Suite, 1 King Bed, Accessible | Desk, blackout drapes, soundproofing, iron/ironing board
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Reviews of Heartland Hotel and Suites

2.5 out of 5
Heartland Hotel and Suites
2111 10th Street, Rock Valley, IA

Reviews

8.4

Very Good

Rating 10 - Excellent. 80 out of 195 reviews" "
Rating 8 - Good. 78 out of 195 reviews" "
Rating 6 - Okay. 19 out of 195 reviews" "
Rating 4 - Poor. 14 out of 195 reviews" "
Rating 2 - Terrible. 4 out of 195 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good, staff friendly and helpful.
Stayed 1 night in May 2024
Response from me on 2024/5/10
Thank you for the review and for staying with us.

8/10 Good

Sarah

Traveled with partner
Liked: Amenities
Very clean and quiet motel. There wasn’t much available for breakfast.
Stayed 1 night in May 2024
Response from me on 2024/5/10
Thank you for the review and for staying with us.

8/10 Good

kay

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in May 2024
Response from Me on 2024/5/10
Thank you for the review and for staying with us.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and fair prices
Stayed 1 night in Mar 2024
Response from me on 2024/3/11
Thank you for staying with us and thank you for the review.

8/10 Good

Tina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The recliner in my room looked like it should have been on the front porch of a house out in the country. Probably need to get a new one. The staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from me on 2024/2/29
Thank you for the review, we will look into it and thank you for staying with us.

8/10 Good

Sheri

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Maybe wider breakfast selection.
Stayed 2 nights in Feb 2024
Response from me on 2024/2/21
Thank you for the review and thank you for staying with us.

2/10 Terrible

Lindsey

Traveled with family
Disliked: Staff & service, amenities
They charge you a fee for having a service animal… would not recommend.
Stayed 1 night in Feb 2024
Response from me on 2024/2/12
We charge a fee because we have to clean the room more deeply because other guests are allergic to pets. Thank you for staying with us.

10/10 Excellent

MELISSA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little family hotel. Friendly staff
Stayed 1 night in Jan 2024
Response from me on 2024/2/6
Thank you for the review and thank you for staying with us.

8/10 Good

Gerry

Traveled with partner
Liked: Staff & service
The checkin with chinees lady not handy with th computer and her English is very poor
Stayed 6 nights in Jan 2024
Response from me on 2024/1/11
Thank you for the review and thank you for staying with us.

8/10 Good

Justine

Stayed 2 nights in Dec 2023
Response from me on 2024/1/8
Thank you for the review and thank you for staying with us.

10/10 Excellent

Darlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Place To Stay!
Upon arriving we received very friendly service! The rooms were very well maintained and our bed, very comfortable. Wonderful service at check out too!
Stayed 1 night in Dec 2023
Response from me on 2023/12/28
Thank you for the review and thank you for staying with us.

10/10 Excellent

MELISSA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Nice quiet area. Very safe
Stayed 2 nights in Nov 2023
Response from me on 2023/12/28
Thank you for the review and thank you for staying with us.

10/10 Excellent

Rhonda

Traveled with group, Traveled with pets
Hotel room was comfortable and clean, staff welcoming,
Stayed 2 nights in Nov 2023
Response from me on 2023/11/21
Thank you for the review and thank you for staying with us.

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023
Response from me on 2023/12/28
Thank you for the review and thank you for staying with us.

10/10 Excellent

pam

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, very comfortable beds! Breakfast options were limited.
Stayed 2 nights in Oct 2023
Response from me on 2023/11/1
Thank you for the review and thank you for staying with us.

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from me on 2023/10/30
Thank you for the review and thank you for staying with us.

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from me on 2023/10/30
Thank you for the review and thank you for staying with us.

8/10 Good

Brayan

Stayed 2 nights in Oct 2023
Response from me on 2023/10/30
Thank you for the review and thank you for staying with us.

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities
Bad Choice
The hotel was a real disappointment. The room was dingy at best. The bedspread had been washed and was put back on the bed wet. The hotel was very noisy all night. The breakfast was terrible. Would definitely not recommend this place.
Stayed 1 night in Sep 2023

10/10 Excellent

Cricket's

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me park my truck n trailer in the side lot the night before I stayed an the day after as well!!👍
Stayed 1 night in Aug 2023
Response from me on 2023/9/11
Thank you for the review and staying with us.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very quiet. Comfortable There is no gym or pool.
Response from me on 2023/8/16
Thank you for the review and for staying with us. We do not have a gym, but we do have access to the Wellness Center at Hegg Health Center just to the North of us, ask how to get there.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean and best price around.
Stayed 1 night in Jul 2023
Response from me on 2023/7/31
Thank you for the review and thank you for staying with us.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and clean room also
Stayed 1 night in Jul 2023
Response from me on 2023/7/28
Thank you for staying with us and thank you for the review.

10/10 Excellent

Tilman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Friendly staff.
Stayed 1 night in Jul 2023
Response from me on 2023/7/24
Thank you for the review and thank you for staying with us.

10/10 Excellent

Ann

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jun 2023
Response from Me on 2023/7/2
Thank you for staying with us and thank you for the review!

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could be better. Price was good.
Stayed 2 nights in Jun 2023
Response from Me on 2023/6/13
Thank you for the review and thank you for staying with us.

10/10 Excellent

Jackie

Stayed 2 nights in Jun 2023
Response from Me on 2023/7/2
Thank you for staying with us and thank you for the review.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from me on 2023/6/1
Thank you for the review and thank you for staying with us.

4/10 Poor

Valerie

Stayed 2 nights in May 2023
Response from Me on 2023/7/2
Thank you for staying with us.

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Me on 2023/5/25
Thank you for the review and thank you for staying with us.

10/10 Excellent

Victor j

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable beds. Hotel was extremely quiet.
Stayed 1 night in May 2023
Response from me on 2023/5/17
Thank you for the review and thank you for staying with us.

8/10 Good

Jannell

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from me on 2023/5/16
Thank you for staying with us and thank you for the review.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and very helpful staff.
Stayed 3 nights in May 2023
Response from me on 2023/5/15
Thank you for the review and for staying with us.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Clean room helpful staff
Stayed 1 night in May 2023
Response from me on 2023/5/8
Thank you for the review and thank you for staying with us.

6/10 Okay

Taylor

Stayed 17 nights in Mar 2023
Response from me on 2023/5/8
Thank you for the review and thank you for staying with us.

8/10 Good

Elisabeth

Stayed 1 night in Apr 2023
Response from me on 2023/5/8
Thank you for the review and thank you for staying with us.

6/10 Okay

Sheri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice clean good for price. Beds not very comfortable. Front desk better communication skills, on check in and out. Upgrade side back lock in door to able to swipe to get in not prop door open
Stayed 2 nights in Apr 2023
Response from me on 2023/4/11
Thank you for the review and thank you for staying with us.

10/10 Excellent

Rhonda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very much like home
Stayed 7 nights in Mar 2023
Response from me on 2023/4/3
Thank you for the review and thank you for staying with us.

10/10 Excellent

Rhonda

Stayed 1 night in Mar 2023
Response from me on 2023/5/8
Thank you for the review and thank you for staying with us.

10/10 Excellent

Wes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was everything I was expecting
Stayed 1 night in Mar 2023
Response from me on 2023/3/16
Thank you for staying with us and thank you for the review.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2023
Response from me on 2023/2/27
Thank you for the review and thank you for staying with us.

10/10 Excellent

Fred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niiiiice…
Very pleasant…small town friendliness…
Stayed 1 night in Feb 2023
Response from me on 2023/2/22
Thank you for the review and thank you for staying with us.

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2023
Response from me on 2023/3/16
Thank you for staying with us and thank you for the review.

6/10 Okay

April

Liked: Staff & service, amenities, property conditions & facilities
The room was very hot. The AC did not work very well.
Stayed 1 night in Feb 2023
Response from me on 2023/2/20
We will look into it. Thanks.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Arthur

Business traveler
The entire staff at this hotel is helpful, kind and very accommodating.
Stayed 1 night in Dec 2022
Response from me on 2022/12/12
Thank you for the review and for staying with us.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an affordable, clean, and quite hotel.
Response from Me on 2022/11/4
Thank you for the review and for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The room was clean & we loved the fluffy towels!
Stayed 1 night in Oct 2022
Response from Me on 2022/11/1
Thank you for the review and thank you for staying with us.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from me on 2022/10/31
Thank you for the review and thank you for staying with us.

10/10 Excellent

Bette

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay!
Great clean hotel--very quiet. Great breakfast food choices.
Stayed 1 night in Oct 2022
Response from me on 2022/10/25
Thank you for the review and for staying with us.