Outdoor pool, pool umbrellas, sun loungers
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Reviews of Alpin Motel & Conference Centre

3.5 out of 5
Alpin Motel & Conference Centre
16 Sala Street, Rotorua, Bay of Plenty

Reviews

8.4

Very Good

Rating 10 - Excellent. 267 out of 600 reviews" "
Rating 8 - Good. 245 out of 600 reviews" "
Rating 6 - Okay. 64 out of 600 reviews" "
Rating 4 - Poor. 15 out of 600 reviews" "
Rating 2 - Terrible. 9 out of 600 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

dave

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021
Response from Management on 2021/6/26
Thank you, we are glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Private spa
Stayed 1 night in Jun 2021
Response from Management on 2021/6/22
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from Management on 2021/6/22
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Great backyard with lovely spa
Stayed 2 nights in May 2021
Response from Management on 2021/6/26
Thank you, yes it is a great back yard. We are happy you enjoyed your stay and your spa.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The motel is in excellent condition. We enjoyed our stay. We had a sound sleep. Enjoyed our hot bath. Highly recommended. Great for family of four.
Stayed 1 night in May 2021
Response from Management on 2021/6/26
Thank you, we are glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
房间很干净， 前台很热情，很好的住宿体验，值得推荐。
Stayed 1 night in Apr 2021
Response from Management. on 2021/6/26
Thank you, we are glad you enjoyed your stay.

10/10 Excellent

Rose

Business traveler
Liked: Cleanliness, room comfort
Good value for money. Enjoyed private pool.
Stayed 1 night in Feb 2021

8/10 Good

Alex, Wellington

Traveled with family and small children
Liked: Cleanliness, amenities
Was a great room, clean and the bed was super comfortable. The tub was good and the pool too but was closed for one day for cleaning. Kitchenette is so handy, and ensuite. BBq area was great too but too many rules, especially during summer and couldnt sit and talk after 9pm. No spa after 10pm, no swimming after 7pm, security every night. Would still go back if security didn't go past every half hour lol. Nice staff. We had police around one day for strange groups on the property, scared some families with small tamariki.
Stayed 5 nights in Jan 2021

8/10 Good

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

8/10 Good

Eiji, Wellington

Traveled with family and small children
Disliked: Cleanliness
部屋の掃除が雑。備品の補充もされてなかった。ジャグジーは大きく開放的で、お湯もしっかり出てとても良かった。部屋のシャワーは弱かった。
Stayed 3 nights in Jan 2021

6/10 Okay

Verified traveler

Stayed 4 nights in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

8/10 Good

Danny

Stayed 2 nights in Jan 2021

10/10 Excellent

Stuart

Liked: Cleanliness, room comfort
Very good in all ways. Would stay again,
Stayed 1 night in Jan 2021

10/10 Excellent

Hine, Pukekohe New Zealand

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
My family thoroughly enjoyed the whole place its amazing very clean everything was just so amazing compared to a few others we've stayed at in the area this tops them all for price and plenty more location is amazing as well private and just awesome service. Thank yous
Stayed 1 night in Dec 2020

8/10 Good

TeAomarama, New Zealand

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved that our parking was right outside our room. It was also really great to have a spa just for our room. There was only one issue with our stay and that was that the air conditioning was broken. To be fair we didn't end up saying anything as we were in and out of our room and by the time we came back to the room at night we couldn't be bothered.
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness
We stayed for 3 nights and first day room is dirty then next day room make up team just did only bed not even done floor vacuum, bathroom cleaning, used facial towels then we talk with reception and he said “we have vacuum cleaner if you want
Stayed 3 nights in Oct 2020
Response from S on 2020/11/4
Many thanks for your review we will look into your room y wasn't serviced

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from S on 2020/10/22
Many thanks for your great review

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2020
Response from S on 2020/10/13
Dear Guest Many thanks for your review

4/10 Poor

Verified traveler

The room smells like smokers have been in it, TV remote not working, door handles scungey, kind of an unclean/gross feeling.
Stayed 2 nights in Sep 2020
Response from Jeff Ferguson on 2020/10/2
We are sorry you have had that experience and have instigated further training for our housekeeping team to ensure our rooms are of sufficient standard.

4/10 Poor

Gail, Waikato

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was pretty run down. It was clean, but had cracks in walls and ceilings. I wouldn't stay again.
Stayed 2 nights in Sep 2020
Response from S on 2020/9/25
Dear Guest Many thanks for talking the time to review our motel. We are sorry you were not happy with the room. We are in the process of doing them all up.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean and tidy but in need of an upgrade/maintenance. Spa pool is just a big bath, no jets just a tap for filling, cooking hotplate ripped out and replaced with cheap, rusty Warehouse model. Otherwise ok
Stayed 1 night in Sep 2020
Response from S on 2020/9/18
Many thanks for your review

10/10 Excellent

Dene, Auckland

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Relaxing Friendly staff Good security would stay there again 😀
Stayed 1 night in Sep 2020
Response from SF on 2020/9/15
Dear Guest Many thanks for your great review.We are glad you enjoyed your stay with us hope to see you again

10/10 Excellent

Jason, Auckland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great location and good for families, clean and tidy
Stayed 2 nights in Sep 2020
Response from S on 2020/9/8
Many thanks for your review

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020
Response from S on 2020/8/5
Dear Guest Many thanks for your review. We hope to see you again soon Kind Regards

4/10 Poor

Random, Auckland

Traveled with family and small children
Disliked: Cleanliness, amenities
I do t mind staying at dates places as long as it is clean. This wasn’t clean
Stayed 2 nights in Jul 2020
Response from S on 2020/8/7
Dear Guest Many thanks for your review we are sorry about the room

8/10 Good

Andy, Auckland

Traveled with group
Liked: Cleanliness, amenities
Nice place perfect layout of the room and the spa was awesome. Heat pump didn't work that was our only concern. Ave very clean.
Stayed 1 night in Jul 2020
Response from Alpin Team on 2020/8/1
Thank you for staying with us, sorry about the heatpump we are onto it. Take care.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
The bathroom was well set out, comfortable beds and security windows that allow windows to be open for fresh air. The pool is very small for the number of units, didn't allow for any room to actually swim. The outdoor spa was very tired looking and not safe for elderly patrons getting in and out.
Stayed 1 night in Mar 2020
Response from Alpin Motel team on 2020/4/13
Thank you for your review, please keep safe and well.

10/10 Excellent

Christine

Liked: Cleanliness, amenities
Great location. my unit had a private outside spa pool. I had left an item behind and they made every effort to return it to me
Stayed 3 nights in Mar 2020
Response from Alpin Team on 2020/4/13
Hi Christine Thank you for staying, it's our pleasure to be able to contact our guests when they leave important items behind. Keep safe and well.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Alpin Team on 2020/4/13
Thank you for your staying with us and for your scoring. Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness
Close proximity to everything. Pleasant location although some power weren’t working otherwise a good place to stay.
Stayed 2 nights in Feb 2020
Response from Alpin Team on 2020/3/10
Hi Thank you for staying at the Alpin and for your review.

8/10 Good

Monica L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy place!
It was lovely!
Stayed 1 night in Feb 2020
Response from Alpin Team on 2020/3/10
Hi Monica Thank you. Great to hear. Take Care.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from Tinica on 2020/2/29
Thank you for your scoring, always a pleasure.

10/10 Excellent

Jude

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top motel!
Well laid out motel, very spacious which is a good feature of slightly older motels. Very well equipped, clean and very comfortable. Good location for accessing cycle trails. Excellent parking, sheltered and right at front door. Will stay at Alpin again on future cycle trips.
Stayed 1 night in Feb 2020
Response from Alpin Motel team on 2020/2/22
Thanks for the review, welcome back anytime.

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
This property is a 1 star at best, there is no aircon. Staff where quite short. Needs a make over
Stayed 1 night in Feb 2020
Response from Alpin Team on 2020/2/8
Thank you for your review.

8/10 Good

Geoff-Fran, Brisbane, QLD Australia

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Enjoyed 3 nights whilst at Rotorua. The staff were very helpful and went out of their way to ensure a pleasant stay. Our rooms were large and comfortable with excellent amenities available including laundry and BBQ's.The hot-tubs were old but large and plenty of thermal heated water. The hotel is close to many of the areas of interest.
Stayed 2 nights in Jan 2020
Response from Alpin Team on 2020/2/8
Good Morning Thank you for your review and staying with us. Great to hear you enjoyed your time in Rotorua, there is so much to do.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
The layout of the room was great for us. Bathroom is dated and the shower head didn't stay in the position you wanted it, toilet door was hard to shut. Tv didn't have many channels working, and the picture on tv wasn't great. Otherwise the property was ok, and served for what we needed.
Stayed 2 nights in Jan 2020
Response from Alpin Motel team on 2020/2/5
Thank you for staying with us, and letting us know your concerns. We will look into them.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was during a full house time. Our unit was facing the main road and on Monday morning the noise from trucks etc was very high. On departure when mentioning that to the manager he stated that it pays to book early to get a rear unit.
Stayed 2 nights in Jan 2020
Response from Alpin Team on 2020/1/23
Sorry, you had to put up with them. Thank you for staying with us.

8/10 Good

Surinder Singh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Alpin Team on 2020/1/23
Thank you Surinder for your scoring and staying at the Alpin.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satellite TV channels are very limited. Children felt bored .
Stayed 3 nights in Jan 2020
Response from Alpin Team on 2020/1/23
Hi, Thank you for staying with us. Sorry your children felt bored.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
too old
It is different from the photo. it is old motel.
Stayed 1 night in Jan 2020
Response from Alpin Team on 2020/1/23
Thank you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Alpin Team on 2020/1/23
Thank you for staying at the Alpin Motel and for the scoring. Much Appreciated.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is a great place to stay. The room arrangement for our family of four was really good and the staff are friendly and helpful. The provision of towels to the room is however is rather stingy (one really small towel per person per day).
Stayed 1 night in Jan 2020
Response from Alpin Team on 2020/1/23
Hi, Thank you for the review. The towels are standard bath towels. If you read your information sheet at does say we are happy to exchange your towels out of service time when you bring your towels to the office.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal hot tub was great. Walking distance to the Redwoods & Living village.
Stayed 5 nights in Jan 2020
Response from Alpin Team on 2020/1/23
Thank you for staying at the Alpin Motel, and for the review. Much Appreciated.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Alpin Team on 2020/1/23
Thank you for staying the Alpin Motel and for the scoring.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Alpin Team on 2020/1/23
Thank you for staying at the Alpin Motel and for the score. Take Care.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little dated, but everything was clean, tidy and comfortable. We found it perfect for a family with a separate bedroom so the kids could go to bed and we still had use of the main space with another queen bed. When the main pool was full, we were able to fill the private spa and the kids splashed in there happy as could be.
Stayed 3 nights in Jan 2020
Response from Alpin Team on 2020/1/23
Hi Thank you staying with us, it always a pleasure hearing your family had an enjoyable time - love hearing the children having fun in the pool.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Stayed 2 nights in Dec 2019
Response from Alpin Team on 2020/1/3
Sorry your experience at the Alpin was not to your satisfaction. I hope you have a great New Year.

8/10 Good

Hitchnz40, Auckland

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Units were spacious - one separate bedroom and studio set up in lounge (bed, kitchenette, dining table, lounge chairs, and one bathroom. Ideal set up for our three families. Good parking at front of units, and private spa pools at rear, which open onto enclosed garden and swimming pool area. Property is showing its age a bit, but is well maintained, and the owners were quick to assist in any way they could.
Stayed 3 nights in Dec 2019
Response from Alpin Team on 2020/1/3
Hi, Happy New Year. Thank you for your review and staying with us. Its always a pleasure seeing/hearing families gathering and enjoying themselves whilst staying at the Alpin and in Rotorua. Take Care.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
second time here, the aircon was out of service (we only found out once we got to the room but the place was fully booked so no point asking for a room change) the rooms are a good size
Stayed 1 night in Dec 2019
Response from Tinica on 2020/1/3
Hi, Sorry about the aircon. Its out of our control as the Sulphur destroys anything electrical very quickly here, we have a stock of Tvs, fridges, toaster etc ready to replace. Unfortunately, we can't do the same with the aircon, we have to rely on the company that fixes them and they in turn have to wait for parts etc. Like anything electrical they can be working one moment and breakdown the next. A couple of motels have even taken their aircons out due to continually trying to fix them. We try our best. Take Care, Thank you for staying with us.