Overall the hotel staff made all the difference. Hotel location is fantastic.
Front Office agents Vinicius, Leonardo and Caio were excellent, professional and welcomed us every time we needed anything. Rogério our Bellman was also great and our housekeeping lady Lilian was the best, attentive and friendly from the first moment we met, making us feel at home.
The property needs lots of TLC, our room’s balcony sliding door glass was cracked and the wall paper in the bathroom needs attention, it’s pealing from the wall. All metal parts of the room is rusty.
The breakfast was great, standard food selection, the person at the omelette station was very pleasant, the waiters were rushed to remove plates from our table. One recommendation to the F&B team is to hire restaurant hosts to welcome guests arriving for breakfast so they could distribute the work load better. Nespresso coffee machines were faulty and required attention every morning. Most of the time, not working properly.