10/10 有夠讚
Jay
情侶出遊
2026 年 1 月 31 日
喜歡：整潔度、設施服務和住宿環境和硬體
Our stay at the Windsor Towers in Rio de Janeiro was wonderful, and the experience was elevated even more by the exceptional front desk service. From the moment we arrived, we felt welcomed and well cared for.
One individual who truly stood out was Guilherme. His service went far above and beyond anything we could have expected. Because we did not speak the language, he took it upon himself to ensure we were fully supported—finding solutions, contacting the right people on our behalf, and advocating for us every step of the way. What impressed us most was that he continued to follow through and make sure everything was resolved even on his day off.
Guilherme’s professionalism, kindness, and genuine care for our well-being were remarkable. Despite his extraordinary efforts, he humbly kept saying he was “just doing his job.” If that’s the case, then Windsor Towers is incredibly fortunate to have someone of his caliber on their team. He is truly an outstanding individual and a credit to the hotel.
We are extremely grateful for his help and highly recommend Windsor Towers to anyone visiting Rio. Service like this makes all the difference and turns a great stay into an unforgettable one.
—Thank you, Guilherme, and thank you, Windsor Towers!
Jay
於 2026 年 1 月住了 11 晚
