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Reviews of Holiday Inn Express Rotterdam - Central Station, an IHG Hotel

3 out of 5
Holiday Inn Express Rotterdam - Central Station, an IHG Hotel
Weena 121, Rotterdam

Reviews

8.4

Very Good

Rating 10 - Excellent. 424 out of 1004 reviews" "
Rating 8 - Good. 427 out of 1004 reviews" "
Rating 6 - Okay. 98 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Traveled with partner
Liked: Amenities
The phone didn’t work, and after four nights of opportunity, we were told by the hotel that they could not fix it. Moving rooms is not an acceptable situation, the infrastructure needs to be ready to go or repairable… and it wasn’t. Included breakfast was half a disaster: The staff was extremely friendly, but they are woefully in need of tables for the amount of people they have staying here, and by all accounts on a regular basis. This has not been a one off, but the “breakfast room” simply is about 2/3 size max that it should be. Way too small with tables pushed far too close together.
Stayed 4 nights in Apr 2024

6/10 Okay

Judith

Liked: Staff & service
Our shower stall grout was from the floor half way up way black with grout mold. I advised the staff. The dining area ran out of napkins after the first day and put out facial tissue instead. Good news, because I asked specifically for Gluten-free rolls at breakfast, I got hot rolls.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very easy to get around
Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect plus delicious breakfast every day
Stayed 3 nights in Apr 2024

10/10 Excellent

Josue

Traveled with partner
Liked: Staff & service, property conditions & facilities
No limpiaron la habitación, quedaron en traer toallas y no las llevaron.
Stayed 1 night in Apr 2024

8/10 Good

Francis K

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Manrique, San Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

ARLENE, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to main train station. Tram station right in front. We are taking a cruise it’s a quick Uber ride to the terminal. Staff is extremely nice. Breakfast is an added plus. Rooms are new and a nice size. Great place to stay when visiting Rotterdam !!!
Stayed 1 night in Mar 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast excellent, rooms very comfortable. Personally the TV remote control didn't work - 1st world problems, no real matter! The reception area is a little cramped for both the popularity of this hotel and it's standard. The entrance to it is up a flight of stairs partially blocked by a large pillar so this gives a feeling that a hotel of far less quality lies ahead. The staff are exceptionally friendly however given that they always appeared to be busy. Overall - yes I would stay here again. Not as immediately close to Centraal station as perhaps advertised (5-6 minute walk) but I have a good feeling about my stay here. It is not popular for nothing.
Stayed 1 night in Feb 2024

2/10 Terrible

Donald

Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Jeroen Trouw - General Manager on 2024/2/19
Dear Robert,Thank you very much for your choice to stay with us and for your kind review on Expedia.I hope to welcome you again soon for a new visit!Warm regasrds,Jeroen Trouw - General Manager

10/10 Excellent

Peter

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcome excellent. Room well appointed, good view over city. Breakfast good, with fresh fruit, yoghurt, muesli, pastries, breads, ham, cheeses, salami, hard boiled eggs. Coffee, tea and juice on tap. Location perfect, especially for excellent tram service round city. Great value with very little compromise.
Stayed 3 nights in Jan 2024
Response from Jeroen Trouw - General Manager on 2024/1/25
Dear Peter,Thank you very much for your kind words on your stay with us! I will certainly share your comments with the hotel staff. I sincerely hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeroen Trouw - General Manager on 2024/1/25
Dear guest,Thank you very much for your stay in our hotel and your wonderful end score! I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

I

Stayed 5 nights in Jan 2024
Response from Jeroen Trouw - General Manager on 2024/1/16
Dear I,Thank you very much for your kind review regarding your stay with us! I sincerely hope to welcome you again soon for a return visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Saira

Stayed 1 night in Jan 2024
Response from Jeroen Trouw - General Manager on 2024/1/8
Dear Saira,Thank you very much for your stay with us and your great review on Hotel.com regarding your visit! I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

2/10 Terrible

Ray

Stayed 1 night in Dec 2023
Response from Jeroen Trouw - General Manager on 2024/1/26
Dear Ray,Thank you for your review on Expedia about your stay with is. I'm very sorry to see that the visit to our hotel was not as expected. Please feel free to contact me directly if there is anything to share to improve a possible future stay!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Terry

Stayed 1 night in Dec 2023
Response from Jeroen Trouw - General Manager on 2023/12/29
Dear Terry,Thank you very much for your kind review about your stay with us! I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Flora

Traveled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Jeroen Trouw - General Manager on 2023/12/26
Dear Flora,Thank you very much for your kind review on Expedia regarding your stay with us! I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Luigino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/12/25
Dear Luigino,Thank you very much for your kind review on Expedia regarding your stay with us! I hope to welcome you soon for a new visit! Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast has everything you need to for a good start of your day. Sleeping in the bed was a very good ecperience. Nice bed and the room had a good size.
Stayed 5 nights in Dec 2023
Response from Jeroen Trouw - General Manager on 2023/12/15
Dear Mildred,Thank you very much for your kind review and wonderful score regarding your stay with us. I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeroen Trouw - General Manager on 2023/12/13
Dear guest,Thank you for a great score regarding you stay with us! I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Very comfortable, quiet, easy stay while in Rotterdam for 2 nights. Close to Central station, the venues I was visiting and events I was attending, so the location and value was excellent. The included breakfast was very good with many offerings and well-organized service.
Stayed 2 nights in Dec 2023
Response from Jeroen Trouw - General Manager on 2023/12/13
Dear guest,Thank you very much for your kind review! In sincerely hope to welcome you again soon!Kind regards,Jeroen Trouw - General Manager

2/10 Terrible

Sardha

Liked: Cleanliness
Disliked: Staff & service
I had booked a 3 night stay. Due to early flight ex Amsterdam . I requested if we could have a transfer to holiday inn in Amsterdam as there was no train service on the weekend. There was no support. I checked out a day earlier and made my way to Amsterdam with an uber and book another hotel near the airport. It was an immediate no . Not even Let me check if possible Really sad for tourists
Stayed 3 nights in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/12/13
Dear Sardha,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your transfer request. We understand the importance of a smooth transition, especially with early flights.We regret that we were unable to accommodate your request promptly, and we appreciate your feedback. Please be assured that we will review our procedures to prevent such occurrences in the future.We hope this isolated incident does not deter you from considering us again in the future. Your comfort and satisfaction are our top priorities.Safe travels,Jeroen Trouw - General Manager

10/10 Excellent

Zaid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near all facilities, shopping centre
Stayed 2 nights in Dec 2023
Response from Jeroen Trouw - General Manager on 2023/12/8
Dear Zaid,Thank you very much for your kind review on Expedia regarding you stay with us. I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel is in a good location to see Rotterdam and so near to the train and bus station. The service was standard, we was unable to use our VIP silver which was a shame. It was a comfortable and pleasant room. The breakfast was plenty.
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/12/4
Dear Sandra,Thank you very much for your kind words and your review on your stay with us! I sincerely hope to welcome you back in our hotel!Warm regards,Jeroen Trouw - General Manager

4/10 Poor

David

Stayed 5 nights in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/12/25
Dear David,Thank you for your review on Expedia about your stay in our hotel. I'm sorry to see that your stay with us did not meet the expectations. Please let me know what it is we can improve for a possible future stay! I sincerely hope to welcome you again in the near future!Warm regards,Jeroen Trouw - General Manager

8/10 Good

April

Stayed 2 nights in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/12/19
Dear April,Thank you very much for staying with us! I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Fredericus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the walls are quite thin and I was woken by a noisy /group on the same floor in the early hours. Not overly keen on the shampoo/soap - smelt very plasticky
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/11/29
Dear Fredericus,Thank you for taking the time to share your experience with us. We sincerely apologize for the disturbance caused by the noise from a group on the same floor, and we regret any inconvenience it may have caused during your stay.Your feedback regarding the thin walls and the quality of the shampoo/soap is noted. We appreciate your honesty and will address these concerns with our team to make necessary improvements.We value your input, and we hope to have the opportunity to welcome you back in the future, providing a quieter and more comfortable experience.Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very helpful staff. Clean and comfortable. Nice breakfast included. Very central.
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/11/20
Dear Jill,Thank you very much for your kind words regarding your stay with us! I hope to welcome you again soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short stay
Hotel is close to Centraal Station . Staff are helpful. Rooms are comfortable. Breakfast is basic but ok.
Stayed 1 night in Nov 2023
Response from Jeroen Trouw on 2023/11/19
Dear Jackie,Thank you very much for your kind comments on your stay with us.Hope to welcome you soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
I believe this was the only place that included free breakfast. Was great value for where we were.
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/11/17
Dear Victor,Thank you for kind message and review regarding you stay at our hotel! Indeed all Holiday Inn Express hotels offer a complimentary breakfast! I hope to welcome you soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Cydonie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the central station.
Stayed 5 nights in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/11/17
Dear Cydonie,Thank you very much for your kind review regarding your stay with us! I sincerely hope to welcome you again soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Nassima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/11/17
Dear Nassina,Thank you very much for your kind review regarding your stay with us. I sincerely hope to welcome you again soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

WENJI

Stayed 4 nights in Nov 2023
Response from Jeroen Trouw - General Manager on 2023/11/30
Dear Wenji,Thank you very much for your wonderful score regarding your stay with us! I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Katia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very good. The staff very kind and helpful.
Stayed 7 nights in Oct 2023
Response from Jeroen Trouw - General Manager on 2023/11/7
Dear Katia,Thank you very much for your stay in our hotel and your kind words on Expedia regarding your visit! I hope to welcome you again soon!Kind regards,Jeroen Trouw - General Manager

8/10 Good

Danni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Jeroen Trouw - General Manager on 2023/10/26
Beste Danni,Hartelijk dank voor uw bezoek aan Holiday Inn Express en uw fantastische beoordeling op deze website naar aanleiding van dit verblijf! Graag tot een volgend bezoek!Met hartelijke groet,Jeroen Trouw - General Manager

10/10 Excellent

julie, Westfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from train station
Stayed 1 night in Oct 2023
Response from Jeroen Trouw - General Manager on 2023/10/26
Dear julie,Thank you very much for staying with is! I sincerely hope to welcome you again soon for a return visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. In the city center, with a nice breakfast. Good value for money in the Center of Rotterdam. Easy access to the central train station and very near a metro stop
Stayed 3 nights in Oct 2023
Response from Jeroen Trouw - General Manager on 2023/10/26
Dear Gayle,Thank you very much for your stay at our hotel and for your wonderful review on this website! I hope to welcome you again soon for a new visit!Kind regards,Jeroen Trouw - General Manager

8/10 Good

Zaid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be cheaper 🗣
Stayed 3 nights in Oct 2023
Response from Jeroen Trouw - General Manager on 2023/11/1
Dear Zaid,Thank you very much for your stay in Holiday Inn Express Rotterdam! I hope to welcome you again soon for a return visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for the railway station,central location nice clean rooms, great staff
Stayed 1 night in Oct 2023
Response from Jeroen Trouw - General Manager on 2023/11/1
Dear Glen,Thank you very much for your kind review on Expedia about your stay with us. I sincerely hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Atsuko

Stayed 3 nights in Sep 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality and price. Room was little bit small. But right in the center of the city. Good for city transport.
Stayed 3 nights in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed!
Stayed 1 night in Sep 2023

10/10 Excellent

William

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place, with a good breakfast buffet. It is located near Central Station and is convenient to all forms of local transportation. A good base for exploring The Netherlands.
Stayed 8 nights in Sep 2023

6/10 Okay

robert

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

John & Valerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was central to downtown, the Central Railway Station, tourist attractions, and a great variety of eating options. We were pleased with this location. Also, when we booked in Tara was more than happy to accommodate our request for a luggage rack for our room and she supplied such with a positive and willing attitude. Later Tara helped us with locations on a map and during our stay she was attentive to make sure we were happy and made arrangement for a taxi when we booked out of the hotel. Please note that all the staff we met during our 6 night stay were pleasant and receptive to our presence. Our room was clean and looked after daily and although renovations were evident throughout the premises we were not impacted with any noise. As far as improvements are concerned we would suggest more electrical outlets be installed in the rooms as so many people travel with electrical devices. Although the breakfast area was neat, clean and well organized we felt there could be more of a hot food selection such as bacon, sausage, beans, potatoes, waffles etc or something of the sort to give a bit more variety than cheese and cold meats. Should we ever visit Rotterdam again we would book into this hotel as it served our purposes. Thank you.
Stayed 6 nights in Sep 2023

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff very friendly and helpful.
Stayed 2 nights in Sep 2023

6/10 Okay

Keith

Stayed 1 night in Sep 2023

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Sep 2023