The woman at the front desk was very nice, friendly, and helpful. The room was comfortable, nothing fancy, but ok. We didn't have hot water, which is about the only complaint I have. We were visiting family so it wasn't really a problem for us. The room didn't have a microwave, but did have a very good working fridge. I can't always say that about other rooms we've stayed in. The wifi was fast but the signal was weak. Overall, it was fine for somewhere to sleep, and for the price.