Gentile Ospite, la scorsa notte a Roma la minima è stata 2 gradi, meno che il giorno di Natale. E' vero... era freddo, ma i riscaldamenti, come lei sa, erano spenti per legge. Se mi fossi presentato, come avrei potuto scaldarla? Per il resto, parlano le nostre recensioni. Il suo giudizio non è sereno, ma comprendo.

Dear Madam, as your phone shows, it was 8.39 pm. As you can easily check on our website, on Expedia's etc. our reception closes at 7 pm. After, we can check in our clients from remote, as I explained to you on the phone. I also told you that the room was available, but with a double bed, something you didn't like; reason why you answered me that you would find another place. So please don't tell untrue stories. One last thing: as it is clearly stated everywhere, we are not a hotel but a guest house. Next time try to check info better when reserving a service. Regards