Rooiels Vacation Rentals

"Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel. "

"Hairdressers made my trip! Amazing men. Abigail melody macky and many others were fantastic. Lovely hotel in beautiful surroundings. Food was excellent "

"All round excellence, from the moment we were greeted by the host and staff, till our departure. A beautiful well run Guest House settled on a hillside with a wonderful view over looking Gordon’s Bay and the Strand. "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "

"Nice, clean room, it was good location for us. Friendly staff. Mattress was too soft for us."

"What a lovely room, very good breakfast,"

"Incredible property. Fantastic stay to visit wine country. The room, food amenities and staff were all top notch. Wish we had another night there. 2 nights was too short. "

"Lovely location, great views and a very peaceful stay. Looking forward to a return visit next year."

"Great location, beautiful views, and a nice clean apartment. "