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羅斯堡溫德姆豪生飯店的評分

2 out of 5
羅斯堡溫德姆豪生飯店
978 NE Stephens St, Garden Valley Blvd / Stephens, Roseburg, OR

評論

7.0

不錯哦

10 分，有夠讚；748 則評論中有 154 則" "
8 分，不錯哦；748 則評論中有 278 則" "
6 分，一般般；748 則評論中有 157 則" "
4 分，不太好；748 則評論中有 83 則" "
2 分，很糟糕；748 則評論中有 76 則" "

7.4/10

整潔度

8.0/10

員工素質

5.8/10

設施服務

6.8/10

住宿環境和硬體

6.0/10

環保程度

評論

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 1 晚
management 於 2019年10月14日回覆
Thank you for taking the time to give us this review. We are glad that you enjoyed your stay. Please come see us again.

8/10 不錯哦

Kai Wei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚
Managers- Hojo Roseburg 於 2019年3月4日回覆
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
Managers- Hojo Roseburg 於 2018年10月29日回覆
Thank you for your positive review, we are glad you enjoyed your stay!

6/10 一般般

真實旅客

喜歡：員工素質
可以接受，比较划算
房间很大，有做饭的设备，问题是酒店比较老，地板比较响，洗澡的帘幕也不服帖，很容易漏水到地板上。当然，只是路过临时住宿也足够了。还是要表扬前台的小姐，很热情
Howard Johnson Express Inn - Roseburg, Or 於 2016年8月19日回覆
感谢您对我们的审查酒店。您的反馈意见是对我们非常重要。我们高兴地看到您的住宿满足您的需求。我们的员工努力工作，让每个人都感到宾至如归。我们希望能再次见到你的未来。

8/10 不錯哦

Ken

情侶出遊, 寵物同遊
Great check in
於 2024 年 5 月住了 1 晚

10/10 有夠讚

jill，Delta

喜歡：員工素質
不喜歡：整潔度
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Martel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was fine
於 2024 年 2 月住了 1 晚

6/10 一般般

Amelia

喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Catherine

喜歡：整潔度、員工素質和住宿環境和硬體
Easy stay. Helpful kind front desk
於 2024 年 1 月住了 1 晚

4/10 不太好

Heidi

家庭旅遊
Trash & bags all around Took a walk and felt unsafe
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Kassidy

於 2024 年 2 月住了 1 晚
GM 於 2024年2月7日回覆
We are sorry that your experience was not 100%. We don't even see that you stayed with us. There was a reservation which came however it was overbooked by expedia/3rd party website you used. So we cancelled it without any penalty. Not sure what else we could had done. Regards GM

10/10 有夠讚

Susan

於 2024 年 1 月住了 1 晚

6/10 一般般

Shana

親子旅遊
The property is a motel; I had thought I was booking a hotel. The reason I booked this establishment was because I was wanting a restful, peaceful night, but that didn’t happen as the road next to the business is as busy as the freeway all night. One thing, I absolutely must complain about is the lack of security once in the room: they had removed the door latch from the top of the door, and the only “security” system was the deadbolt that my 3 year old found interesting enough to play with…we slept with a chair in front of the door incase she had wanted to “play” with it while we were sleeping. The mattresses were soft…too soft. They kept the Wi-Fi password “under lock and key” which you had to call the front desk for… we opted to use data. Nothing against this business, but we expected more for the price we paid and we won’t be back.
於 2023 年 12 月住了 1 晚
Tim 於 2023年12月8日回覆
Thank you for letting us know we have taken care of the latch issue as needed. Sorry about the inconvenience with your stay as well as internet issues. We hope you have a happy holiday and a merry Christmas

8/10 不錯哦

Norman

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Richard

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Surprisingly nice
於 2023 年 10 月住了 1 晚
Management 於 2023年10月18日回覆
Thank you for the review, look forward to the next visit.

2/10 很糟糕

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Avoid at all costs
Most disgusting room. Furniture wasn’t fit for Goodwill. Will be demanding a refund. $200 for this room was an obscenity.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Management 於 2023年10月18日回覆
Thank you for the review.

8/10 不錯哦

Susan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Management 於 2023年9月13日回覆
Thank you for the review and look forward to seeing you the next time.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
bathroom broken
Room was nice and comfortable but the toilet had a major leak and we had to turn it off when not in use. Could have warned us or not used that room until it was fixed.
於 2023 年 8 月住了 1 晚
Management 於 2023年9月13日回覆
I am sorry to hear about the issues you had with the toilet, we have made maintenance aware of the issue and have corrected it.

10/10 有夠讚

Ann

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great service & very clean w/nice decour inside!
於 2023 年 8 月住了 1 晚
Management 於 2023年8月22日回覆
Thank you so much for the review. We are glad you enjoyed your stay with us.

8/10 不錯哦

Rick

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good, friendly staff
於 2023 年 8 月住了 1 晚
Management 於 2023年8月7日回覆
Thank you for the review. look forward to your next stay.

10/10 有夠讚

ERIC

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Very convenient location and staff is polite and helpful.
於 2023 年 7 月住了 1 晚
Management 於 2023年8月5日回覆
thank you for the review.

10/10 有夠讚

Shana

於 2023 年 7 月住了 7 晚
Management 於 2023年8月21日回覆
Thank you for the review.

4/10 不太好

Crystal

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The staff was nice but the room was gross it stunk of idk what. The bathroom was old and rusty. The walls so ceiling had unpainted plaster touch ups the bedding stunk i don’t think i slept a wink if you can go somewhere else i would
Management 於 2023年8月5日回覆
Sorry to hear about your stay we are looking into this.

8/10 不錯哦

LeAnn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The pictures are deceiving. There is no breakfast and the covered bridge is 45 miles away. The rooms were older but clean. The front desk and housekeeping staff were very friendly. Very affordable. We enjoyed our stay and would stay here again.
於 2023 年 7 月住了 4 晚
Management 於 2023年8月5日回覆
Thank you for the review and look forward to the next time.

8/10 不錯哦

Catalina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great customer service
We made a last minute reservation while on the road We checked in about 3AM just to get a few hours sleep and shower before continuing our trip. Impressed with the easy ck in, cleanliness and pet policy. Only downside is if you’re towing or have non standard size vehicle you have to park off site. Luckily the restaurant next door had space for us. The gentleman that checked us in let us know before we started our cl in process. Great customer service….especially since I’m sure we woke him up and he had the observation skills to let us know!
於 2023 年 7 月住了 1 晚
Management 於 2023年7月25日回覆
Thank you for the review and for staying with us, we look forward to the next time

8/10 不錯哦

William

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Management 於 2023年7月25日回覆
Thank you for the review

10/10 有夠讚

Geneva

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I would stay again.
The property and room were clean. The Staff was respectful and friendly.
於 2023 年 7 月住了 1 晚
Management 於 2023年7月25日回覆
Thank you for staying with us and the review. Look forward to the next time.

8/10 不錯哦

LEO

於 2023 年 7 月住了 1 晚
Management 於 2023年8月5日回覆
thank you for the review.

10/10 有夠讚

Robert

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
people were very nice condition or building needs help
於 2023 年 7 月住了 1 晚
Management 於 2023年7月11日回覆
Thanks for the review.

8/10 不錯哦

Jeffery

喜歡：整潔度和員工素質
Older motel, have done a good job bring it to a more modern look. Parking is a bit tedious for motorcycles. But was priced right, and comfortable.
於 2023 年 6 月住了 1 晚
Management 於 2023年7月3日回覆
Thank you for the review and kind words. Look forward to seeing in the future.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel for an overnight stay..
於 2023 年 6 月住了 1 晚
Management 於 2023年7月3日回覆
Thank you for a review, look forward to the next stay.

10/10 有夠讚

Jessica

家庭旅遊, 親子旅遊
喜歡：員工素質和住宿環境和硬體
Surprisingly great. Longtime local and needed space for company. Rooms were large and overall stay was much better than anticipated! Will book again!
於 2023 年 6 月住了 2 晚
Management 於 2023年7月3日回覆
Thank you for the review and look forward to seeing you on the next stay.

4/10 不太好

Teddi L

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Sheets and pillow cases were stained, asked for fresh and they came while we were out and threw the clean ones ine the table. Microwave, fridge and coffee pot were all filthy. TV screen has a black line halfway down the center of the screen. Hotel backs up to a hill that in coming down and caution tape up. We would have happily ate the cost of the one night to stay somewhere else for the night but couldn't find any available rooms near by. I was also told they put a hold on my credit card until room was inspected by cleaning lady after we check out in case there was any damage. I took pictures if everything. They better not charge me.
於 2023 年 6 月住了 1 晚
Management 於 2023年6月20日回覆
Sorry to hear about the stay, will investigate and take proper action.

10/10 有夠讚

Alice

喜歡：整潔度、員工素質和住宿環境和硬體
The price was reasonable we only needed a bed to sleep on.
於 2023 年 6 月住了 1 晚
Management 於 2023年6月20日回覆
Thanks for the review

8/10 不錯哦

Jack

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Management 於 2023年6月20日回覆
Thank you for the review.

8/10 不錯哦

Mary

團體旅遊
喜歡：員工素質
The staff was friendly and rooms were clean and comfortable, although it is an old motel and somewhat data. Carpets could have used a good shampoo, or possibly need replacing, but it was reasonable, basic accommodation.
於 2023 年 5 月住了 1 晚
Management 於 2023年5月31日回覆
Thank you for the review.

8/10 不錯哦

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Management 於 2023年5月24日回覆
Thanks for the review

8/10 不錯哦

Ilene

喜歡：整潔度、員工素質和住宿環境和硬體
Property and room where just fine. Only problem was the toilet plugging up
於 2023 年 5 月住了 1 晚
Management 於 2023年5月22日回覆
Glad your overall stay was pleasant, sorry to hear about the toilet issue. We have made sure maintenance looks into it.

8/10 不錯哦

Carl

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Management 於 2023年5月17日回覆
Thank you for the review.

2/10 很糟糕

SHALAE

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
I booked two rooms and we were put on different floors. Our guest's room had old dried up soap and hair in the shower. His faucet came off the wall while he was showering. Our coffee pot still had coffee in it. Mismatched paint on the walls, bent door jams. They did not at least take our garbage out or freshen the room between nights, said they don't do that. Just very disappointed for a Howard Johnson property. Would never recommend this property to anyone and will never stay there again.
於 2023 年 5 月住了 2 晚
Travis H 於 2023年5月17日回覆
I am sorry to hear your stay wasn't Pleasant. When your friend lock himself out of his room by karate chopping the security latch and I had to stick my arm in there and unscrew the screws to get it open no one mention anything to me about the other issues. No one asked for any stayover service or we would of provided it. I hope on your next adventure you will communicate better to Front desk about any issues you have.

8/10 不錯哦

Harry

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable stay
於 2023 年 4 月住了 1 晚
Management 於 2023年4月29日回覆
Thank you for your review and we hope to see you in the future.

2/10 很糟糕

Kelly

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Parking is terrible. No hot water in the shower.
於 2023 年 1 月住了 2 晚
Management 於 2023年2月4日回覆
Sorry to hear that your stay was not satisfactory, we have mad the maintenance team aware of the issues.

4/10 不太好

Tamecca

情侶出遊
不喜歡：設施服務和住宿環境和硬體
Our room key stopped working before checkout time. No one answered at the front desk. We had to call the number posted on the door of the office. The bed was too soft and uncomfortable. I liked that we were offered snacks upon arrival.
於 2023 年 1 月住了 1 晚
Management 於 2023年1月31日回覆
Sorry to hear that the key card stopped working before check out, sometimes the magnet strip gets effective and we just have to re-swipe it. Its unfortunate but sometimes things happen. Also sorry to hear you didn't enjoy the bed as it was to soft and not comfortable as you would of preferred. Glad to hear everything else was to your liking, look forward to seeing you in the future.

10/10 有夠讚

David

喜歡：整潔度和員工素質
I was impressed with the helpfulness and attention regarding my concerns.
於 2023 年 1 月住了 1 晚
Management 於 2023年1月9日回覆
Thank you for the review, glad we were able to take care of you and look forward to the next time.

8/10 不錯哦

Cindy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Basic, clean, friendly
於 2022 年 12 月住了 1 晚
Management 於 2023年1月9日回覆
Thank you for the review, hope to see you the next time

10/10 有夠讚

david

於 2022 年 12 月住了 3 晚
Management 於 2022年12月16日回覆
Thank you for the review

8/10 不錯哦

Chun Keung

喜歡：員工素質
於 2022 年 11 月住了 1 晚
Management 於 2022年11月14日回覆
Thank you for the review.

8/10 不錯哦

Sunitha

喜歡：整潔度、員工素質和設施服務
Stayed overnight, parking near room, not sure about the neighborhood at night but was fine during the day, had all the basics.
Management 於 2022年11月9日回覆
Thank you for the review, glad to hear that your stay was overall good.

4/10 不太好

Christine

情侶出遊
喜歡：員工素質
We were in a non smoking room and the man next door smoked outside his door which was right next to ours also not well insulated I was awakened by a shower and banging at 1:20 am kept going for a while
於 2022 年 10 月住了 1 晚
Management 於 2022年10月31日回覆
Sorry Christine to hear about your stay. We will look into these matters and address accordingly.