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羅托魯阿湖蘇迪馬飯店的評分

4 out of 5
羅托魯阿湖蘇迪馬飯店
1000 Eruera Street, Rotorua

評論

7.8

不錯哦

10 分，有夠讚；1000 則評論中有 280 則" "
8 分，不錯哦；1000 則評論中有 421 則" "
6 分，一般般；1000 則評論中有 189 則" "
4 分，不太好；1000 則評論中有 79 則" "
2 分，很糟糕；1000 則評論中有 31 則" "

8.0/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

7.2/10

住宿環境和硬體

7.2/10

環保程度

評論

8/10 不錯哦

Kwai Yee

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Check in 順暢，服務員很有禮貌，整體滿意。 房間內沒有提供牙膏、牙刷，要自行帶備。
於 2023 年 4 月住了 1 晚
Awatere Douglas 於 2023年4月23日回覆
Kia ora Kwai Yee, We appreciate your feedback. Please know that we do offer Toothbrushes and Toothpaste, these can be requested at reception. Thank you for choosing to stay with us. Ngā mihiAwatere DouglasHotel Manager

10/10 有夠讚

RogerYen，Taipei, Taiwan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
服務很好。在紐西蘭住了五六家飯店，只有這家的員工主動幫我們搬行李。還有免費溫泉家庭房可泡。實在值得推薦!
於 2020 年 2 月住了 2 晚
RDM 於 2020年2月12日回覆
Dear RogerYen, It's great you were looked after and enjoyed your stay. Safe travels ahead. Regards, Mike Rooms Division Manager

8/10 不錯哦

WAI CHEONG DEKI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable, Easy to Shopping Ctr, Free Parking
於 2019 年 7 月住了 1 晚
RDM 於 2019年7月30日回覆
Dear Wai Cheong Deki, Thank you for taking the time to review our Hotel. Safe travels. Regards, Mike Rooms Division Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
週邊環境寧靜之酒店
羅托魯瓦是我們旅程第一個景點，因為選擇了此酒店，近湖邊及市中的，周邊有很多中國食肆都可接受。check in and check out 都非常快，但早餐就一般，房間都算舒適，員工態度熱誠。
於 2019 年 2 月住了 2 晚

8/10 不錯哦

hsiu-feng

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚
Mike 於 2019年2月10日回覆
Dear hsiu-feng, We are pleased you enjoyed your stay. Safe travels. Regards, Mike Rooms Division Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Chris, Assistant Manager 於 2018年11月19日回覆
Dear Guest, Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed your stay and look forward to seeing you again soon. Kind Regards,

6/10 一般般

Siu Chung

喜歡：客房舒適度
景点及食店相近
环境可以, 早歺不錯

4/10 不太好

Yue

不喜歡：整潔度、住宿環境和硬體和客房舒適度
nightmare
No air conditioner, very noisy, cannot open the window, have a factory noisy downstairs. other people try to open the connection door in 1am. cannot sleep, many kids crying in the 3rd level. never back to this hotel.
Atalo de la Rocha / Hotel Manager 於 2018年4月3日回覆
Hi Yue I am disappointed to read that your stay with us wasn't for the looks of it enjoyable, unfortunately our Economy rooms do not have air-conditioning but the good news is that the room where you stayed will go through a refurbishment process in a couple of weeks and hopefully will be ready later this year, I hope you give us another opportunity at some stage in the near future. Kind regards Atalo de la Rocha / Hotel Manager

8/10 不錯哦

lei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店很大，还有个游泳池，一股硫磺味，可惜没有时间去泡泡。房间很大，安静舒适。
於 2017 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2016年11月21日回覆
Thanks for your amazing rating.

8/10 不錯哦

Hao，中国

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
方便
就在温泉隔壁，很方便，步行去countdown 就几分钟，适合自由行，停车方便。

10/10 有夠讚

WING SZE，HONG KONG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
ROTORUA酒店首選
房間很舒適，過條馬路就有park and save，步行去浸溫泉亦很近，很方便！

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

di

喜歡：整潔度和員工素質

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Frank，Hong Kong

喜歡：整潔度
good location, fair service
Very good location at lakeside, just next to the famous Polynesia Spa Pool. Free spa pool offered by hotel is definitely a plus. Bed is too soft.

8/10 不錯哦

真實旅客

地點不俗
房間整潔度一般，溫泉水不熱，私人浴池只有3個，太少。

8/10 不錯哦

Helen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good 3 night stay. Centrally located so easy to walk eveywhere. Staff all really helpful.
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Danny，Auckland

家庭旅遊
喜歡：整潔度和員工素質
Rooms are good size. Non-smoking rooms are farthest from main building. Pool wasn’t warm, bit of s let down. Parking ok but you might compete for a spot close to your room. Breakfast was awesome
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Keith

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Handy walk to town and was convenient for access to government gardens and rotorua marathon start/finish
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Robin

喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay central - but not too noisy
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Wai Yee

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to Polynesian spa and other tourist places. Clean, comfortable and friendly staff members.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Mariam，Lower Hutt

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location
於 2024 年 4 月住了 7 晚

8/10 不錯哦

Kim

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, probably would like PowerPoints closer to the bed. Also the hallway doors are not very soundproof and woke up by a bunch of people taking in the hallway early
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Shannon

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
There is no way this is a 4 star property. So dirty and the rooms are need of a huge upgrade as everything is just worn out. Paying 4 star prices for a 1 star hotel. Skip this one as there are far better choices.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Amy

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Or room felt a little dated but was comfortable and we had a good nights sleep. Great location and would stay there again.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Caroline

喜歡：整潔度、員工素質和住宿環境和硬體
Remive the sign that says pool and spa. There isnt a spa.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Katja

親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Very friendly, knowledgeable staff!
於 2024 年 4 月住了 1 晚

6/10 一般般

Huabing

家庭旅遊
不喜歡：住宿環境和硬體
Property is too old, but location is excellent.
於 2024 年 3 月住了 1 晚

6/10 一般般

Debbie

親子旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Bed was too hard and you could hear just about everything, doors slaming and not sure ehat it was but their was some loud banging noise. Staff were excellent, friendly and were awesome. Hotel itself probably needs some work done on it as some areas outdated.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Tarnz

喜歡：整潔度和員工素質
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Julie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lots of space, comfortable beds, good restaurant. Needs a fan in bathroom to disburse humidity, but otherwise great!
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Edward

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Convenient to Polynesia Spa.
於 2024 年 3 月住了 1 晚
Awatere Douglas 於 2024年3月26日回覆
Kia ora Edward, Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed your stay with us and that our proximity to the Polynesian Spas contributed positively to your experience.We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even better, please let us know.Ngā mihiAwatere DouglasHotel Manager

10/10 有夠讚

Waveney

於 2024 年 3 月住了 2 晚

8/10 不錯哦

Hans

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Betty

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location is very good. Very convenient. Close to Lake Rotorua. Plenty of parking. The room is a bit old, especially the bathroom, but still clean.
於 2024 年 3 月住了 1 晚
Awatere Douglas 於 2024年3月10日回覆
Kia ora Betty, Thank you for your review! We're pleased to hear that you found our location convenient, and ample parking available. We appreciate your feedback regarding the room and bathroom. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Ngā mihiAwatere DouglasHotel Manager

6/10 一般般

Raewyn

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pretty average, not worth the money we paid. Paid for a superior king, nothing superior about it.
於 2024 年 3 月住了 1 晚
Awatere Douglas 於 2024年3月9日回覆
Kia ora Raewyn, Thank you for your review! We're sorry to hear that your experience did not meet your expectations. We apologize for any disappointment caused by the discrepancy between the room description and your actual experience. We appreciate your honesty and hope to have the opportunity to provide you with a more enjoyable stay in the future.Ngā mihiAwatere DouglasHotel Manager

2/10 很糟糕

Ratchaneekorn

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Good thing about this property is that it’s located next to Polynesian Spa. However, we would not stay at this place again as it was very expensive and very old. The photos that were advertised on the website site are so misleading.
於 2024 年 3 月住了 1 晚
Awatere Douglas 於 2024年3月9日回覆
Kia ora Ratchaneekorn, Thank you for your review! We appreciate your recognition of our property's convenient location near the Polynesian Spa. We regret to hear that your stay did not meet your expectations in terms of value and the condition of the property. We hope to have the chance to exceed your expectations in the future.Ngā mihiAwatere DouglasHotel Manager

6/10 一般般

Suyan

於 2024 年 2 月住了 1 晚
Awatere Douglas 於 2024年3月26日回覆
Kia ora Suyan, Thank you for sharing your feedback with us. If you could provide more details about your experience, it would greatly assist us in understanding how we can better serve our guests in the future.Ngā mihiAwatere DouglasHotel Manager

10/10 有夠讚

Beau

於 2024 年 2 月住了 2 晚
Awatere Douglas 於 2024年3月26日回覆
Kia ora Beau, Thank you so much for your wonderful 5-star review! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us.If there's anything specific that made your stay enjoyable or if you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Ngā mihiAwatere DouglasHotel Manager

8/10 不錯哦

Lindsay

喜歡：員工素質和設施服務
The hotelnis located adjacent to the lake and on a nice walking path around the lake. It is conveniently located within walking distance to many restaurants. Very helpful and kind staff. The hotel is a bit tired, but clean and comfortable.
於 2024 年 2 月住了 3 晚
Awatere Douglas 於 2024年2月24日回覆
Kia ora Lindsay, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the hotel's location adjacent to the lake and the walking path around it. We're also pleased that you found our staff to be helpful and kind. We apologize for any inconvenience caused by the hotel's tired appearance, but we're glad to hear that you found it clean and comfortable.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Ngā mihiAwatere DouglasHotel Manager

8/10 不錯哦

Nancy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to all amenities.
於 2024 年 2 月住了 2 晚
Awatere Douglas 於 2024年2月24日回覆
Kia ora Nancy, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the hotel to be close to all amenities. We hope you enjoyed your stay and look forward to welcoming you back in the future.Ngā mihiAwatere DouglasHotel Manager

6/10 一般般

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel no major problems or highlights. Comfortable lodging to stay while travelling
於 2024 年 2 月住了 2 晚
Awatere Douglas 於 2024年2月17日回覆
Kia ora John,Thank you for your feedback. We're glad to hear that you found our hotel comfortable for your travels. While we're pleased to know that you didn't encounter any major problems, we're also sorry to hear that there weren't any highlights to your stay. Your comments are important to us, and we'll take them into consideration as we strive to provide a better experience for our guests. We hope to welcome you back for another stay in the future.Ngā mihiAwatere DouglasHotel Manager

4/10 不太好

Sasha

團體旅遊
不喜歡：設施服務和住宿環境和硬體
The room didn't have a working phone and one of the lights didn't work. We also found a cookie in the bed which was a bit shocking. We had a base camp to come back to while we were out but I feel like the room could have been equipped better.
於 2024 年 2 月住了 2 晚
Awatere Douglas 於 2024年2月17日回覆
Kia ora Sasha, We're truly sorry for the issues you experienced during your stay. We take full responsibility for these oversights and understand how they could impact your experience. Your comments are invaluable and will be addressed immediately to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Ngā mihiAwatere DouglasHotel Manager

10/10 有夠讚

Wendy，Toronto

情侶出遊
Adequate but property is a little tired.
於 2024 年 2 月住了 1 晚
Awatere Douglas 於 2024年2月9日回覆
Kia ora Wendy, Thank you for sharing your experience with us. We're committed to ensuring a better experience for our guests. We hope to welcome you back for a more enjoyable stay.Ngā mihiAwatere DouglasHotel Manager

8/10 不錯哦

Rata

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a problem with our room which was sorted quickly, however when we developed a second problem I think a better option should have been considered. However, the staff were all helpful and welcoming and thank you for the complimentary breakfast
於 2024 年 2 月住了 1 晚
Awatere Douglas 於 2024年2月9日回覆
Kia ora Rata, Thank you for your feedback. We're glad to hear that our staff were helpful and welcoming, and we appreciate your understanding regarding the issues you encountered with your room. We're delighted that you enjoyed the complimentary breakfast, and we hope to have the opportunity to welcome you back for a smoother stay next time.Ngā mihiAwatere DouglasHotel Manager

8/10 不錯哦

Kate

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ticks in all boxes. Close to the Polynesian spa, but also hotel has its own pool. Maybe I was just lucky, but it was very quiet and I had a good sleep at night while hotel was full. Check out the restaurant. While menu seems boring, the food is actually delicious.
於 2024 年 2 月住了 1 晚
Awatere Douglas 於 2024年2月7日回覆
Kia ora Kate, Thank you for your review! We're delighted to hear that you had a pleasant stay and enjoyed the amenities, including our proximity to the Polynesian Spa and our pool. We're glad you had a peaceful night's sleep despite the hotel being full. We'll be sure to pass along your compliments to our restaurant team about the delicious food. We appreciate your feedback and hope to welcome you back again soon!Ngā mihiAwatere DouglasHotel Manager

8/10 不錯哦

Cecilia

喜歡：員工素質
Needs upgrading room and especially the bathroom. Had torn curtains in bedroom. Dusty bedside cabinets. Lobby and dining area modern and staff friendly and helpful.
於 2024 年 2 月住了 1 晚
Awatere Douglas 於 2024年2月7日回覆
Kia ora Cecilia, We appreciate your feedback regarding the room and bathroom conditions. We'll take your comments into consideration as we strive to improve our accommodations. We're glad you found our lobby and dining area modern and our staff friendly and helpful. Your input helps us enhance the overall guest experience. If you have any additional comments or suggestions, please feel free to share them with us.Ngā mihiAwatere DouglasHotel Manager

8/10 不錯哦

Richard

情侶出遊
喜歡：整潔度、員工素質和設施服務
pleasant hotel; friendly staff; minor problems dealt with right away. However, the furnishings leave something to be desired. Double room has a nice king-sized bed, and one chair at the desk - and nothing else - just a large empty space. The rooms are large enough to accommodate a small sofa or a couple of chairs to lounge in. When asked about it, told that's the standard hotel furnishing, but if we wanted, they could bring a couple of chairs - which they did - however the chairs were basic conference room chairs, not easy lounging furniture!
於 2024 年 1 月住了 3 晚
Awatere Douglas 於 2024年2月7日回覆
Kia ora Richard, Thank you for sharing your experience. We appreciate your positive feedback about our friendly staff and prompt resolution of minor issues. Regarding the furnishings, we apologize for any inconvenience caused. We understand your preference for more comfortable seating options and will take your feedback into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to let us know.Ngā mihiAwatere DouglasHotel Manager

6/10 一般般

Helen

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Beds were great. 3 people in room only 2 towels supplied. Air con not great as blows over the beds and control doesn’t work very well so was either hot or cold in room. The shower was terrible more cold water than hot, you could not control it. The pool isn’t big but was nice to use on the Saturday after along day of activities and the boys were looking forward to using it again on the Sunday only to show up at 1530 to be told pool closed until 1830 which is a weird time to clean a pool for so long. Kids not happy! Lastly Sudima advertises an 1130 check out and at 0900 housekeeping start knocking at our door not once but twice so that ruined that. Not sure we’d stay again.
於 2024 年 1 月住了 3 晚
Awatere Douglas 於 2024年2月7日回覆
Kia ora Helen, Thank you for sharing your recent experience with us. We apologize for the inconvenience caused by the towel supply, air conditioning issues, and the unexpected closure of the pool. Your feedback regarding these matters is valuable to us, and we will address them with our team to ensure improvements are made.Regarding the housekeeping interruption, we apologize for any disruption to your morning. We'll investigate this matter further to ensure it doesn't reoccur in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Ngā mihiAwatere DouglasHotel Manager