Dear Guest,Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We appreciate your candid comments, as they allow us to identify areas where we can improve.We sincerely regret the inconveniences you encountered during your stay, such as the issues with the window, the condition of the refrigerator, and the air conditioning not functioning properly. Please accept our apologies for falling short of providing the comfortable and enjoyable experience that you rightfully expected.At our hotel, we strive to uphold the highest standards of hospitality, and your feedback has been taken to heart. We have promptly addressed the concerns you raised, and our team is working diligently to ensure that such situations do not reoccur.While we understand that your disappointment may have impacted your desire to return, we hope you will consider giving us another opportunity to regain your trust and demonstrate our commitment to exceptional service.Thank you again for your valuable feedback. We remain dedicated to continuously improving and ensuring that every guest has a truly memorable experience.Sincerely,Hotel Management

Dear Bryan,Thank you for your review. While I'm glad your overall experience was positive, I regret we did not meet our high standards of cleanliness in every area during your stay. Maintaining impeccable cleanliness is a top priority, and your feedback will help reinforce our protocols with our housekeeping staff.Please know that if you had brought any cleanliness issues to our front desk team's attention, we would have promptly addressed them during your visit. We welcome the opportunity to resolve any concerns before a guest's departure whenever possible.We appreciate you taking the time to share your comments, as it allows us to continue enhancing our services. We hope to have the chance to provide you with a truly flawless experience on your next stay.Sincerely,Hotel Management

Dear Melody,Wow, thank you so much for the outstanding 5/5 review! We are absolutely thrilled to receive such high praise and learn that your experience at our hotel exceeded all expectations.Your kind words serve as a wonderful testament to the hard work and dedication of our entire team. From our warm and welcoming staff to our well-appointed accommodations, we strive to provide an exceptional level of hospitality and service for each and every guest. Knowing that we succeeded in creating a truly memorable experience for you is incredibly rewarding.We feel honored by your decision to stay with us, and we are overjoyed that you had such an enjoyable and comfortable visit. It is through feedback like yours that we find the motivation to continue raising the bar and ensuring consistent excellence across all aspects of our operations.Thank you again for taking the time to share your positive experience. We look forward to your next visit and the opportunity to deliver another flawless stay that you have come to expect from our hotel. Until then, we wish you all the best.Sincerely,Hotel Management

Dear Rolla,Thank you for taking the time to share your review and rating of 4/5. We're delighted to know that you had an overall positive experience during your stay with us.We appreciate you highlighting the lack of an elevator as an area for improvement. Please know that we take all guest feedback seriously as we continuously strive to enhance our facilities and services. Your comment regarding the absence of an elevator has been noted, since this building was constructed in 90's we are exploring potential solutions to better accommodate our guests' needs with renovation and new elevator design. Despite this inconvenience, we're pleased to know that the other aspects of your stay met your expectations. Your satisfaction is our top priority, and we're grateful for the opportunity to learn and grow based on your valuable feedback.Thank you again for your review. We look forward to welcoming you back and providing you with an even better experience in the future.Best regards,Hotel Management

Dear Dale,Thank you for taking the time to share your review. We are pleased to know that our staff provided friendly service during your stay, as we strive to create a welcoming environment for all our guests.However, we are deeply concerned to learn about the unpleasant odor in your room and the unsatisfactory condition of the shower. Please know that cleanliness and maintaining our facilities to the highest standards is of utmost importance to us. We have addressed your feedback with our housekeeping team to ensure such lapses do not occur again.We regret the inconvenience caused during your stay and hope you will give us another opportunity to provide you with the exceptional experience you deserve. Your feedback helps us identify areas for improvement, and we appreciate you bringing these issues to our attention.Thank you again for your review, and we look forward to welcoming you back soon.Best regards,Hotel Management

Dear Guest,Thank you for taking the time to share your feedback with us. We regret that your experience did not meet your expectations, and we appreciate you highlighting areas where we fell short.Please know that we take all guest comments seriously and will use your feedback to identify opportunities for improvement. Our goal is to provide an exceptional stay for every guest, and we will strive to address the concerns you raised.While we may not have lived up to your standards on this occasion, we hope you'll give us another opportunity to deliver the high-quality service you deserve.Thank you again for your review, and we look forward to the chance to restore your confidence in our hotel.Best regards,Hotel Management

Hello Richard,We just brought this property and we are try to remodeling our soon step by step. Our loan mover guy working with our weed issues. We have very big plots side so it will take him 3 business day. Still we are try to do it ASAP . Please stop by again and provide your service we are happy to serve you. Quality innManager

We appreciate your taking the time to provide feedback. Our main priority is to provide a comfortable stay for our guests, so we should ensure that we provide you with the best accommodations. Please be assured that your feedback has been shared in order to foster improvements. All workers were eating together but they never drugs. Still If you have any question Please feel free to call us and we will happy to help you.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. I will address your issue with our upper team and we will take care of it ASAP. Sincerely

Hello Guest, We do have hot tub room available in Quality inn Rochester. We just brought this motel and we are planning to remodeling Quality inn soon at that time we will two or three room for handy cap room. Sorry for inconveniences.

Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so glad you have enjoyed your stay with us and thank you for the kind word.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

Hello Katie, Thank you Katie for your review. We would like to apologize that our hotel was not up to your standards. We want all of our Guests to have a great and relaxing stay with us. We hope that you will give us another chance in the future. We will remodeling our motel soon. Thanks again

Dear Chis Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member. We recently purchased Quality inn and we are planning to remodeling our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

Thank you for let us know with Expedia experience. I will call our Expedia sells manager and resolve the issue so next time it will never happen with any guest. Thank you again for stay in Quality Inn rochester.

Thanks for letting us know that room having bugs, we called the pest control service, they investigate the room and according to service person there is no bugs in the room Still we did pest control in that room. Thanks for staying in Quality Inn Rochester.

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your issue on your recent visit. I have shared your feedback with our uper team to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. We reclty brought this hotel and we are planing to remodaling our hotel soon.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

Response from Hardip GM, Owner at Super 8 By Wyndham MortonResponded Jul 10, 2021Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so glad you have enjoyed your stay with us and thank you for the kind word.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your issue on your recent visit. I have shared your feedback with our uper team to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.We reclty brought this hotel and we are planing to remodaling our hotel soon.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,

Thank you so much for taking the time to write such great things about our hotel and service here a Quality inn Rochester. Sorry for getting back to you little late. You Very welcome. its our pleasure We are truly happy to hear that you enjoyed our amenities and had comfortable stay with us. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. As a Choice Privileges member you are truly valued. We hope to see you again soon.