments with the Pistachio team Should you wish to create another Sapa story with us, we will always be here to welcome you and your family back. Sincerely, The Hotel Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔식당은 마치 비싼 레쓰토랑에 있을정도의 착칵이 들정도 직원들의 서비스태도에 대단히 만족합니더. 추천을 해주고싶은 호텔입나다.
Stayed 2 nights in Feb 2019
Response from Hoàng Thị Thanh Huyền on 2019/2/15
To our distinguished guest, Thank you very much for choosing to stay at Pistachio Hotel Sapa. We are very happy to know that you were satisfied with our service. Your nice comment on our staff and our restaurant will be definitely best motivation for us to keep good job. We hope travel will bring you back to Sapa, Vietnam soon and let us have another chance to welcome you back to Pistachio Hotel Sapa. Best regards, Hoang Thị Thanh Huyền Director of Sales & Marketing VIET ORIENT HOSPITALITY - Managed Pistachio Hotel Sapa