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Reviews of Comfort Inn & Suites Midtown

2.5 out of 5
Comfort Inn & Suites Midtown
2709 Sudderth Dr, Ruidoso, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 454 out of 820 reviews" "
Rating 8 - Good. 231 out of 820 reviews" "
Rating 6 - Okay. 75 out of 820 reviews" "
Rating 4 - Poor. 33 out of 820 reviews" "
Rating 2 - Terrible. 27 out of 820 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Brandon, Lubbock

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the fact the bathroom wasn’t cleaned properly (which I advised staff) I love staying here when I visit. I will always recommend it to anyone
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at the Comfort Inn when we come to Ruidoso for a short stay. Convenient to shops and dining. Hotel is clean and affordable.
Stayed 1 night in May 2024
Response from GM on 2024/5/13
We are delighted to hear you like staying at our Comfort Inn and Suites Midtown, Ruidoso location. We do hope to see you again soon.

6/10 Okay

Donna, Atlanta

Stayed 4 nights in Apr 2024
Response from GM on 2024/5/13
We appreciate your business and hope to see you again soon.

10/10 Excellent

Victor

Stayed 2 nights in Apr 2024
Response from GM on 2024/5/13
We appreciate your business and do hope to see you again soon.

10/10 Excellent

Victoria

Traveled with family
Liked: Amenities
The tiny trash cans in the room are insufficient for longer stays. Breakfast was a fairly good selection. Good midtown location.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/15
Thank you for sharing your experience and for staying with us. We do appreciate your business and your feedback and hope to see you on your next visit to Ruidoso.

10/10 Excellent

Emma

Stayed 1 night in Mar 2024
Response from GM on 2024/4/21
We appreciate your business and do hope to see you again soon.

10/10 Excellent

Lonny

Stayed 1 night in Mar 2024
Response from GM on 2024/4/21
Thank you for staying with us on your recent visit. We hope to see you again soon.

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on 2024/3/28
We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Jesus, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/28
Thank you taking the time to rate your experience. We hope to see you again soon.

10/10 Excellent

tabitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location. Walking distance to shopping and plenty of great food options nearby.
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/28
Thank you for sharing your experience. We are delighted you enjoyed your stay. We do hope to see you again soon.

4/10 Poor

Tricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mike on 2024/3/17
Thank you for taking time to review.

8/10 Good

Adela

Stayed 2 nights in Mar 2024
Response from GM on 2024/4/15
Thank you for taking the time to rate your experience. We do hope to see you again soon.

6/10 Okay

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 2 nights in Mar 2024
Response from Mike on 2024/3/16
Thank you for taking the time to review.

8/10 Good

christie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Liked that the property was easily located, very central,and easy to park in.
Stayed 2 nights in Feb 2024
Response from GM on 2024/3/4
Thank you for sharing your experience and for staying with us on your recent visit to Ruidoso. We are pleased you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and Staff!
Stayed 1 night in Feb 2024
Response from Michael on 2024/2/23
Thank you for the Great review, we hope to see you again soon!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Michael on 2024/2/23
Thank you for the good review, we hope to see you again soon!

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Michael on 2024/2/23
Thank you for the Great review, we hope to see you again soon!

10/10 Excellent

javier, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to the property early and the receptionist was rude and made it known that check in was at 3 pm on the dot no sooner
Stayed 1 night in Feb 2024
Response from GM on 2024/2/19
Thank you for sharing your experience and for staying with us. We do apologize for the front desk clerk. Our check in time is 3 pm; however, if we have rooms available before 3 pm, we are more than happy to get you checked in. Your reservation was over a Holiday weekend, and unfortunately, we did not have any rooms available until the 3 pm check in time. We do appreciate your business and do hope to see you again soon.

2/10 Terrible

LADELL, Fort Worth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was in very poor condition. You could feel every old coil in the mattress. The bed frame was weak and rickety. Due me having arthritis in my back, I immediately had to checkout.
Stayed 3 nights in Feb 2024
Response from GM on 2024/2/12
We are sorry to hear you are unhappy. We typically get great reviews on our bedding. If you would have asked the front desk, we would have happily moved you to a different room. We do hope you will consider staying with us again to allow us another opportunity to better serve your lodging needs.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 2024/2/12
We appreciate your business and do hope to see you again soon.

6/10 Okay

Joseph

Business traveler
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on 2024/2/6
We appreciate your business and do hope to see you again soon.

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option. Definitely worth it
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/5
Thank you for the 5 stars and for staying with us. Your business is greatly appreciated. We do hope to see you again soon.

8/10 Good

Christina, West Palm Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good for the price and the staff is very nice. Room was clean, breakfast was decent. Great location. Hot tub was unusable.
Stayed 2 nights in Jan 2024
Response from GM on 2024/2/5
Thank you for sharing your experience. We do hope to see you again soon.

10/10 Excellent

Ricardo

Traveled with partner
Entrance
Stayed 2 nights in Jan 2024
Response from GM on 2024/1/31
We appreciate your business and hope to see you again soon.

6/10 Okay

Fulgencio

Stayed 1 night in Jan 2024
Response from Michael on 2024/1/26
Thank you for taking the time to review, you feedback is important to us. We hope to see you again soon.

10/10 Excellent

eli, Artesia

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from GM on 2024/1/16
Thank you for rating your experience. We are pleased you enjoyed your stay. We look forward to serving your future Ruidoso lodging needs.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall the stay was good.
Stayed 3 nights in Dec 2023
Response from GM on 2024/1/16
We greatly appreciate your business and hope to see you again soon.

10/10 Excellent

Gerardo

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michael on 2024/1/14
Thank you for taking the time to review, we hope to see you again soon.

10/10 Excellent

Christian

Traveled with family
Liked: Amenities, property conditions & facilities
First time there we loved it
Stayed 1 night in Jan 2024
Response from GM on 2024/1/10
We are delighted you enjoyed your stay with us. We greatly appreciate your business and do hope to see you again soon.

4/10 Poor

Mel

Traveled with family
Our truck transmission went out in our way to this destination- called and was told they would ok with manager to waive fees in light of our predicament. They charged us $243.58 so not too happy about that.
Stayed 3 nights in Dec 2023
Response from GM on 2024/1/10
We are sorry to hear you are unhappy. We do have a 24 hour cancellation policy, and due to you not meeting the cancellation grace period, we did have to charge you for one night room and tax.

4/10 Poor

Cynthia E.

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So the room was a good size and we fit in comfortably, BUT light switches were not working he had to turn all lamps manually. When we showered we basically showered in standing water, it wouldn’t drain well. When we asked for room service which we had to if we wanted our room cleaned otherwise they wouldn’t clean it… they replaced the towels and the trash in restroom nothing else. The pool was foggy and the hot tub had standing sand at bottom. Breakfast was great. Check in and check out was swift, it in an amazing location, but it did need improvements.
Stayed 3 nights in Dec 2023
Response from Michael on 2024/1/3
Thank you for taking the time to review. We appreciate your feedback, as we share with our team for training.

8/10 Good

Dondi

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Michael on 2024/1/3
Thank you for the good review, we hope to see you again soon!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the most pleasant, professional, helpful, and kind staff that I have ever encountered at a hotel.
Stayed 3 nights in Dec 2023
Response from Michael on 2024/1/3
Thank you for the good review, we hope to see you again soon!

10/10 Excellent

Danica, Midland

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in walking distance.
Stayed 2 nights in Dec 2023
Response from Michael on 2024/1/3
Thank you for the good review, we hope to see you again soon!

8/10 Good

Cid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 2024/1/31
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 2024/1/31
Thank you for taking the time to rate your experience. We appreciate your business and hope to see you again soon.

6/10 Okay

David

Stayed 3 nights in Dec 2023
Response from Michael on 2024/1/3
Thank you for taking time to review, we hope to see you again soon!

10/10 Excellent

Dalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location, clean and staff was very friendly.
Stayed 3 nights in Dec 2023
Response from GM on 2023/12/29
Thank you for staying with us and thank you for the 10. We are happy to hear you enjoyed your stay. We do hope to see you again soon.

6/10 Okay

Martha

Stayed 2 nights in Dec 2023
Response from GM on 2023/12/29
We appreciate your business.

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved tht we were able to view the mountains .Enjoyed the stay , staff was great.
Stayed 3 nights in Dec 2023
Response from GM on 2023/12/27
Thank you for staying with us. We are delighted you had a great stay. We do appreciate your business and do hope to see you again soon.

8/10 Good

Elishia

Stayed 3 nights in Dec 2023
Response from Michael on 2024/1/14
Thank you for taking the time to review, we hope to see you again soon.

6/10 Okay

Chang

Traveled with family
Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Dec 2023
Response from GM on 2023/12/27
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from GM on 2023/12/24
Thank you for staying with us. We appreciate your business and hope to see you again soon.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family leisure stay
good location. right in the middle of the commercial district. very quiet. we will be back.
Stayed 2 nights in Dec 2023
Response from GM on 2023/12/22
Thank you for sharing your experience and for staying with us on your recent visit to Ruidoso. We are delighted you enjoyed your stay. We look forward to serving your future Ruidoso lodging needs and do hope to see you again soon.

10/10 Excellent

Mitch

Stayed 4 nights in Dec 2023
Response from Michael on 2023/12/20
Thank you for the good review, we hope to see you again soon.

10/10 Excellent

brackston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the main shopping area and restaurants. Friendly staff, great breakfast. Best location!! We'll Be Back! AAA
Stayed 3 nights in Dec 2023
Response from GM on 2023/12/19
Thank you for sharing your experience and for staying with us on your recent visit to Ruidoso. We are delighted you enjoyed your stay. We look forward to serving your future Ruidoso lodging needs and do hope to see you again soon.

2/10 Terrible

Benancio

Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Michael on 2023/12/20
We only wish we had more information about your stay to address your dissatisfaction.

10/10 Excellent

ezra

Stayed 4 nights in Dec 2023
Response from Michael on 2023/12/17
Thank you for the great review. We hope to see you again soon