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Reviews of Il Sogno di Manarola by The First

Il Sogno di Manarola by The First
Via Rollandi, 175, Riomaggiore

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 88 reviews" "
Rating 8 - Good. 20 out of 88 reviews" "
Rating 6 - Okay. 9 out of 88 reviews" "
Rating 4 - Poor. 4 out of 88 reviews" "
Rating 2 - Terrible. 4 out of 88 reviews" "

9.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rhia

Liked: Staff & service
The area, entry way, building isn’t lit. Very dark.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Hopkinton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stunning view and very cute apartment. Great location, comfortable bed, nice hot tub, epic deck. Could use a refrigerator or ice machine to chill some wine but honestly the view is to die for.
Stayed 1 night in Mar 2024

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointed
Based on the location of the unit it would be best to advise your guests as some will have luggage, offer bag assistance facilities even with an additional charge. Upon arrival the television did not work not one came to resolve the problem we were advised a lady would come the following day. When we saw the cleaning lady she had no clue how to fix it and no one else came to assist and no one check if the problem was resolved. The refrigerator there is an absolute waste of time as it is filled with your drinks and cannot even facility a guest bottled water. The room needs a proper size refrigerator and a microwave. I paid for two nights and only stayed one and ended up having to pay to stay elsewhere. I am very disappointed as this was our honeymoon.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from reception on 2023/11/22
Hi thank you for your nice reviewThe Management

8/10 Good

Laurel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views. Be sure to bring your own water bottles and coffee or be prepared to pay for in room amenities. Walk from nearby parking was very convenient and room was very clean. Bring a flashlight as walkway up to room even during the day has insufficient lighting.
Stayed 1 night in Nov 2023
Response from reception on 2023/11/22
Hi thank you for your nice reviewThe Management

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, it was the most amazing view and most comfortable stay we had in our trip to Italy. The walk to the hotel is worth it. Keep in mind that if you stay during Orange weather warning period all shops close so you will need to find food in another city. That said this place is still worth it !
Stayed 2 nights in Nov 2023
Response from reception on 2023/11/22
Hi thank you for your nice reviewThe Management

10/10 Excellent

Lovisa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This was really good. We enjoyed our stay Bert much!
Stayed 1 night in Oct 2023
Response from reception on 2023/11/22
Hi thank you for your nice reviewThe Management

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate mod room and bath and the stunning balcony vista make the climb worthwhile.
Stayed 2 nights in Oct 2023
Response from reception on 2023/11/22
Hi thank you for your nice reviewThe Management

8/10 Good

tamala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Million dollar view. Pay very close attention to directions and location. And, if you do not want to carry or pull bags up and down hills and up and down MANY flights of stairs either hire the baggage service or stay somewhere else. That said, once you get to the room, you will not be disappointed. Room 212 offers a beautiful view and is down the hill from the train station the quaint town of Manarola. The property is in Manarola, not Riomaggiore. Riomaggiore is one train stop away. We personally thought Manarola was more quiet and quaint than Riomaggiore so were happy about the location. Again, only challenge with this property is accessibility. As long as you have a plan in advance, it will not be an issue.
Stayed 2 nights in Oct 2023
Response from reception on 2023/11/22
Hi thank you for your nice reviewThe Management

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of stairs with luggage but we managed. Loved the patios and the views were breathtaking. Really enjoyed our stay. Breakfast was amazing.
Stayed 3 nights in Sep 2023
Response from reception on 2023/11/22
Hi thank you for your nice reviewThe Management

10/10 Excellent

ray

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in Jul 2023

8/10 Good

Miguel

Stayed 1 night in Jul 2023

4/10 Poor

clayton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Stayed 4 nights in May 2023

8/10 Good

Melanie

Stayed 3 nights in Apr 2023

10/10 Excellent

Samirsinh, ACWORTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the honeymoon suite and it was fabulous. The view from the balcony was just amazing and food options nearby are awesome as well.
Stayed 1 night in Apr 2023

10/10 Excellent

Anthony

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with an amazing view! The owner was very easy to communicate with and provided great directions for finding the building and going through self check-in.
Stayed 1 night in Apr 2023

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view, the cleanliness of the room. I would have liked a small fridge to store some food that we bought, instead if a small fridge full of drinks to purchase. Also the website says the hotel is located in Riomaggiore when it is in Manarola - caused confusion.
Stayed 3 nights in Jan 2023

10/10 Excellent

Kati

Stayed 2 nights in Jan 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The view was beautiful!
Stayed 1 night in Oct 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Darla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful room with the absolutely best view. While this isn’t a traditional hotel (self check in etc) it was a really comfortable stay with a very responsive manager. We had a few issues with Wi-Fi and coffe but the manager quickly offered solutions and fixed both issues. They even let us keep our bags there until 1pm on check out day. The balcony is small, but very comfortable for 2 people to sit for a glass of wine.
Stayed 2 nights in Oct 2022

10/10 Excellent

Dylan

Stayed 2 nights in Jun 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Rod

Stayed 1 night in May 2022

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I want to start off by saying that the views are gorgeous! But first, you have to make it there. We knew ahead of time that we would not be able to park on-site, but we were unclear as to where to park. We figured that out. The hike to get to the place from the parking lot with all of your luggage is not easy. First, you go down cobblestone hills, then you go up and climb stairs, and then you have to climb a few flights of stairs inside before you are finally there. I am recovering from my fourth foot surgery (two on each foot) and was only three months out, so this was very hard for me. I knew there would be some climbing or walking but I didn't realize how hard it would be. I tried later to go down and explore the town, but made it down one flight of very steep, wide stairs and knew I couldn't go on. I was thankful for the nice patio and the views that I could enjoy from my room and also the deep jacuzzi, although that was also a challenge to get into as well! Overall, it was nice, but I don't recommend anyone with any medical issues to book this place.
Stayed 1 night in Apr 2022

2/10 Terrible

Kelly

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Enrico didn't like that I gave push back about sending all of our sensitive personal info including passport photos over social media, so he canceled our reservation as we got on the train to Riomaggiore, leaving us without a place to stay.
Stayed 1 night in Apr 2022
Response from Enrico on 2022/4/16
Dear Mc Ginnis you didn't want to send us your documents through mail, Expedia or other systems and so you were not allow to enter the property Your reservation was not cancelled in fact you paid for this and you wrote us that you find a place where they didn't ask you passports, so probably an abusive place we respect laws so we don't accept clients without documents Kind Regards

10/10 Excellent

Wendy

Stayed 1 night in Mar 2022
Response from Enrico on 2022/4/16
Hi thank you for your kind review Best Regards The Management

6/10 Okay

Elsa

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful views, disappointing experience…the views are absolutely incredible. Unfortunately, the experience was not. We arrived and realized the key card did not work. Luckily, the housekeeper was still there and was able to let us into our room. She informed us that there would be workers painting outside our room the next day. This was the first time we learned of this work. The next morning, we woke up to loud construction and men on scaffolding right outside our window. Considering this was listed as a “luxury” stay, this was unacceptable. Our entire morning was interrupted and we had no privacy. When we reached out to management, we received a casual response. Overall, despite the view we would not recommend this location based on this experience.
Stayed 1 night in Nov 2021

8/10 Good

Richard

Liked: Cleanliness, room comfort
Lovely but hilly town
Location in town was good. View was limited in our unit but was OK. Breakfast was wonderful & served to our room promptly at 8:30 each morning. Accommodations were a little tight but not at all uncomfortable. WiFi service was very good. Major inconvenience is lack of parking and need to manage luggage on steep streets and steps for long distances. Would not recommend this property to anyone with any mobility or cardiac issues.
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location! However not at all organized and the hotel does not deserve all the credits for something that already exists (e.g. view). We asked for parking, they told us it's not available, fine. They told us to use public parking and walk 500m for the hotel ( high steps included). They told us not to worry as they have porter service and they gave us his number (didn't provide any help calling him). When we called him he said "Oh I don't work today" ( Friday!!!!) but i will come tomorrow. And when he came the next day he asked on spot for a fixed fee to help us. So no help for parking (only paid parking by driving on our own) , no arrangements for porter service and finally extra charge for his one way service fee. If bottom line is just a room, sorry but the price is really hight for no service at all.
Stayed 1 night in Jul 2021
Response from management on 2021/8/23
Dear Anonymous if you wrote a review complaining about services, please provide your name so we can check what it happened Services are at costs and the luggage service is external not managed by us, parking is public and it's not possible to book it , it's a national park with no car access it's always better to have information about the area you booked and not only complain kind regards the management

8/10 Good

Ahmed Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and new
Nice and clean room and premises. The only challenge is accessing it ... it’s a steep walk up of around 10 mins.
Stayed 1 night in Jan 2020
Response from Sylvia on 2020/1/27
Dearest, first of all let us thank you for have chosen us and for have shared this lovely review with us. Unfortunately the villages in Cinque Terre are all built on hills and therefore it is plenty of steps. We hope to be able to welcome you once again with us maybe also in the other structures in La Spezia and Riomaggiore. awaiting to welcome you we remain at complete disposal Best Regards Sylvia

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best In the Villages... little things lose star
Overall, the accomodations were great. Don't think we could have found a nicer place to stay in the villages. Why I give it a 4 instead of 5 is a lot of little stuff... The WiFi is painfully slow (and I was around to remember dial up) and listing says there is Netflix (it was downpouring one day when we were there) and Netflix didn't work at all. Also no slippers and robes like the listing says. There is also no physical lock on the inside of the room door. Everything is electronic which is modern yet I still would have liked a physical lock. All that said, I would happily recommend this listing. The actual listing seems to need some slight editing but overall good stay.
Stayed 3 nights in Nov 2019
Response from Sylvia on 2019/12/10
Dearest, first of all let me thank you for have chosen us and for have shared the review with us giving us the opportunity to better ourselves. We are sorry about this little downfalls from our side but we have provided to adjust it all and hope to be able to welcome you once again with us also in The First Riomaggiore and La Spezia. Awaiting to welcome you we remain at complete disposal Best Regards Sylvia

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
great view and beds , but was not secure
Loved the view and the bed was very comfortable! Unfortunately you are high above the train station so you keep hearing bells and announcements. The couch was dirty as was the comforter ... the curtain for the shower door (that is right beside the bed) kept going up and down by its self !!! We also found that the master key to all the rooms was left in an open closet for anyone to use ... we alerted the property contact and closed the door but no one came to lock it .
Stayed 2 nights in Oct 2019
Response from Christian on 2019/11/17
Dearest Shannon, First of all I would like to thank you for have chosen us and for have shared the review, this is very important for us in order to improve our service. We are happy to know that your stay was like expected, hoping to be able to host you again, maybe in another The First structure like La Spezia or Riomaggiore, I remain at disposal. All my best regards, Christian

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view! This property was very nice and comfortable. I would stay here again.
Stayed 4 nights in Aug 2019
Response from Sylvia on 2019/9/5
Dearest first of all I would like to thank you for have chosen us and for the lovely review. We are glad to understand that was all as expected and really hope to be able to welcome you once again maybe also in the structures in Riomaggiore and La Spezia. Awaiting to see you once again we remain at complete disposal Best Regards Sylvia

10/10 Excellent

Aura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Amazing Stay. The experience was all time, I would recommend the bag porter. Thank you for the wonderful experience.
Stayed 1 night in Jun 2019
Response from Sylvia on 2019/7/15
Dearest Aura, thank you for have chosen and for the lovely review. We hope to be able to welcome you once again maybe also in Riomaggiore and La Spezia. Awaiting to see you again we remain at complete disposal Best Regards Sylvia

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and helpful staff made our stay in the very overcrowded and and area overly full of tourists location bearable
Stayed 2 nights in Jun 2019
Response from Sylvia on 2019/7/1
Dearest, first of all thank you for have chosen and for the lovely review. We are glad you had a lovely time with us and in Cinque Terre. Hoping to be able to welcome you once again we remain at complete disposal. Best Regards Sylvia

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Sylvia on 2019/6/26
Dearest, first of all thank you for have chosen us and for the lovely review. We are glad you had a good experience with us and hope to be able to welcome you once again maybe also in Riomaggiore and La Spezia. Remaining at complete disposal, Best Regards Sylvia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was incredible!! Wonderful honeymoon suite!!! Would book again. Only con - WiFi was not working well. And a little hard to get or stay connected.
Stayed 1 night in Jun 2019
Response from Sylvia on 2019/6/25
Dearest, first of all thank you for have chosen and for the lovely review. We are glad you have enjoyed your stay beside the wi-fi that we have already solved the issue. Hoping to be able to welcome you once again we remain at complete disposal. Best Regards Sylvia

8/10 Good

mkn, Brielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location fantastic Please mention that there is no restaurant near you have to go down the village quiet steep and up again. No breakfast either
Stayed 1 night in May 2019
Response from Sylvia on 2019/5/24
Dearest, first of all thank you for have stayed with us and for the review. We are sorry about this misunderstanding and do hope to be able to welcome you once again so that we can definitely offer all services we have now. Awwaiting to welcome you back we remain at complete disposal Best Regards Sylvia

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. Christian met us at the train station and guided us to the hotel. They allowed us to leave our bags at the hotel and check in early. The room was clean and well maintained. We would stay again.
Stayed 1 night in May 2019
Response from Sylvia on 2019/5/14
Dearest, first of all I would like to thank you for have chosen us and for the lovely review. We are glad you have enjoyed all sides of your stay including pur staff performance. We hope to be able to welcome you back in the near future. Best Regards Sylvia

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Sylvia on 2019/5/6
Dearest thank you for the lovely review and for have stayed with us. Hoping to be able to welcome you once again we remain at complete disposal Best Regards Sylvia

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute town, nice room
We loved staying in Manarola. It's the second of the five towns in Cinque Terre. We had the suite, which had a big terrace that overlooks the coast. It was incredible! The room was very modern and nice and Christian was great at communicating and helping us. The only weird thing is that the privacy for the toilet is pretty limited. But other than that we loved the room and location. When you visit Cinque Terre just be prepared for A LOT of stairs -- no matter where you stay or where you go. But it's part of the charm.
Stayed 1 night in Apr 2019
Response from Sylvia on 2019/5/6
Dear John first of all thank you for have chosen us and for the lovely review. We are glad you had a lovely time and enjoyed everything about your stay with us. Hoping to be able to welcome you once again we remain at complete disposal Best Regards Sylvia

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view!
View was unbelievable. Christian was super helpful. Would definitely stay there again.
Stayed 1 night in Apr 2019
Response from Sylvia on 2019/5/6
Dear Phillip, first of all let us thank you for have chosen us as one of the stops in Cinque Terre. We are happy you have found everything good including the personal concierge helpfulness, we really care on making sure each guest can have a great time. Hoping to have you once again with us we remain at complete disposal Best Regards Sylvia

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service
1. I didn't like that it WAS NOT OPEN when I arrived there for the 4pm check-in. 2. I dıdn't like that there was no warning that its' accessibility is dangerous for anyone with a handicap-including me. 3. I didn't like that its' printed address was confusing-including to that of the town locals WHO helped me find it.
Stayed 1 night in Jan 2019
Response from Sylvia on 2019/1/28
Dearest, first of all I would like to thank you for staying with us but I feel very sorry that you found your stay not as you expected. Unfortunately is been a mix of things that have made your stay not comfortable and I do apologize from all of us, we have made arrangements and I hope you will be able to came and visit once again so that we can show all improvements. Awaiting to welcome you Best Regards Sylvia

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from hotel room window & balcony. The location is a bit a hike but it's worthwhile. staff is friendly.
Stayed 3 nights in Jan 2019
Response from Sylvia on 2019/1/28
Dearest, first of all thank you for staying with us and for the lovely review. The structure is positioned in the high part of the village and being fishing villages is a uphill walk but I'm very happy you found it worthwhile. Hoping to ba able to host you once again we remain at disposal Best Regards Sylvia

10/10 Excellent

CGI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymooners in Cinque Terre
Laura's customer service is beyond anything I ever expected. And the view is unmatched!!
Stayed 1 night in Oct 2018
Response from Sylvia on 2018/10/31
Dearest, thank you so much for staying with us and for the lovely words towards our personal concierge Laura and the unit view. We truly hope to have you back in the near future. Remaining at complete disposal Best Regards Sylvia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from sylvia on 2018/9/24
Dearest, thank you so much for the so lovely high score I guess all was as expected. We hope to have you back in the near future. Best Regards Sylvia

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish new room with great view and balcony overlooking the town and ocean.
Stayed 1 night in Aug 2018
Response from sylvia on 2018/9/24
Dearest, first of all thank you so much for the wonderful review and for sharing with us. We hope to have you back in the near future and maybe have the chance to try also the other structures. Awaiting to welcome you again Best Regards Sylvia