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Reviews of Best Western Inn

2.5 out of 5
Best Western Inn
2326 N Arkansas Avenue, Russellville, AR

Reviews

8.0

Very Good

Rating 10 - Excellent. 147 out of 382 reviews" "
Rating 8 - Good. 132 out of 382 reviews" "
Rating 6 - Okay. 55 out of 382 reviews" "
Rating 4 - Poor. 24 out of 382 reviews" "
Rating 2 - Terrible. 24 out of 382 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was incredibly friendly and helpful. clean and quiet. nights were comfortable and nice. never woke up early enough for breakfast, but i’m sure that was good. definitely recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with close places to eat. Breakfast great! Friendly staff all around! Thank you
Stayed 3 nights in May 2024

8/10 Good

Christine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a very clean nice hotel. The stsff was super nice and sweet. The only reason i didnt give 5 stars across the board is because the bed was the worst thing ever. I swear it had to be 50 years old hard as a rock, lumpy.
Stayed 1 night in May 2024

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Dexter, Crown Point

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby, bed, shower and breakfast was good. Blood on the light switch. Carpet felt gross. Would not stay there again.
Stayed 1 night in May 2024
Response from NP on 2024/5/6
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent steak house next door
Stayed 1 night in Apr 2024

8/10 Good

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink countertop was beautiful. Made from wood and seemed new. Room was clean. Bed was comfortable for me. Staff is A . Great for pets too. They have a grass area for them. Loved my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Feb 2024

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Double charged
Irritated, but room was good and clean. Good for the price. The reason I am irritated is I paid for the room through a third party online booking service and I was charged a different price on check out after talking with the attendant and telling her it was already paid for and she said it would credit back to my account which it didnt and was corrected a few days later by another person. Should happen.
Stayed 1 night in Jan 2024

8/10 Good

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff - easy to get to from I40
Stayed 1 night in Feb 2024

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean. Bed was comfortable. Front desk clerk was very friendly and made check very quick.
Stayed 1 night in Jan 2024

10/10 Excellent

Madisyn

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

James

Liked: Property conditions & facilities
Gyuu
Stayed 1 night in Dec 2023

8/10 Good

Shiloh

Stayed 1 night in Dec 2023

6/10 Okay

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately your bed was uncomfortable. The springs were broke. Everything else was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Tjwana

Traveled with family
Would recommend to friends and family.
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Staff & service
The man at the front desk was remarkably kind. There were restaurants within walking distance. On the night of our stay, there were other guests sitting on lawn chairs outside their rooms visiting.
Stayed 1 night in Sep 2023

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was caring and professional The breakfast was outstanding We enjoyed our stay. Thank you
Stayed 2 nights in Aug 2023

8/10 Good

Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sufficient Hotel
The front desk staff was very helpful and friendly. Out stay was last minute and they were accommodating and provided a quick check-in. The water did take a while to get hot but otherwise was a great stay.
Stayed 1 night in Aug 2023

6/10 Okay

Marcus

Traveled with family
Liked: Cleanliness, staff & service
Non smoking rooms smelled like smoke. Breakfast potatoes and eggs are nothing like in the pics. Staff was very friendly. Tvs were huge. Beds were comfortable.
Stayed 1 night in Jul 2023

4/10 Poor

Lora

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On advertisement of the property there were photos of a outdoor pool. When we arrived the pool had a cover preventing us to swim. Our stay was in July. If I knew a head of time the pool was closed I wouldn't have stayed there. It is very outdated. No elevators, room was on the second floor so we had heavy luggage to drag up. The room had dust along the floor boards where there was a lack of vacuuming. The positive about this location was the suite was a large room with two huge TVs.
Stayed 1 night in Jul 2023
Response from Neal on 2023/7/19
Dear Lora,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neal PatelGeneral ManagerBest Western Inn

2/10 Terrible

Regina

Traveled with family
Disliked: Cleanliness
Dirty bathroom floor need to clean the crap between floor and trim , paint on walls looked like it was painted over dirty walls , ceiling was popping up in bathroom and the room stunk with whatever you were using threw the air conditioner! I’d like a refund!
Stayed 1 night in Jul 2023
Response from Neal Patel on 2023/7/10
Dear Regina,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

10/10 Excellent

Lloyd

Stayed 1 night in Jul 2023

10/10 Excellent

Lance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a bit dated but is well maintained and a great value. It’s clean, the bed was comfortable, it’s quiet and the hotel staff were amazingly friendly and welcoming. I was on a last minute business trip and plan to stay here again in the future.
Stayed 1 night in Jun 2023

6/10 Okay

Janice

To check in after hours you have to stand outside. I hate those types! There's no parking in the front, only on the sides of the building. A little sketchy. Not a 3 star hotel, but tolerable.
Stayed 1 night in May 2023

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly during my stay and my room was clean and nicer than expected. Overall I had a good experience and will stay here again the next time I am in town.
Stayed 1 night in May 2023

10/10 Excellent

Jeanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to other places
Stayed 2 nights in May 2023

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service
The woman who checked us in was quite competent and nice looking, however, her nose ring was off-putting, a major detractor. There was a 2" crack under the door, we blocked it off with some of our belongings. The bathroom door was a pocket door, had never seen that in a hotel, but it was nice. The room was clean, except around the edges, but it was not bothersome. The room was quiet and comfortable.
Stayed 1 night in May 2023

8/10 Good

Brian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in May 2023

4/10 Poor

David

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Average not anything special. Bothersome maids. Locked me out of my room. Microwave did not work. Y’all refuse to give a receipt. WTH
Stayed 2 nights in May 2023
Response from Bianca on 2023/5/24
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Gary

Stayed 2 nights in May 2023

10/10 Excellent

Micheal

Stayed 1 night in May 2023

10/10 Excellent

Ryan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to fueling and the restaurants are tremendously popular.
Stayed 1 night in May 2023

8/10 Good

Theresa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was very polite and knowledgeable about the city. The room was very clean.
Stayed 2 nights in Apr 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs updating. Ok for overnight.
Stayed 1 night in Apr 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
I love staying at the best western in Russellville
Stayed 2 nights in Mar 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff were pretty friendly
Stayed 1 night in Mar 2023

8/10 Good

Laura

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Decent
Stayed 1 night in Mar 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Molly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. The chair in the room was in terrible condition - we were afraid to sit on it.
Stayed 1 night in Mar 2023
Response from Neal Patel on 2023/3/8
Dear Molly, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

10/10 Excellent

Debbie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Bobby

Stayed 1 night in Feb 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff lady was super friendly and offered to sign me up for rewards! I will definitely be staying again when I’m around the area!
Stayed 1 night in Feb 2023

10/10 Excellent

Debbie

Stayed 1 night in Feb 2023

8/10 Good

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
THE MANAGER'S CUSTOMER SERVICE IS POOR AT BEST. I LEFT SEVERAL MESSAGES FOR HIM TO CALL ME REGARDING THE STAFF AND NO KLEENEX FOR SEVERAL DAYS. I NEVER GOT A PHONE CALL.
Stayed 4 nights in Jan 2023